Guest superutp Posted January 10, 2011 Report Share Posted January 10, 2011 no, the only difference is you'll be able to use a sim card from any network, it's a win-win situation :D cool..thought so...time to attack o2 with mails..:P Link to comment Share on other sites More sharing options...
Guest wing5875 Posted January 10, 2011 Report Share Posted January 10, 2011 I got two reply from Helen and Saumit, they also need the mobile number, last bill date, last bill amount and current tariff........... how can I do? thank you Link to comment Share on other sites More sharing options...
Guest Edrill Posted January 10, 2011 Report Share Posted January 10, 2011 I got two reply from Helen and Saumit, they also need the mobile number, last bill date, last bill amount and current tariff........... how can I do? thank you Reply saying that you're not currently in the UK and don't have an O2 number right now. Link to comment Share on other sites More sharing options...
Guest fester61 Posted January 10, 2011 Report Share Posted January 10, 2011 Finally got my unlock code after replying to the standard we are not unlocking with the suggested the exclusivity deal has ended so why not? Email from guess who? yep Sagar, on Friday morning with my unlock code. Happier O2 customer :D Link to comment Share on other sites More sharing options...
Guest wing5875 Posted January 10, 2011 Report Share Posted January 10, 2011 Reply saying that you're not currently in the UK and don't have an O2 number right now. HI Edrill, I got the reply as below, so what can I do next? many thanks Hi Wing Thanks for your email. I'm sorry, I can't unlock the Dell Streak, as you aren't the account holder. You can also do it, by clicking on: https://www.o2.co.uk/apps/help/help?qid=1&a...g&case=Hand set%20Unlocking%20Form I hope this helps. If you need anything else, just email me or visit our online Help Centre at: http://www.o2.co.uk/help Regards Arbinder O2 Customer Service Telefónica O2 UK Limited, Registered in England No 1743099. Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Link to comment Share on other sites More sharing options...
Guest payneardo Posted January 10, 2011 Report Share Posted January 10, 2011 Thanks to this thread, requested mine on Friday and got it Sunday :D at first they said it wasnt my imei number but dropped them an email to say I have had 2 replacements and it is. Then got a message saying to expect a unlock code in the next 7 days The next day (Sunday Evening) got my unlock code :P very happy now B) Link to comment Share on other sites More sharing options...
Guest jrfrost Posted January 10, 2011 Report Share Posted January 10, 2011 Just got mine sent request a couple of times using the web site included IMEI code. Great! Link to comment Share on other sites More sharing options...
Guest superutp Posted January 10, 2011 Report Share Posted January 10, 2011 sent a mail to o2 in the morning...got a mail by afternoon saying the request has been sent and shud take 7 days....from someone named Kritika... Link to comment Share on other sites More sharing options...
Guest finalmoksha Posted January 10, 2011 Report Share Posted January 10, 2011 HI Edrill, I got the reply as below, so what can I do next? many thanks Hi Wing Thanks for your email. I'm sorry, I can't unlock the Dell Streak, as you aren't the account holder. You can also do it, by clicking on: https://www.o2.co.uk/apps/help/help?qid=1&a...g&case=Hand set%20Unlocking%20Form I hope this helps. If you need anything else, just email me or visit our online Help Centre at: http://www.o2.co.uk/help Regards Arbinder O2 Customer Service Telefónica O2 UK Limited, Registered in England No 1743099. Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. This is what I wrote. ******************************************** Thanks for your prompt response. I know for a fact that the Dell Streak is not exclusive to O2 anymore and that O2 has provided unlock codes for the Dell Streak to other customers. Considering this and the fact that I am not residing in UK anymore, I would really appreciate it if you could kindly look into this matter and provide me the unlock code. My Dell streak handset is unusable at the moment as I am unable to use it with any other SIM card. I would be obliged if you could help me with this. ******************************************** The point is keep trying till you get someone who says they will request Dell for the unlock code. After that its just a matter of time.. Cheers Link to comment Share on other sites More sharing options...
