Guest Ricey155 Posted January 18, 2011 Report Posted January 18, 2011 lol it makes you laugh they think they can do what they like customer service is not existent December promotion buy a new phone PORT YOUR EXISTING NO from a competitor and they give you £30 credit after having loads of trouble accesing there YOUR ORANGE site finally got that sorted and ask the question about the £30 im sorry but you needed to top up within 14 days so what did we do in the SHOP ?? when we put £20 on the phone ?? ok we ported the day after but credit is credit short and simple i was thinking of upgrading to a desire but sod them, i and my misses are going giffgaff for sure rant over thought id share my PAIN ;)
Guest Frankish Posted January 18, 2011 Report Posted January 18, 2011 Yeah well i dropped my San Fran and dented a corner! ;)
Guest fredewis Posted January 18, 2011 Report Posted January 18, 2011 Yeah well i dropped my San Fran and dented a corner! ;) +1
Guest lixcab Posted January 18, 2011 Report Posted January 18, 2011 Waiting for my O2 sim then PAC and out of Orange. Woot! ;)
Guest gn123 Posted January 18, 2011 Report Posted January 18, 2011 Welcome to giffgaff! Without a doubt the best network I have ever used. [shameless advertising] If you wanted, you could easily get £5 free credit if you get a SIM card from me [/shameless advertising]
Guest rbbrslmn Posted January 18, 2011 Report Posted January 18, 2011 lol it makes you laugh they think they can do what they like customer service is not existent December promotion buy a new phone PORT YOUR EXISTING NO from a competitor and they give you £30 credit after having loads of trouble accesing there YOUR ORANGE site finally got that sorted and ask the question about the £30 im sorry but you needed to top up within 14 days so what did we do in the SHOP ?? when we put £20 on the phone ?? ok we ported the day after but credit is credit short and simple i was thinking of upgrading to a desire but sod them, i and my misses are going giffgaff for sure rant over thought id share my PAIN ;) ricey you know if you dont have a giffgaff sim active at the moment you don't get a penny from that gifgaff link...
Guest Ricey155 Posted January 19, 2011 Report Posted January 19, 2011 im activated mate ;) ordered a few sims for relatives and were already to move on asap im never going on contract again there CS is utter crap id rather pay outright and choice my options from there as for denting your SF i feel your pain, i could'nt log into foursquare early i felt ill
Guest English Haze Posted January 19, 2011 Report Posted January 19, 2011 The best bit about buying a San Francisco on the Orange network is getting it home, easily unlocking it, putting in a GiffGaff SIM and then easily installing an improved ROM from the great resources here. Orange begone!
Guest geezer466 Posted January 20, 2011 Report Posted January 20, 2011 I have been with Orange since 1994 and have one of the very early 0(7)966 (first Orange series)numbers. This last year their Customer Service has been crap. Building 250 metres away from me burnt down 2 years ago notable as it had the Orange mast atop it. Subsequently the family's orange phones became unusable overnight. Despite repeated promises from Orange that they would replace the mast they never have and it is at a point where we have to go out in the street to get any signal (1 bar) whatsoever. All Orange would say is that they are not compelled to provide a signal inside premised essentially get stuffed. Their next nearest masts are just under a mile away. 9th Feb is the earliest I can give notice and I will be on the phone before 8 requesting my porting code. I received a giff gaff sim last week and so far so good I get a good signal indoors and a good 3g connection out and about locally.
Guest WearTheFoxHat Posted January 20, 2011 Report Posted January 20, 2011 If I had a decent GiffGaff (O2) signal around here, I'd be off like a shot. But as it is, I'm stuck with T-Mobile, as I won't touch Orange with a bargepole, and I'm still not convinced about three. Although Three will get my business if T-Mobile start to turn Orange!
