Knackered Pulse following official 2.1 update attempt

[Guest jamborino]

I got fed up waiting for T-Mobile to re-issue the official 2.1 update for the Pulse, so I decided to upgrade my wife's Pulse with the earlier official UK release, following the steps set out on this board.

Well, it couldn't have gone more wrong! I got the 'Update Failed' message, with the front buttons flashing but no buttons actually responding to any presses (including the side buttons).

So I disconnected and reconnected the battery, powered up the phone, got a few seconds of a garbled screen, followed by the following blue screen message:

"USB FastBoot: V0.5

Machine ID: 1007000 v0

Build Date: Jun 30 2010, 23:25:17

MSM Id: 16

MSM Version: 2.0

Modem Build Id: 76XXC-6383-SDCBALYM

Serial Number: UNKNOWN

ptn 0 name='boot' start=304 len=20

ptn 1 name='system' start=324 len=800

ptn 2 name='userdata' start=1124 len=722

ptn 3 name='cache' start=1846 len=160

ptn 4 name='recovery' start=2006 len=38

ptn 5 name='misc' start=2044 len=4

CANNOT READ RAMDISK IMAGE"

I've tried reinstalling both 1.5 and 2.1, but still get no further than the same blue screen message.

I'm not a techie so I don't know how to solve this - can anyone help please?

Many thanks

Edited November 13, 2010 by jamborino

[Guest Richard_Arkless]

How did you update, through settings, storage, update

or power off and and when you turn it on at the same time hold back and volume up

You should in theory be able to use the 2nd method and update through there

[Guest jamborino]

How did you update, through settings, storage, update

or power off and and when you turn it on at the same time hold back and volume up

You should in theory be able to use the 2nd method and update through there

Hi Richard, thanks for your response.

I followed the steps on this forum, i.e, POWER + RED (End Call) + VOLUME UP. Unfortunately what should have happened 'in theory' hasn't actually happened in practice!!

[Guest]

Was/are there several dload-folders on the SD-card?

[Guest jamborino]

Was/are there several dload-folders on the SD-card?

No, only one dload folder at a time. For example, when I tried to downgrade back to 1.5 I made sure I removed the earlier 2.1 dload folder and that the SD card contained only the 1.5 dload folder.

[Guest dave0001]

No, only one dload folder at a time. For example, when I tried to downgrade back to 1.5 I made sure I removed the earlier 2.1 dload folder and that the SD card contained only the 1.5 dload folder.

I had a similar problem when I installed the official 2.1 update (when it was available on the t-mobile site)

I followed the procedure exactly, but the phone locked-up with the buttons flashing. I removed the battery and then it kept attempting to update but failed after a few seconds.

I removed the sd card, put it in a reader then re-formatted it and copied the update back to it.

That fixed my problem. It may have been a file on the card was corrupted or perhaps some other file that should,not have been there.

[Guest jamborino]

I had a similar problem when I installed the official 2.1 update (when it was available on the t-mobile site)

I followed the procedure exactly, but the phone locked-up with the buttons flashing. I removed the battery and then it kept attempting to update but failed after a few seconds.

I removed the sd card, put it in a reader then re-formatted it and copied the update back to it.

That fixed my problem. It may have been a file on the card was corrupted or perhaps some other file that should,not have been there.

dave0001, you are a star - I tried your suggestion and it worked for the 'back to 1.5' downgrade. My wife's phone is now back to how it was before attempting the 2.1 update, and I think I'll wait until TMob re-issue the official 2.1 update (if that ever happens!) before trying again.

Thanks again to you and the other responders for taking the trouble to try to help me out, much appreciated.