Got my SF yesterday, but my Orange number hasn't moved onto my SIM!!!!

[Guest Zeldafanzero]

Hi, I wasn't sure where to put this. I got my San Francisco yesterday around 5pm. The guy set it up so my number would move to a new SIM card for the SF, and I also bought a new SIM to replace the now dead one in my old phone (Orange Rio) so I could give that to my brother.

When I bought the Rio, the transfer from SIM to SIM was almost immediate. They said in the shop "We're supposed to tell you 2 - 24 hours, but it won't take that long. It'll be pretty much immediately." and it was almost immediate.

The new SIM card I bought for my brother activated pretty quickly, but my new SIM for my SF STILL hasn't transferred! I used Phone Fund to upgrade and I don't know what I can do! I think my number (And credit! And data allowance for using the Android Market!! etc.!!) has vanished into oblivion!

Anyone know about this?

[Guest jsplace]

Can take a while, and Im guessing it depends how busy they are.

My GFs transfer from Virgin to T-Mobile for example took 5 days.

[Guest Zeldafanzero]

Thanks. My new SIM for my old phone activated straight away, so I thought they couldn't be that busy.

[Guest oporto]

Thanks. My new SIM for my old phone activated straight away, so I thought they couldn't be that busy.

I did mine over the phone with Orange CS, got talking to a very polite Indian Chap who transferred my number whilst I was on the phone. As soon as I ended the call my old sim was dead and the new sim had my old number on it....

I think you need to ring CS??

[Guest vigadish]

I was in the same situation i.e. originally an Orange PAYG customer - wanted to transfer my number + credit to the shiny new sim. First I was told wait 24 hours as both sims could not connect to Orange. I tried them in my old K800i and they kept displaying "Inactive Sim". I rang Customer Services yesterday and the rep was able to "send me a sim update" in the form of a text. Once received I restarted the phone and it was fine :) The old sim deactivated and my new number was ported to the new sim - excellent!

Another note to everyone - has anyone received their £10 top up yet? I was told it would take 5 days till I got the credit. Having said that I'm on an o2 simplicity tariff and only use the Orange sim for the Wednesday 2-for-1 cinema tickets. But will keep checking my orange sim till I get it!

Edited October 19, 2010 by vigadish

[Guest Gibbo501]

My number got transferred to my phone before I'd even got it home and out of the box (about 15 minutes)! The credit was also instantaneous.

Edited October 20, 2010 by Gibbo501

[Guest BillBong]

I was in the same situation i.e. originally an Orange PAYG customer - wanted to transfer my number + credit to the shiny new sim. First I was told wait 24 hours as both sims could not connect to Orange. I tried them in my old K800i and they kept displaying "Inactive Sim". I rang Customer Services yesterday and the rep was able to "send me a sim update" in the form of a text. Once received I restarted the phone and it was fine :P The old sim deactivated and my new number was ported to the new sim - excellent!

Another note to everyone - has anyone received their £10 top up yet? I was told it would take 5 days till I got the credit. Having said that I'm on an o2 simplicity tariff and only use the Orange sim for the Wednesday 2-for-1 cinema tickets. But will keep checking my orange sim till I get it!

I bought mine at beginning of October and the £10 credit still wasn't showing as of today (I'm not too bothered as I'm using my contract O2 sim in it) but I phoned up today to port another unused number on to the Orange PAYG one to get the £30 credit promo offer which they confirmed. I also queried the £10 original credit that hadn't come through and they said they'll raise an enquiry with the PAYG team which can take up to 5 days but should result in the credit coming over. I called on 0870 870 8888 (it's free on an Orange sim)