Guest wing5875 Posted January 10, 2011 Report Share Posted January 10, 2011 This is what I wrote. ******************************************** Thanks for your prompt response. I know for a fact that the Dell Streak is not exclusive to O2 anymore and that O2 has provided unlock codes for the Dell Streak to other customers. Considering this and the fact that I am not residing in UK anymore, I would really appreciate it if you could kindly look into this matter and provide me the unlock code. My Dell streak handset is unusable at the moment as I am unable to use it with any other SIM card. I would be obliged if you could help me with this. ******************************************** The point is keep trying till you get someone who says they will request Dell for the unlock code. After that its just a matter of time.. Cheers I just send other e-mail to O2, now waiting the reply, anyway thank you very much!!! Link to comment Share on other sites More sharing options...
Guest unknown-singh Posted January 10, 2011 Report Share Posted January 10, 2011 I just send other e-mail to O2, now waiting the reply, anyway thank you very much!!! requested my unlock code, on 02 pay as you go, had to top up £15, filled out online form, then got e email asking how and when i last topped up, what tariff i am on etc, they replied back saying there are processing and i will have unlock code within 7-14 working days. thanks op they never said anything about exclusive or we cant unlock at all. saved me a lot was going to get it unlocked by rebels unlock service at a cost of £45 plus posting it to them so saved me a lot. cheers. Link to comment Share on other sites More sharing options...
Guest wing5875 Posted January 11, 2011 Report Share Posted January 11, 2011 They turn down my request again. Email from guess who? yep Sagar ---------------------------------------------------------- Hi Wing, We are unable to proceed with your request. Please contact your point of sale to get this unlatched. Kind Regards Sagar Link to comment Share on other sites More sharing options...
Guest Edrill Posted January 11, 2011 Report Share Posted January 11, 2011 Very weird. Reply mentioning that you've seen on lots of forums online that they are unlatching Streaks for anyone that approaches them, so why are they asking you to go back to the PoS. Ask for an explanation for their refusal. Keep at it. Eventually you will get the code! Took me more almost a month to get it! Link to comment Share on other sites More sharing options...
Guest Tim6772 Posted January 11, 2011 Report Share Posted January 11, 2011 Has anyone actually been charged the £15 for the unlock code yet? I didn't topup and nothing has been said about the suggested charge. Link to comment Share on other sites More sharing options...
Guest Edrill Posted January 11, 2011 Report Share Posted January 11, 2011 Well, for people like me who aren't using O2's network and aren't even in the UK for that matter, the £15 charge looks unlikely! Lol. I think there was a guy or two that did get charged the £15. Don't remember if I saw that here or over on XDA. Link to comment Share on other sites More sharing options...
Guest DMax99 Posted January 11, 2011 Report Share Posted January 11, 2011 i'm not in UK either and offered to pay them to give me the code, but they never asked me to pay :D Link to comment Share on other sites More sharing options...
Guest superutp Posted January 11, 2011 Report Share Posted January 11, 2011 got the code today afternoon....thts unbelievably in just a day....sent a mail yest afternoon got it by today afternoon by someone named Yogesh...brilliant...!! Link to comment Share on other sites More sharing options...
Guest ulfses Posted January 11, 2011 Report Share Posted January 11, 2011 Well, for people like me who aren't using O2's network and aren't even in the UK for that matter, the £15 charge looks unlikely! Lol. I think there was a guy or two that did get charged the £15. Don't remember if I saw that here or over on XDA. I used the contactform for non-O2 customers and requested the code. They provided it without asking for any money. :D Link to comment Share on other sites More sharing options...
Guest fester61 Posted January 11, 2011 Report Share Posted January 11, 2011 They turn down my request again. Email from guess who? yep Sagar ---------------------------------------------------------- Hi Wing, We are unable to proceed with your request. Please contact your point of sale to get this unlatched. Kind Regards Sagar Wing That is the sort of response I would expect if they believe that the phone is stolen. I assume the phone is legally yours, if so do as Sagar suggests, if you are able. I couldn't see any post that indicates where you got your streak from or where you are now, probably missed it . But I don't think you are going to get an unlock code from O2. Assuming you are the legitimate owner there are a few places that will unlock the streak for you fees range from about £40 and go up. Link to comment Share on other sites More sharing options...
