Can't make or receive calls!

[Guest moriden]

Hi,

This is my first post - so bare with me.

My pulse has recently been causing me a lot of grief. When i get a call come in i can answer it, and it appears to connect. The 'call time' increases as you'd expect and it visually looks like its on a call.

Unfortunately i can't hear ANYTHING - not an empty line, not static, and certainly not the person calling me.

Afterward i've spoken to the people who called me, and they experienced the same symptoms - it connects, but they can't hear anything.

When i call out the same problem.

Oddly i can't turn on speaker phone anymore - this option is now 'grayed out' when i'm on a call.

I've checked the basics:

1. the in call volume is on full.

2. I have signal strength (can use the net, and send/receive SMS etc)

3. tried turning the phone on and off, pulling battery out, cleaning sim card etc.

I've also tried the more advanced:

1. factory reset

2. wiping and installing the december update again

3. wiping and installing both the vanilla and t-mobile roms from this site (1.7 versions)

4. and finally wiping and installing the new 1.8 rom.

SOoooooo, is there anything else i can do/try before sending this back to T-mobile?

Hope you can help,

Ben S.

[Guest moriden]

Hi,

This is my first post - so bare with me.

My pulse has recently been causing me a lot of grief. When i get a call come in i can answer it, and it appears to connect. The 'call time' increases as you'd expect and it visually looks like its on a call.

Unfortunately i can't hear ANYTHING - not an empty line, not static, and certainly not the person calling me.

Afterward i've spoken to the people who called me, and they experienced the same symptoms - it connects, but they can't hear anything.

When i call out the same problem.

Oddly i can't turn on speaker phone anymore - this option is now 'grayed out' when i'm on a call.

I've checked the basics:

1. the in call volume is on full.

2. I have signal strength (can use the net, and send/receive SMS etc)

3. tried turning the phone on and off, pulling battery out, cleaning sim card etc.

I've also tried the more advanced:

1. factory reset

2. wiping and installing the december update again

3. wiping and installing both the vanilla and t-mobile roms from this site (1.7 versions)

4. and finally wiping and installing the new 1.8 rom.

SOoooooo, is there anything else i can do/try before sending this back to T-mobile?

Hope you can help,

Ben S.

So as an update - i can hear calls when i have headphones in. But the other person can not hear me.

This makes sense as to why I can't put it on speaker phone.

Any ideas how i might change this setting?

FYI - i put a blackberry headphone/mic jack into my phone before this happened to see if it would work.

It didn't - but i'm wondering if this might have triggered it.

Ben S.

[Guest Azurren]

So as an update - i can hear calls when i have headphones in. But the other person can not hear me.

This makes sense as to why I can't put it on speaker phone.

Any ideas how i might change this setting?

FYI - i put a blackberry headphone/mic jack into my phone before this happened to see if it would work.

It didn't - but i'm wondering if this might have triggered it.

Ben S.

You have already tried everything that I would have suggested so there is no question in my mind that it is a hardware fault.

Reinstall the december update to remove all traces of custom roms and hand it in at a tmobile shop.

Good luck