Guest JamminJP Posted August 24, 2009 Report Posted August 24, 2009 I seem to have a problem that unless I have the "use only 2g" selected I can not make or receive phone calls at home on my Hero when its connected with the H showing. Any ideas?
Guest scoobytwo Posted August 25, 2009 Report Posted August 25, 2009 did you get a new sim card with the phone? If you have an old sim card you won't get 3G with it.
Guest Mysterious Stranger Posted August 25, 2009 Report Posted August 25, 2009 did you get a new sim card with the phone? If you have an old sim card you won't get 3G with it. I think OP's getting H for HSDPA so the sim would have to be provisioned to get that, no? Perhaps call customer services and check though... M.S
Guest pete_thomson Posted August 25, 2009 Report Posted August 25, 2009 I seem to have a problem that unless I have the "use only 2g" selected I can not make or receive phone calls at home on my Hero when its connected with the H showing. Any ideas? Could be a 3G outage - there have been a few recently, including 1 here in Bristol which affected all the staff based here.
Guest JamminJP Posted August 25, 2009 Report Posted August 25, 2009 hi thanks for the posts! it's a new sim as it was a new contract. I can connect and get data on 3g, and it shows as H and browses fast! the problem is I can't make or receive calls unless I force the phone to 2g
Guest blackhorse Posted August 26, 2009 Report Posted August 26, 2009 hi thanks for the posts! it's a new sim as it was a new contract. I can connect and get data on 3g, and it shows as H and browses fast! the problem is I can't make or receive calls unless I force the phone to 2g Weve had problems with our 3G masts in Harrogate, getting overloaded and people were unable to make voice calls unless they selected 2G, could be something simlar? We had our tech guys reduce the HSDPA speeds on the masts to allow more voice callers, whilst upgrades were completed to compensate for heavy traffic
Guest JamminJP Posted August 26, 2009 Report Posted August 26, 2009 Thanks Maybe its time to ring orange again then, I did call them last week and they said there was a problem in dudley but thats about 8 miles away. Weve had problems with our 3G masts in Harrogate, getting overloaded and people were unable to make voice calls unless they selected 2G, could be something simlar? We had our tech guys reduce the HSDPA speeds on the masts to allow more voice callers, whilst upgrades were completed to compensate for heavy traffic
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