initial boot after unboxing- stuck an android logo "green man"

[Guest Schejtan]

hey,

i got my second blade. it`s the ch version. after unboxing i switched it on initially. boot process stucks with the green man. as it is the first boot no unlocking or flashing was done.

whats wrong with my blade? how can i fix it.

i thaught about using flash via fastboot but i cant get any usb connection.

who can help?

[Guest rbbrslmn]

hey,

i got my second blade. it`s the ch version. after unboxing i switched it on initially. boot process stucks with the green man. as it is the first boot no unlocking or flashing was done.

whats wrong with my blade? how can i fix it.

i thaught about using flash via fastboot but i cant get any usb connection.

who can help?

not help exactly but surely if its doing that straight out of the box the most sensible thing would be to take it back and get a replacement.

[Guest Schejtan]

not help exactly but surely if its doing that straight out of the box the most sensible thing would be to take it back and get a replacement.

the problem is: I live in Germany and it was bought in Switzerland. Are there any other possiblities to fix?

[Guest jurrasstoil]

the problem is: I live in Germany and it was bought in Switzerland. Are there any other possiblities to fix?

check out this post by inquisitor:

http://www.android-hilfe.de/834171-post40.html

[Guest Schejtan]

thx. already found that post.

i hope someone has the ultimate idea how to fix without sending it back to ch.

[Guest Schejtan]

thx. already found that post.

i hope someone has the ultimate idea how to fix without sending it back to ch.

Info from ok mobile in ch:

i need an adress in ch where the phone will be sent to after repairing. so i cant return it.

is there no possibility to fix the bootloader?

[Guest Arr Too]

You could try to see if you can get into fastboot mode. And maybe do various flashing to see if that provokes it into life, but they [or you!] may (or may not) consider that as invalidating your warranty -- perhaps they have a phone helpline that could advise you whether you can try that? It ought to work out of the box and not need any fiddling with.

[Guest Schejtan]

i got fastboot installed on my pc as i already flashed a uk blade for a relative.

the problem is that i cant establish a usb connection to the broken blade. any ideas?

[Guest The Soup Thief]

the broken blade

I think that's your clue

If you've already had one blade talk happily to your computer using this set up, and hte current one is not establishing a connection, I would be concerned that there might be something wrong with this handset

Rather than risk compounding a complex problem I'd be sorely tempted to ring Austrian customer services - if they can't help (probably won't be able to, if Orange UK customer services are anything to go by) then maybe find an Austrian friend and try and and get a replacement shipped to their address - i guess it must have been registered to an Austrian address in the first place? That would be my starting point

[Guest Schejtan]

it`s Switzerland (CH) :)

someone living in Germany near the border to CH bought it. He bought it using a German adress. Due to this constellation it is not possible to send the repaired one to a CH-adress.

I also ask the costumer service if i can fix it on my own. answer: no. The call center agents dont care about individual problems.

[Guest The Soup Thief]

Sorry - meant Swiss rather than Austrian - my bad

When I bought mine (Orange UK) I had to give them a UK address (my mum's) - surprised the Swiss company were happy to see it go to someone giving a foreign (German) address

Sounds tricky - was it ever seen booting? For example, by the guy that bought it on your behalf?

If so, then at least I guess you know you've got hardware that functioned initially, which is better than the current situation where it might have been duff from the start

Good luck - hope someone smarter than me comes by and gives you the answer you need

Edited December 16, 2010 by The Soup Thief

[Guest Phoenix Silver]

i suppose you already have tried to boot it without sd card ?

[Guest Arr Too]

someone living in Germany near the border to CH bought it. He bought it using a German adress. Due to this constellation it is not possible to send the repaired one to a CH-adress.

Maybe "moving home" doesn't invalidate a European warranty?

[Guest Schejtan]

i suppose you already have tried to boot it without sd card ?

yes. i booted also without sd card and tried many other combinations ( charging, removing card then and the other way around and so on..)

the package was sealed. noboby opened it before. and yes it was never seen booting. it stuck right out of the box

i also tried fastboot. seems as the usb conn cant be established. "waiting for device"

Edited December 16, 2010 by Schejtan

[Guest shadowninty]

Maybe "moving home" doesn't invalidate a European warranty?

I dont think there is an EU warranty system unfortunately :)

[Guest Schejtan]

i dont have any ideas what to do. or i have to sell it on ebay as broken.

[Guest Schejtan]

another observation: the back key shines red after swichting on and stays red.

does this help to analyse the problem?

[Guest Arr Too]

Duff battery? Maybe try running it on just USB power (take the battery out)?

[Guest peakki]

Have you considered this?

1. Find friend/friend's friend who live in ch.

2. Change the address which phone has been registered to, with address where person from ch lives.

3. Use ch customer service to repair/replace your phone. I assume phone gets mailed to address in ch after that.

4. Pay your friend to send phone to you by mail and little extra perhaps for his/hers troubles.

Sorry, haven't got the time to verify if my assumptions are right,

best of luck to you!

[Guest Schejtan]

Have you considered this?

1. Find friend/friend's friend who live in ch.

2. Change the address which phone has been registered to, with address where person from ch lives.

3. Use ch customer service to repair/replace your phone. I assume phone gets mailed to address in ch after that.

4. Pay your friend to send phone to you by mail and little extra perhaps for his/hers troubles.

Sorry, haven't got the time to verify if my assumptions are right,

best of luck to you!

the hotline told not to follow the instructions of their repairer. they told me to send in the handwork. i did what they said. i hope they repair and send it back to Germany. the forecasted that i will receive the phone after 10 days. not it is time to pray :)