Guest dundee18 Posted January 31, 2010 Report Posted January 31, 2010 The USB port burst on my Pulse the other day. I called T-Mobile and they said to take it back to the shop for repair. I need to put it back to the T-Mobile Rom. Am I right to think that this is the process - Run Nandroid backup then - * Download the update file * Unzip the downloaded file to a location of your choice on your computer * Copy the “dload” folder and all its contents to the root directory of your microSD card * Insert the microSD card back into your device * On your device select Settings -> SD card -> Phone Storage -> Upgrade * The upgrade process will give you several warnings which you need to confirm to continue - then press the Upgrade option to begin the update * As the update progresses you will see several screens along with a progress bar * Once complete you will see a confirmation screen, and your Pulse will automatically restart Will this install the T-MObile rom ready for mme ot take it back to the shop? Thanks for your help.
Guest robot1000 Posted January 31, 2010 Report Posted January 31, 2010 The USB port burst on my Pulse the other day. I called T-Mobile and they said to take it back to the shop for repair. I need to put it back to the T-Mobile Rom. Am I right to think that this is the process - Run Nandroid backup then - * Download the update file * Unzip the downloaded file to a location of your choice on your computer * Copy the “dload” folder and all its contents to the root directory of your microSD card * Insert the microSD card back into your device * On your device select Settings -> SD card -> Phone Storage -> Upgrade * The upgrade process will give you several warnings which you need to confirm to continue - then press the Upgrade option to begin the update * As the update progresses you will see several screens along with a progress bar * Once complete you will see a confirmation screen, and your Pulse will automatically restart Will this install the T-MObile rom ready for mme ot take it back to the shop? Thanks for your help. Correct
Guest zigzack Posted January 31, 2010 Report Posted January 31, 2010 Looks right to me. Just curious, as this also happened to me. Are they repairing it for free? There's another thread about a broken usb port, seems to be happening often. Others have found T-mobile to be less than accommodating...
Guest dundee18 Posted January 31, 2010 Report Posted January 31, 2010 Looks right to me. Just curious, as this also happened to me. Are they repairing it for free? There's another thread about a broken usb port, seems to be happening often. Others have found T-mobile to be less than accommodating... Don't know but I spoke to a lawyer friend and he felt that there was no isssue about at least getting a replacement possibly a refund. HE felt there was no problem under the Sale of Goods Act. Will let you you know how I get on.
Guest Midos Posted January 31, 2010 Report Posted January 31, 2010 Here is the thread in question: http://android.modaco.com/content/t-mobile...roken-usb-port/ They were a shower of pricks to me, please do let us know how you get on.
Guest Yaboo Posted January 31, 2010 Report Posted January 31, 2010 As i experienced, you may not have to restore the stock rom. My Pulse got the same problem with yours and Tmobile just sent me a new one.
Guest dundee18 Posted February 10, 2010 Report Posted February 10, 2010 An update - I called T-Mobile and they said to take it to the shop for them to send of to the repair centre but they also said that if it was physical damage they would not fix it. I also called Consumer Direct and they gave me some interesting advice. Under the Sale of Goods Act 1979 As Amended - the contract is with T-Mobile not the manufacturer so don't let T-Mobile pan you off. They said try the polite route first taking the phone in to ask them to repair it. If no satisfaction then write them a letter - a template can be downloaded from their website - consumerdirect.gov.uk and send it to a person in authority stating that the phone was not of satisfactory quality. They also said that in the first 6 months the burden of proof is on the seller i.e. they have to prove that the customer did something to break it not the customer prove that there is a problem. Also I may need to get an independant report on the damage that the costs of can be claimed against T-Mobile to prove it was a manufacturing fault. I took the phone in and they sent it off. It has been away about a week. Could take between 2-4 weeks they said. I suspect that I will need to write to them as they will claim "physical damage". If still no success after the sending a letter then I need to get back in touch with consumer direct. They were pretty confident that it should be sorted by T-Mobile. The choices are repaired, replaced or refund but the option is up to T-Mobile. Only a judge in a small claims court can say differently. Consumer Direct seemed pretty confident that it would be sorted out but may be a longer process. They also said that if you paid by credit card then under Section 75 Consumer Credit Act, if the cost of the product is over £100 then the credit card company have a responsibility also so I can make a claim against them at the same time. Both can run in parallel but obviously once one have come through you drop the claim with the other. I still need to do this. I suggest that it may be good for others to contavt Consumer Direct as well as it may give them an idea about how many people have a problem with this. I have also posted this reply in the USB boken thread. Hope this helps others. I am determined to follow this through until I get a satisfactory answer.
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