Samsung Support (uk)

[Guest Street northeast]

As some people may be aware All samsung omnia's come with a 2 year manufacures Warranty(all samsung goods sold some time in 2005 and later come with it) but what if you need to report a fault

Give them a ring

Very poor service, you get allocated a ref number with the "promise" that someone will call you back within an allocated time limit eg 2 hours, 4 days later I'm still waiting for the call back!

Use the online repair service

http://www.samsung.com/uk/support/onlinese...nlineService.do

Great service, Aim to reply within a day, in my case they did, agreed the unit may have a fault and arrange for a jiffy bag to send the omnia back, aim to repair within 7 - 10 days

online tracking allows you to see the status of your repair request.

visit a Samsung Service Centre

go to http://www.samsung.com/uk/support/servicel...ocationsMain.do to find you closest one, usualy find that its a mobile phone shop like Carphonewarehouse etc, they'll take a look, if a fault is present they sent it back for repair. when repaired you go back to the shop to pick up uk unit.

I'm not keen to visit my nearest one, it is also a Nokia sevice centre, When I had my N95 and a firmware update failed bricking the unit. I travelled 60 miles to get there, i was told it would need to go for repair, a month later, a new unit was returned. Wasn't going to risk going throught all that again.

things may have been different this time around.

I hope this helps some other people out there

[Guest Unisoldrew]

I've also checked for the nearest service centre (in case my phone gets bricked) and it comes up with no S/C within a 50 radius of Sheffield!!

WTF!

[Guest Ingvarr]

I would guess its generally easiest and most convenient to use online service.

Because so called "service centers" will just perform basic examination on device (to see if power was plugged ;) so to say ), and then they will use exactly the same procedure as you do yourself with online service to send it to repair. So why waste time and money traveling?

[Guest broughs]

There is only 1 Samsung Service centre in the UK for Windows Mobile devices - SBE Ltd Ashford (told this by Samsung). If my experiences are anything to go buy, i600 failed on upgrade to Wm6 and took 6 weeks to be returned as WM5. Told definitively there is no WM6 for i600 and many , many calls were never returned. Later after web search (Modaco) upgraded to WM6 in 10 Mins with no problems

Simple answer don't get your device bricked !!!!

Stu