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TG01 - Call Quality issues


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Guest adzman808
Posted (edited)

Hi guys....

your opinions please....

i got my TG01 2 weeks ago.

its the OEM 6.5 version.

It's my 1st personal smartphone, but i've had a SonyE X1 & currently a HD2 as my work phone.

I haven't really experienced the call quality problems that i read about constantly on every single mobile forum

the orange reception is SUPER shjit at my house...

my nokia2630 would not work in house, only the back garden

my nokia6300 was ok.... if you stayed still..... by the window....

by & large the TG01 has outperformed them all.... (ie its been a bit pants, but not so much as its predecessors)

i'm not much of 'be on the telephone for ages’ type of a man (on account of being a man) so my call usage is limited

but i'm loving having apps, wifi, music, movies, office etc

but i'm worried if it takes me a while to suss out my phone HAS got bad call quality it'll be waaaay to late to change it....

i've tried testing it by ringing people - i just had a 15min call w my g/f whilst i was walking thru the orange bad reception area (aka the UK :)) whilst trampling thru snow & we could hear each other just great

but the reviews of the phone are shocking....

as the poll says, should i - be happy, wary or worried... Or am i likely spoiled by having low telephany expectations & you're skeptical i have no aparent problem?

cheers

Adam

Battery life is absolutely, completely, beyond all argument & reason, utterly, totally dreadful, i can only pray Toshiba never venture into the defibrillator market.......

Edited by adzman808
Guest useyourfist
Posted

u probably have the sound prob where u can hear fine but its the person on the other end that thinks you are breaking up/distorted.

Guest adzman808
Posted

i think i need to test it more in other locations....

you're right - i can hear people fine, which is a big improvment on the nokia i had before

i know its easy to blame the network for the TG01 problem... but i can't stress enough, my house is s*** for orange coverage which has been proved with a selection of nokia handsets i've had before.

my web & walk stick (also orange) stuggles to work here as well

the only time i meaningfully tested the voice quality, the phone worked fine....

more testing required i think....

Guest David Strange
Posted

It appears there is a bit of flakiness when it comes to the TG01; most people get on fine with them but a very small number of people have dodgy phones with problems. I've never had any call quality or sound volume issues (either under WM6.1 or 6.5), and I don't expect they'll turn up in the future. I've got one of the good phones.

I had problems with memory card corruption and unreliable bluetooth connections under Windows Mobile 6.1, but since upgrading to 6.5 it has been the absolute dream. It is a real shame that some people do have weirdy problems, when the phone works perfectly (as mine does now) it is a really top convergent device that is incredibly useful.

Cheers,

David.

Guest adzman808
Posted

thanks David,

i am generally loving my TG....

the more i read about the call issues the more confusing it gets...

some say its every tg01, some say its every 6.1 tg01, some say it's orange*, some say its the device not the provider

less people seem to be affected by the 6.5 version....

thanks again

Adam

*that would soooo not fcuking surprise me in the slightest...

Guest David Strange
Posted
thanks David,

i am generally loving my TG....

<snip>

Good! The majority of us who don't have duff examples have really good, powerful, flexible smartphones. There is just so much you can do with them: from surfing the web in bed, via playing 3D games on the bus, to using the GPS to find out exactly where the hell you are and where you need to go. Mine knows who all my friends are (in Contacts) and shows pictures of them and has a ringtone for each person when they call, tells me what I am supposed to be doing when and where (Calendar (which I have enhanced with Pocket Informant) and I run my budget on it (Cash Organiser). Smartphones are the way forward: the TG01, HTC HD2 and even (dare I say it) the iPhone 3GS really knock down lesser phones (like my old Nokia N95) with so much ease. With my TG01 in my pocket I never feel lost or at a loss for things to do.

Rant over :) . Cheers!

David.

Guest adzman808
Posted

absolutely & now available @ £150 !!!

BTW

how did you get a ring tone per contact? 3rd party software?

i can't find this setting in 6.5

cheers

Adam

Guest vortexela
Posted
absolutely & now available @ £150 !!!

BTW

how did you get a ring tone per contact? 3rd party software?

i can't find this setting in 6.5

cheers

Adam

Do the following: 'Contacts' > [select contact] > 'Menu' > 'Edit' > [Look for the 'Ring tone' section (13th field)] :)

Guest vortexela
Posted (edited)

I'm running WM6.5 and my call issues (I can hear them but my voice cuts out to them) only happens when on 2G (i.e 'G' or 'E') so I force my TG to stay on HSDPA and it's fine :)

Edited by vortexela
Guest adzman808
Posted
Do the following: 'Contacts' > [select contact] > 'Menu' > 'Edit' > [Look for the 'Ring tone' section (13th field)] :)

sweet - cheers

fcuk i'm blind!

Guest adzman808
Posted
I'm running WM6.5 and my call issues (I can hear them but my voice cuts out to them) only happens when on 2G (i.e 'G' or 'E') so I force my TG to stay on HSDPA and it's fine :)

i can't get hdspa where i live it seems

i'm going to call some people from work tomorrow, where orange coverage is good & see how well people can here me.....

Guest bagiabanmaybay
Posted
I'm running WM6.5 and my call issues (I can hear them but my voice cuts out to them) only happens when on 2G (i.e 'G' or 'E') so I force my TG to stay on HSDPA and it's fine :)

How do u force tg91 to stay on HSDPA, please tell me? I have the same problem but dont know how to set the phone to HSDPA.