Guest wing5875 Posted January 11, 2011 Report Share Posted January 11, 2011 Wing That is the sort of response I would expect if they believe that the phone is stolen. I assume the phone is legally yours, if so do as Sagar suggests, if you are able. I couldn't see any post that indicates where you got your streak from or where you are now, probably missed it . But I don't think you are going to get an unlock code from O2. Assuming you are the legitimate owner there are a few places that will unlock the streak for you fees range from about £40 and go up. I bought it from ebay.uk Link to comment Share on other sites More sharing options...
Guest micduffy Posted January 11, 2011 Report Share Posted January 11, 2011 I used the contactform for non-O2 customers and requested the code. They provided it without asking for any money. :D Do you still the the url for the non-O2 customer contact form ? Thanks if you can post it here Link to comment Share on other sites More sharing options...
Guest jdouce Posted January 12, 2011 Report Share Posted January 12, 2011 Welcome to O2 live chat. Someone will start chatting with you soon. You're through to Olly. Olly: Hi I'm Olly. How can I help? Sylvia Radford: i need an unlock code for a dell streak Olly: I'll surely help you with this Sylvia. Can you give me your mobile number? Sylvia Radford: *********** Olly: Thanks. Can I take the second and third characters of the answer to your security question? Sylvia Radford: ** Olly: Thanks for the information. Please give me a few minutes while I check this for you. Sylvia Radford: do you need the imei Olly: Yes, can you give me the IMEI number? Sylvia Radford: *************** Olly: Thanks. Please give me a few minutes while I check this for you. Olly: Thanks for waiting. I can arrange to unlatch the Dell Streak and it'll take up to seven working days. Would that be okay? Sylvia Radford: yes thanks, will i recieve the code or will ti be remotly unlocked/ Sylvia Radford: it* Olly: You'll receive a email regarding the code. Can you give me your email address? Sylvia Radford: *************** Link to comment Share on other sites More sharing options...
Guest adzman808 Posted January 12, 2011 Report Share Posted January 12, 2011 o2 seemed to have forgotten about me, so i started the request all over again... got a diff initial response this time... ========== Hello Adam Thanks for emailing us. If you want to use a SIM card from another network in your mobile phone, you need an 'unlocking' code. The charge for the unlocking code is £15 which will be taken off from your credit balance. For unlocking, the IMEI of your mobile phone must be registered on our network. To register it you need to make a chargeable call using your O2 Pay & Go SIM card in your mobile phone from UK and wait for 24 hours. For me to forward your details for unlocking code of your mobile phone, please reply to this email with the following details: - last four digits of credit/debit card - any tariff or Bolt On active on your account - IMEI of your mobile phone (key *#06# to find this). When I have this information, I'll forward your details to our support team to request for the unlocking code of your mobile phone. This can take up to 7 to 14 days. I'll look forward to your reply. Regards Nidhi O2 Customer Service ========== i've replied with the requested info... expecting the "streak exculsive blah blah" reply... but we'll see.... Link to comment Share on other sites More sharing options...
Guest wing5875 Posted January 12, 2011 Report Share Posted January 12, 2011 (edited) After I use other e-mail address and name send the request to O2, I got below reply. may be they dont want unlock for Asian ......... :D --------------------------------------------------------------------- Hello Peter Thanks for emailing us to unlock your phone. I've sent your details to our support team to unlatch your Dell phone. Once they get back to me with the code, I'll drop you an email. This can take up to seven days. I hope I've helped. If there's anything else I can do for you, just drop me an email or visit our online Help Centre at: http://www.o2.co.uk/help Regards Trisha O2 Customer Service Telefonica O2 UK Limited, Registered in England No 1743099. Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Edited January 12, 2011 by wing5875 Link to comment Share on other sites More sharing options...
Guest finalmoksha Posted January 12, 2011 Report Share Posted January 12, 2011 After I use other e-mail address and name send the request to O2, I got below reply. may be they dont want unlock for Asian ......... :D Dont think thats necessarily true. Just have to get the right person to respond I guess.. Link to comment Share on other sites More sharing options...
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