Not impressed with Samsung repair centre

[Guest jamzi]

I had to send my Omnia away to the Samsung repair centre a couple of weeks ago because I managed to brick it whilst upgrading the firmware. Got it back on friday there with 2 lovely big scratches just above the screen!

Obviously I promptly phoned them up again to ask what was going on! The guy i spoke to was very apologetic but it now needs to be sent in again to have a new case fitted!

Anyone else had similar experiences with them?

Jamzi