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Posted (edited)

i got this already be warned its a lovely case the best i have seen but they forgot to cut out the hole for the proximity sensor located by the earpiece when i get a call the screen blanks out cause the sensor is covered they only way is to slip the phone out the case and put it back in i have emailed them that there casses are defective and i want my money back or a replacment. It is very wrong for them to sell thease cases at the moment you will have nothing but problems taking calls trust me i have just emailed them again.

Edited by jutley
Guest sukicat
Posted
i got this already be warned its a lovely case the best i have seen but they forgot to cut out the hole for the proximity sensor located by the earpiece when i get a call the screen blanks out cause the sensor is covered they only way is to slip the phone out the case and put it back in i have emailed them that there casses are defective and i want my money back or a replacment. It is very wrong for them to sell thease cases at the moment you will have nothing but problems taking calls trust me i have just emailed them again.

Thanks for the Info ..will give that one a miss until they Correct the problem.

Guest jsm7483
Posted
i got this already be warned its a lovely case the best i have seen but they forgot to cut out the hole for the proximity sensor located by the earpiece when i get a call the screen blanks out cause the sensor is covered they only way is to slip the phone out the case and put it back in i have emailed them that there casses are defective and i want my money back or a replacment. It is very wrong for them to sell thease cases at the moment you will have nothing but problems taking calls trust me i have just emailed them again.

If you buy direct from Tuff Luv the have corrected the issue. You can buy from them at amazon.co.uk. I emailed them yesterday and they stated it had been fixed. The manufacturers customer service is top notch. Not sure about these Ebay sellers though.

Guest AJCrowley
Posted (edited)

i *do* like this case, mine arrived a couple of days ago, very well made, very secure, looks good. yes, it could do with beltability, but i *do* like it.

i have had *no* problems making calls on it either.

Edited by AJCrowley
Posted
i *do* like this case, mine arrived a couple of days ago, very well made, very secure, looks good. yes, it could do with beltability, but i *do* like it.

i have had *no* problems making calls on it either.

yea cause they have sorted the problem out but some third party buyers decided to sell the defected ones out i got one they i opened a dispute in paypal that item was defective they soon got back to me and said a new one that had been fixed is on the way to me i mean why the hell sell a defective product iff you know its gonna come back is beyond me.

Guest flapheadx
Posted
If you buy direct from Tuff Luv the have corrected the issue. You can buy from them at amazon.co.uk. I emailed them yesterday and they stated it had been fixed. The manufacturers customer service is top notch. Not sure about these Ebay sellers though.

Can you confrim that the ones sold on Amazon have fixed the problem? I checked both Amazon.co.uk and Amazon.de, the images still lack the extended cut-out for the prox. sensor.

Posted

i got a replacment today and guess what the problem has been fixed so yes

Guest jsm7483
Posted
Can you confrim that the ones sold on Amazon have fixed the problem? I checked both Amazon.co.uk and Amazon.de, the images still lack the extended cut-out for the prox. sensor.

Yes the ones on amazon.co.uk are sold by Tuff-Luv directly. Below is the e-mail reply from the Tuff Luv seller on Amazon.co.uk.

Thank you for your query. Yes we have had the Dell Streak cases fixed so that they no longer block the sensors.

Kind Regards

Patrick McGivern

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