Not Charging?

[Guest orangephone]

I have two of these phones, one in my house, the other by my friend. Okay so when they put the phone on the phone worked perfectly. Did quite a lot of customising etc. then put the phone on charge.

However, using the mains, the phone didn't charge. Using the computer lead, the phone didn't charge.

It says charging etc. or connect to charger but it does't actually charge. It was stuck at 1% and then died. So I'm thinking it's either one of two things:

1) The battery is faulty (it heats up a lot after trying to charge it)

2) The lead is faulty? Or it could be the phone. Seems it's neither but I'm guessing here.

Anyway so I called Orange yesterday and the guy says he's arranged to get a new one for me. The delivery man came today but he only had the phone in his hand! And of course I didn't have the other phone so couldn't give it, but I didn't need it anyway, I needed the whole package.

Arranging for a battery instead to see if that solves the problem but can anyone guess what it is? If I had the phone with me now I could check it with mine but I guess I've learnt a lesson for next time.

[Guest Matty-p]

I have two of these phones, one in my house, the other by my friend. Okay so when they put the phone on the phone worked perfectly. Did quite a lot of customising etc. then put the phone on charge.

However, using the mains, the phone didn't charge. Using the computer lead, the phone didn't charge.

It says charging etc. or connect to charger but it does't actually charge. It was stuck at 1% and then died. So I'm thinking it's either one of two things:

1) The battery is faulty (it heats up a lot after trying to charge it)

2) The lead is faulty? Or it could be the phone. Seems it's neither but I'm guessing here.

Anyway so I called Orange yesterday and the guy says he's arranged to get a new one for me. The delivery man came today but he only had the phone in his hand! And of course I didn't have the other phone so couldn't give it, but I didn't need it anyway, I needed the whole package.

Arranging for a battery instead to see if that solves the problem but can anyone guess what it is? If I had the phone with me now I could check it with mine but I guess I've learnt a lesson for next time.

i had this once i just took the batteruy out and put it back in turned on then put on charge i expect you have already tried this ?

if not have you tied a different uab lead or taking batery out then putting on charger (should turn on using power from usb mine dose anyway) then put battery back in

Edited October 2, 2010 by Matty-p

[Guest orangephone]

Tried that but it didn't work.

[Guest Matty-p]

Tried that but it didn't work.

id definately exchange it then there most likely something wrong with the hardware . sorry it didnj't work for you

[Guest orangephone]

Hopefully they'll send another one. My one works fine.