Guest pellonet Posted January 20, 2011 Report Posted January 20, 2011 lol it makes you laugh they think they can do what they like customer service is not existent December promotion buy a new phone PORT YOUR EXISTING NO from a competitor and they give you £30 credit after having loads of trouble accesing there YOUR ORANGE site finally got that sorted and ask the question about the £30 im sorry but you needed to top up within 14 days so what did we do in the SHOP ?? when we put £20 on the phone ?? ok we ported the day after but credit is credit short and simple i was thinking of upgrading to a desire but sod them, i and my misses are going giffgaff for sure rant over thought id share my PAIN :) Feeling your pain, say what you like about Orange but they do sell an amazing phone! I used up the mandatory credit, slapped FLB-Froyo into the ROM, put my GiffGaff SIM in it & finished up with a low cost system that makes iPhone users ponder on their choice of communications device. ;)
Guest piab Posted January 20, 2011 Report Posted January 20, 2011 (edited) snip Edited January 20, 2011 by piab
Guest Ricey155 Posted January 20, 2011 Report Posted January 20, 2011 im glad its not just me then i think its a customer service thing, business is business and im getting annoyed with most of my services lately Npower are another they reduce your charges in the summer then bang a massive raise in the winter months i wonder why ?? (not the fact your using zip all in the summer) do they really think were stupid to fall for it ?? on a mission to solve my customer service issues ;)
Guest WearTheFoxHat Posted January 20, 2011 Report Posted January 20, 2011 on a mission to solve my customer service issues ;) The only way that these companies will improve their customer service is if everybody actually does something about it. e.g. If you're not happy, then complain. If you're still not happy, escalate or change provider. Most of these companies don't give a toss about one person, since there are lots more joining for every one that leaves. They rely on the apathy of the user to not care about changes in FUP's, or price hikes. I'll stay with companies that give me good service, or good Customer Service ... even recommend and advocate for them. But I'm even more vocal about those who screw me about. T-Mo used to have fantastic customer service, but it's starting to go very much like Orange's poor service. O2 Broadband had excellent service, but poor product. BT's twitter team @BTCare do a top job in comparison to the telephone helpdesk. Starbucks' UK MD, seems to take a very valid interest in the experience of UK Starbucks' customers. For 10 seconds of his time replying to a tweet, my faith has been restored in some companies taking a personal interest in every single customer. Sorry .. was a mini-rant! lol
Guest Ralph Martin Posted January 20, 2011 Report Posted January 20, 2011 (edited) I bought £10 of credit with the phone, registered for Dolphin (calls + net). 1 day later half the credit was gone with few (or no) calls and very light data use. I had been put on a Starter package instead of Dolphin. I complained, they gave me £5 back, said they would fix it, and put me on Dolphin. 3 days later the £10 was almost gone - still on Starter. Complete rip-off. I am now with Three. Their data charges are pretty reasonable, and at least they do what they say they will do. Edited January 20, 2011 by Ralph Martin
Guest Ricey155 Posted January 20, 2011 Report Posted January 20, 2011 i agree very good reply, i don't mind paying slightly more for excellent service but paying the norm for rubbish is no fun and i am doing something about it but as you said one man can't achieve much The only way that these companies will improve their customer service is if everybody actually does something about it. e.g. If you're not happy, then complain. If you're still not happy, escalate or change provider. Most of these companies don't give a toss about one person, since there are lots more joining for every one that leaves. They rely on the apathy of the user to not care about changes in FUP's, or price hikes. I'll stay with companies that give me good service, or good Customer Service ... even recommend and advocate for them. But I'm even more vocal about those who screw me about. T-Mo used to have fantastic customer service, but it's starting to go very much like Orange's poor service. O2 Broadband had excellent service, but poor product. BT's twitter team @BTCare do a top job in comparison to the telephone helpdesk. Starbucks' UK MD, seems to take a very valid interest in the experience of UK Starbucks' customers. For 10 seconds of his time replying to a tweet, my faith has been restored in some companies taking a personal interest in every single customer. Sorry .. was a mini-rant! lol
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