LG customer service/ repairs

[Guest marcjordan]

Hi all,

Has anybody ever had to send their phone off to LG for repair and if so what was the service like? I bricked mine doing the baltic upgrade and sent it off as i couldnt get to come back to life following all the help given on here.

That was nearly 3 weeks ago. After many many messages chasing up LG, they fobbed me off saying it was with a company called SBE who are the official repairer and if i have any issues i should take it up with them.

I found SBE after a google search and their website is written in French and after a bit of translation i found the repairs page where my phone was listed as being with an engineer and awaiting a component. A new component to repair a software fault? Anyway, ive tried emailing them to see if they can estimate a repair time and thus far have had no response.

So back i go to LG, who i thought might show even a slither of concern, but no. Basically, they couldnt give a **** and told me to go back to the previously unresponsive SBE. Frankly im getting a bit fed up with the whole saga. I admit that i broke the phone but that doesnt excuse poor customer service does it?

Has anybody else experienced this or is it just me? I was led to believe it was a 5 day turnaround and its now closer to 21. Was i deluded to think things might run smoothly and professionally with such a big company as LG?

Cheers all for listening to my rant, feel free to share your own experiences.