help with purchase??

[Guest heavyduty00]

Hey

I just ordered the grey san francisco and got this email

Before we can process your order we need to double check some details with you. Please contact us so we can sort everything out.

You can email our web sales support team at [email protected] Please enter the word GEN into the subject line of your email followed by your order number which is shown below. A member of the team will then review your order and contact you to confirm or request any additional details.

i already emailed them but has anyone else got this email and what happened?

i also got a quidco tracked order thing?? 1st time using quidco

it emailed me this

Merchant Purchase

amount Expected

cashback

Orange £0.00 £12.00

Orange £0.00 £0.00

any reason why there is 2 orders? since i only ordered one lol

thanks