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HTC on Hero Update (funny response)


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Guest iammodo
Posted

This is my email to HTC.

"Hello Sir/Madam

You must be getting this a lot, but there is no news on your twitter feed about this problem. I own a HTC Hero and due to being stuck on 1.5(cupcake) I am unable to download a lot of new applications for my phone. Is there a reason we are not getting timely updates? I have not had this problem with my iPhone.

This is making me regret moving over to HTC, if this is the level of service I am to expect in the future. I cannot understand how you put this quote on your site " HTC is committed to providing customers with the best possible mobile experience."

Please give a set date on Twitter or reply to my email address, if we are to expect a update and a confirmed date.

It is a shame about the level of service with the phone, and will be a shame if I have to move away from android because of no updates.

I Hope you do reply( even if it is just sorry we cant help you, just to show you have read this)

Hoping for good news Modo Albans (currently an Hero fan)"

And this is the response I got.

"hi

Thank you for your enquiry.

You will need to put the 1.6 rom on your phone to make allow the apps to work.

this is on are web site.

http://www.htc.com/uk/supportdownloadlist....=sd&cat=all

If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.

Best regards,

lee

HTC"

Guest Dr. dre
Posted (edited)
This is my email to HTC.

"Hello Sir/Madam

You must be getting this a lot, but there is no news on your twitter feed about this problem. I own a HTC Hero and due to being stuck on 1.5(cupcake) I am unable to download a lot of new applications for my phone. Is there a reason we are not getting timely updates? I have not had this problem with my iPhone.

This is making me regret moving over to HTC, if this is the level of service I am to expect in the future. I cannot understand how you put this quote on your site " HTC is committed to providing customers with the best possible mobile experience."

Please give a set date on Twitter or reply to my email address, if we are to expect a update and a confirmed date.

It is a shame about the level of service with the phone, and will be a shame if I have to move away from android because of no updates.

I Hope you do reply( even if it is just sorry we cant help you, just to show you have read this)

Hoping for good news Modo Albans (currently an Hero fan)"

And this is the response I got.

"hi

Thank you for your enquiry.

You will need to put the 1.6 rom on your phone to make allow the apps to work.

this is on are web site.

http://www.htc.com/uk/supportdownloadlist....=sd&cat=all

If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.

Best regards,

lee

HTC"

They are f**k**g Retards, the only update we are getting is the 2.1 and the latest from what I have seen is that the 2.1 official update is gonna come around in April End. <_<

Edited by Dr. dre
Guest Arthur Hucksake
Posted (edited)

Reply to them saying 1.6 isn't available and see what they say, what a bunch of numpties. Maybe they will give you a magic link to 1.6 that Paul can cut up and serve. lol

Edited by Arthur Hucksake
Guest deeone
Posted (edited)
Iv'e asked for more info on this 1.6 lol

Maybe we can't get 2.1 but 1.6 is on the way <_< They don't know anything about that...but let us know the reply!

Edited by deeone
Guest Don/Donald/Donnie
Posted

I've always thought the spin through twitter was quite poor but this takes the biscuit.

The more I see, the less I like.

Guest pinnnnn
Posted

The guy can't even put a sentence together, so it's questionable whether his info is reliable.

"this is on are web site" <_<

Guest iammodo
Posted

new Response From [ Lee (UK - Ireland Support (Tech)) ]

hi

Thank you for your enquiry.

I made mistake on that last email.

The hero is on 1.5 and will be left on 1.5 until and if it will go to 2.1.

If and when this is released it will be on are web site.

If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.

Best regards,

lee

HTC

Guest stevenz
Posted

Last time I checked most of those in Ireland spoke some form of English, this guy seems to be stretching it a bit.

Guest sinnadyr
Posted (edited)
new Response From [ Lee (UK - Ireland Support (Tech)) ]

hi

Thank you for your enquiry.

I made mistake on that last email.

The hero is on 1.5 and will be left on 1.5 until and if it will go to 2.1.

If and when this is released it will be on are web site.

If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.

Best regards,

lee

HTC

Oh my GOD!!! What a bunch of god damn retards! Just sneeking away from the situation at hand like that.

"If and when"??? IF??? This is absolutely outrageous, we should get like everyone with a HERO to send an angry mail

to those buttfu**ers telling them to get their thumbs out their asses and start building us a new f'in ROM!

Edited by sinnadyr
Posted (edited)
Oh my GOD!!! What a bunch of god damn retards! Just sneeking away from the situation at hand like that.

"If and when"??? IF??? This is absolutely outrageous, we should get like everyone with a HERO to send an angry mail

to those buttfu**ers telling them to get their thumbs out their asses and start building us a new f'in ROM!

Serious?

The monkeys that answer emails haven't been told everything about every product? Surely not. Until the company makes a press release they're not going to be told anything. Pretty obvious really.

An Oasis of calm. Patiently blasé. <_<

Edited by Guest

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