24 Month warranty on the blade (and everything else bought in the UK)

[Guest jimmy2x2x]

"The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which arises within a period of two years from delivery."

Source: here

Any experience or thoughts about this?

[Guest deweylewie]

I'm not sure if that eu legislation applies here but The Sale Of Goods act does and that says a product has to last a reasonable length of time and allows you to claim up to 6 years after purchase. Whether you get anywhere after a few years of ownership with Orange is another story. After 6 months it's up to you to prove the fault in the product is inherent (ie, hire an expert to write a report).

[Guest Sebastian404]

I had a very odd experience when I bought my handset, the guy was trying to offer me a 'demo' of how to use the features.. ( I laughed at him and showed him the Nexus One and HTC Desire I carry around ) but he said he had to 'show that it worked, because customers have been bringing phones back'....

I pointedly looked disinterested and in a different direction while he did his 'demo', but it did strike me as odd afterwards, I maybe thought that Gordon Brown had maybe done away with all that legislation stuff while I've been away...

[Guest blackmath]

I'm not sure if that eu legislation applies here but The Sale Of Goods act does and that says a product has to last a reasonable length of time and allows you to claim up to 6 years after purchase. Whether you get anywhere after a few years of ownership with Orange is another story. After 6 months it's up to you to prove the fault in the product is inherent (ie, hire an expert to write a report).

Exactly, UK legislation is actually better than the mandatory EU ones.

UK: 6 month (onus on seller to prove product was fine at time of purchase) + 66 months (onus on buyer to prove it)

EU: The latter part is only 18 months.

[Guest jimmy2x2x]

Exactly, UK legislation is actually better than the mandatory EU ones.

UK: 6 month (onus on seller to prove product was fine at time of purchase) + 66 months (onus on buyer to prove it)

EU: The latter part is only 18 months.

So in effect, you could use the EU law for 24months with the onus on the seller and the remaining 48 months (UK) with the onus on the buyer.

i

[Guest blackmath]

So in effect, you could use the EU law for 24months with the onus on the seller and the remaining 48 months (UK) with the onus on the buyer.

i

No, EU legislation is 6 months onus on seller, and 18 months onus on buyer.

Edited October 24, 2010 by blackmath

[Guest goatee]

You might have a hard time with this. The Sale of Goods Act 1979 already provides reasonable protection anyway. If a fault develops within the first 6 months, the seller has to repair, replace, or refund, unless they can prove the item was misused by the owner. After 6 months, it's down to whether you reasonably expect it to last longer - e.g. if a t.v. comes with a one year warranty, and it dies after two years, you would reasonably expect a £1,000 tv to last longer than the one year guarantee, though if a £100 tv fails after two years, you may have a harder time winning.

"The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which arises within a period of two years from delivery."

Source: here

Any experience or thoughts about this?

[Guest idroid84]

If anyone wants to sent a letter to Orange I have attached a draft document. Fill in the blanks.

soga_letter_1.doc

[Guest Danh2122]

If anyone wants to sent a letter to Orange I have attached a draft document. Fill in the blanks.

Not bad I suppose that letter can work for practicably anything you've bought. Might come in handy :P

[Guest steve1221]

I've never seen the point to be honest. The manufacturer (where phone's are concerned) will give you 2 years.

Orange will try to pass you to them after 6 months. Yes, you can ague with them for a few weeks and maybe get them to fix/repair whatever but why put yourself through it ?

And, yes, I know a few people will say it their right to get the shop/dealer ect to fix it under the soga. But, personally, I've got better things to do than stand on principle for something so minor as a mobile phone. . .

[Guest idroid84]

Not bad I suppose that letter can work for practicably anything you've bought. Might come in handy :P

Correct, it will for all products just about.

[Guest zerosignull]

by Law all electronic goods are covered by a 12 months warranty. The warranty is covered by the supplier of the goods (IE orange) though you can goto the manufacturer (ZTE) if a fault develops.

Don't forget the distance selling act too. You can return ANYTHING you bought of the internet in ANY reasonable condition (you opened the box that's ok) upto 15 days for a full refund.

Edited October 25, 2010 by zerosignull

[Guest numyg]

EDIT: I've opened a new thread to make replies easier <-LINK->

Guys i need some advice. Basically the touchscreen on my Orange San Francisco has stopped responding, i've tried everything but no luck.

Today i phoned up orange and they put me through to a faults department. I told them that my phone is faulty, so they went through and asked me a few questions.

They asked general questions to confirm identity. Then they asked me why i haven't used the sim card supplied with the phone (did an IMEI check), i thought it was perfectly fine to say i unlocked it as i use a different sim in this phone. They turned round and said to me "Sorry, your phone is not covered by warranty as you have changed the software by unlocking it." I was shocked to hear this and said, "All i did was insert a code into the phone which i bought online" , the person on the line said "Ok, give me a minute." So i held the line while listening to the music they put on for a few minutes and the phone goes off! I dont know what to do now and would really appreciate if someone could give me advice on this matter.

Thanks a lot for taking your time to read my post, Numman.

Edited December 29, 2010 by numyg