CHeers

Guest adzman808
Posted

phone / menu / options / mode (5th tab) / select your choice from the drop down (auto / gsm / hsdpa)

Guest adzman808
Posted
i'm going to call some people from work tomorrow, where orange coverage is good & see how well people can here me.....

righty... the calls have been made... the results are in & here it is...

yes i have 'the' problem.... ;)

test1 = call O2 mobile in poor reception area

test2 = call orange mobile in good reception area (actually might ahve another been O2..)

test3 = call land line

The best results were obtained ringing the land line

the best local phone settings was internal hanset volume on max B)

the problem i have...

all my testers described a sound fading in & out - like i was moving further from the mic & then close again

all testers said that i was perfectly understandable, just sometimes faint... (like a ball point pen that's starting to run out is how one described it)

I was told it was 'annoying' rather than terrible... i was only asked to repeat myself once...

i'm not too bothered... i spend about 50-70mins on the month per month, it would seem that my TG01 will meet those needs :)

I think if i was on the phone for hours i'd want a better connection.

I also think that this problem has perhaps been (or become) exaggerated....

"that TG01 is a bit sh*t with call quality for the person on the end of the line"

would IMHO be a fair statement....

"this is unusable or appaling or unworkable"

would be a little OTT...

for my next test i want to ring my phone from another handset & see how i'd describe the call quality (sic)

from my results so far i would use the term 'degraded performance' rather than outright failure

Cheers

Guest GabbaGabbaHey
Posted
phone / menu / options / mode (5th tab) / select your choice from the drop down (auto / gsm / hsdpa)
My TG01 is unlocked and on O2.

For me, this setting is set to Automatic, but the drop-down box is greyed out, so I am unable to change it. Any idea why this might be?

Guest adzman808
Posted
My TG01 is unlocked and on O2.

For me, this setting is set to Automatic, but the drop-down box is greyed out, so I am unable to change it. Any idea why this might be?

have you tried turning off the cell (ie flight mode) & then trying to change it?

if its an O2 setting maybe start the phone w/out the SIM & see if you can chnage it...

does your O2 TG01 have the call quality issues or did the move away from orange fix it?

cheers

Guest thebigshazbowski
Posted

I have the same issue where I cna hear the caller loud and clear - but to them I sound faint or even breaks up (popping/crackling).

However I noticed had nothing to do with my reception (London) - but the handset I was calling...

I called my gf on her SE 8800 (O2) - I experienced the above problems.

I called my 2nd phone - G1 (voda) - no problem - just a little faint - so not good in loud areas

I called a random phone I had in the office - nokia n73 (voda) - I had the crackling problem...

I tried all three from my bluetooth headset (sony bt22) - and had the exact same problem as the above - like for like.

I know nothing about telephone mechanics but someone the hardware's outbound call signal get's distorted or translated somehow - and the inbound phone's hardware cannot translate it properly and hence the distortion...

Just throwing this out there :)

Guest adzman808
Posted

Hmmmmm interesting, could be... in my tests ringing a landline was a clearer call than another mobile

keep the ideas coming...

i got my phone unlocked today so that i can trial other SIMs & thier effects...

my g/f has voda, i have orange + TM (work), my mum & mate has 02....

my plan...?

when i'm next at Mum's (about a week)

i'll take the 3 SIMs i have access too, then use Mum's o2 SIM in my phone to ring dad's phone, then the voda SIM to ring dad's phone, then the TM, then the Orange

this will produce the following

1 test phone (TG01)

4 test SIMs (all UK major carriers)

1 fixed location (my Mum's)

~ i will make a call from each of the SIMs (using the TG obv!) & try & make the SIMs as the only variable.

I want to disprove (or prove) my theory of the problem being caused or accentuated by the GSM band that orange use

Cheers

Guest xdalover
Posted
Hmmmmm interesting, could be... in my tests ringing a landline was a clearer call than another mobile

keep the ideas coming...

i got my phone unlocked today so that i can trial other SIMs & thier effects...

my g/f has voda, i have orange + TM (work), my mum & mate has 02....

my plan...?

when i'm next at Mum's (about a week)

i'll take the 3 SIMs i have access too, then use Mum's o2 SIM in my phone to ring dad's phone, then the voda SIM to ring dad's phone, then the TM, then the Orange

this will produce the following

1 test phone (TG01)

4 test SIMs (all UK major carriers)

1 fixed location (my Mum's)

~ i will make a call from each of the SIMs (using the TG obv!) & try & make the SIMs as the only variable.

I want to disprove (or prove) my theory of the problem being caused or accentuated by the GSM band that orange use

Cheers

TG01....a family matter! :) Cheers!

Guest adzman808
Posted (edited)

well it works happier on t.mobile than orange...

all i did was swap the sim and the call quality is much better..

compatibility issue between tg chipset and orange gsm network...?

hmmmm

Edited by adzman808
Guest Medved77
Posted

Just had an hour long phone call with a friend that noticed the poor call quality, mainly the start of each line was cut out.

He noticed that each time his end of the line was noisy the call would cut as if the TG01 was compensating for noise reduction. Apparantly this is a feature on iphones and Nokias, never come across it on the TG01 though.

Just another theory.

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