My email to HTC about my dust problems.

[Guest johnboyw]

Hi, i had my Nexus One for about 4 weeks when i discovered dust under the screen. I rang the service centre who said because my phone was over 2 weeks old i couldnt have a replacement only a repair. I sent it in for repair and it came back a week later. I checked the phone over and it looked fine. Then 3 days later i noticed that the dust had come back again. Naturally i was very unhappy as the repair was obviously not carried out correctly or there was a fault with phone. I then contacted the service department again to tell them i was very unhappy with the repair and what could i do to escalate the issue. I was told by Lee after he had spoken to an esculations manager that i could have a doorstep exchange. That was supposed to happen on the Wednesday. I waited in all day for the replacement and it never arrived. I rang the service department again to ask where my phone was and was told that a doorstep exchange was not available in the UK and should not have been promised to me. They said that i had to send the phone in again for repair. I explained to them that i was not happy with the service i was getting and that i wanted to take it furthur. All they could offer was to have the phone looked at again and see if they could replace it. So i sent it in again for repair and after they had had it for 4 days i rang to see what was happening as i had heard nothing. I was told that i could have a brand new replacement phone and i would receive it Friday. It came Friday and i was happier now i had a phone without dust under the screen. That was until i used it when the lighting in the room was low. I then noticed that the soft key lights were not illuminating. I really could not believe this from a supposedley brand new phone. So yet again i rang the service department explained my problem to Sebastian and he said that the service i had received was not good enough and he would pass it onto his escalations manager and that he would ring me Monday morning which is today. He didnt ring Dominic did and said that my phone would have to go for repair again. At this stage i am now that fed up with the whole thing i could not be bothered arguing anymore, as over the weekend the phone had got dust under the screen just like my last one had. So today i am sending my phone in again. It also means that the service centre has had the phone longer in their possession than i have had since owning it.

I like the phone just not the quality of the build of it and also the outcome of service from the service centre.

I would like someone to contact me and explain why i have had so many problems and also an insurance that i will have a working phone eventually.

:(

[Guest android_lovah]

unfortunately, the "dust under the screen" issue is pretty well known with the N1 phones...

since I am in a zone where returning the phone is not an option, I went for the DIY fixing, using the hairdryer to heat up the bottom corners and fixing the screen so it does not get lose so the dust can get in.

at this moment, when in very strong light conditions, i can still see the 3 dust pieces under the screen...but when the screen is lit up, i can't see them anymore, so it does not bother me that much. hopefully, now that the screen is fixed down, no more dust will get in...

here's the link with the description of the hairdryer procedure -> http://forum.xda-developers.com/showthread.php?t=620652

[Guest johnboyw]

unfortunately, the "dust under the screen" issue is pretty well known with the N1 phones...

since I am in a zone where returning the phone is not an option, I went for the DIY fixing, using the hairdryer to heat up the bottom corners and fixing the screen so it does not get lose so the dust can get in.

at this moment, when in very strong light conditions, i can still see the 3 dust pieces under the screen...but when the screen is lit up, i can't see them anymore, so it does not bother me that much. hopefully, now that the screen is fixed down, no more dust will get in...

here's the link with the description of the hairdryer procedure -> http://forum.xda-developers.com/showthread.php?t=620652

I would hate not to be able to send my faulty phone back. That DIY job sounds scary!