Please help :(

[Guest overkiller0999]

Hey guys, i have litterally just bought this phone, I love it, but the touch screen was working when i first put the battery in, then got a text from orange to update settings, did that, now touch screen dosnt work at all :S

PLease help guys :)

[Guest Azurren]

Hey guys, i have litterally just bought this phone, I love it, but the touch screen was working when i first put the battery in, then got a text from orange to update settings, did that, now touch screen dosnt work at all :S

PLease help guys :)

Remove the battery, try it on mains with the battery out (Then try it). Try charging it it for a few hours (Then try it)

If it all fails best to take it back ASAP (Don't try rooting / taking it apart)

[Guest overkiller0999]

i hope its just needing a good charge tbh. i got it from argos, and they dont have a returns policy.. FFS :)

[Guest Pully]

Just take it back to the store - they will replace it.

Had to do the same for an MSI Wind I got from Argos one of the touchpad buttons failed after 2 days, swapped in store no hassle at all.

"If there's a fault with the product...

We've made it easier!

If you bring it back to us within 30 days with your proof of purchase*, we'll give you a

replacement or a refund.

If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.

Please note that all large kitchen appliances are excluded from our normal 30 day guarantee, but if your item develops a fault within 30 days, call us on 0845 640 0800 and one of our advisors will assist you with your problem. If faulty and if it cannot be repaired we will arrange a replacement free of charge or you can opt for a refund.

This does not affect your statutory rights.

* If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase."

[Guest samjam]

And I think Argos replacement procedure is quicker and simpler than Orange's!

[Guest RufusA]

...i got it from argos, and they dont have a returns policy.. FFS :)

In my experience Argos have a very good returns policy for faulty goods - even those excluded from their usual "30 day" policy.

I have to date never had any problems returning a faulty item to them for a full refund, even months later. If it's faulty or not working as expected, take it back and get it refunded or exchanged!

HTH - Rufus.

[Guest overkiller0999]

It says on the recipet, this product is exempt from the 30 policy or somthing :S but i guess thats for full refunds :S i dunno ill have to try. im SO annoyed, this is the first phone ive every bought myself :)

[Guest Pully]

they are exempt from 30 day money back guarantee if for example you had changed your mind.

Good luck getting it replaced they really are a good handset for the money.

[Guest samjam]

It says on the recipet, this product is exempt from the 30 policy or somthing :S but i guess thats for full refunds :S i dunno ill have to try. im SO annoyed, this is the first phone ive every bought myself :)

Their 30 policy gives you additional rights to your legal rights.

Argos will give you a working phone.

[Guest _Carl_]

It says on the recipet, this product is exempt from the 30 policy or somthing :S but i guess thats for full refunds :S i dunno ill have to try. im SO annoyed, this is the first phone ive every bought myself :D

If they won't give a you refund because your out of there 30 day guarantee then get a replacement with a new receipt and then immediately hand it back over and ask for a refund on the new phone ;)

makes them really hate you but it's the only way to deal with argos :)

Edited December 17, 2010 by _Carl_

[Guest targetbsp]

Aren't Argos meant to be one of the best stores in the country for returns? I don't think you'll have much trouble with a broken item. It'll just be that they can't refund an unwanted item because of the sim being used.

Any UK store would have to refund or replace a faulty item whether they wanted to or not.

Edited December 17, 2010 by targetbsp

[Guest overkiller0999]

Thanks everyone so much for all the helpful replies =]

Im gonna take it back after work 2morrow morning. I work nights so its abit harder for me to sort stuff out, had to wait 2 and a half hours today to even get the phone, AND it was the last one in stock :) HA

Btw, i left it on charge while i was sleeping - ~7 hours, still nothing so it is, fuckedddd

[Guest overkiller0999]

Guys sorted. simply went down earlier got it replaced no hassle! SO happy i love this phone!!!!