Guest dcmtnbkr Posted April 28, 2011 Report Share Posted April 28, 2011 Any progress with Asus? I haven't gotten a reply to my email yet... waiting for a higher level tech to call me back... supposedly. I know he is there, as the technician in training kept asking him questions Link to comment Share on other sites More sharing options...
Guest hecatomb Posted April 28, 2011 Report Share Posted April 28, 2011 waiting for a higher level tech to call me back... supposedly. I know he is there, as the technician in training kept asking him questions I understand techs need to go through training at some point, but that's what, potentially 4 different people we've talked to that are "in training"? They must throw the new blood on the Eee lines... :mellow: Link to comment Share on other sites More sharing options...
Guest dcmtnbkr Posted April 28, 2011 Report Share Posted April 28, 2011 I understand techs need to go through training at some point, but that's what, potentially 4 different people we've talked to that are "in training"? They must throw the new blood on the Eee lines... :mellow: That or it's the same guy... no call yet. About to call them back. Link to comment Share on other sites More sharing options...
Guest dcmtnbkr Posted April 28, 2011 Report Share Posted April 28, 2011 That or it's the same guy... no call yet. About to call them back. On hold while he tries to get a tech to help me. Also a traing rep btw. his name is adrian. Link to comment Share on other sites More sharing options...
Guest hecatomb Posted April 28, 2011 Report Share Posted April 28, 2011 On hold while he tries to get a tech to help me. Also a traing rep btw. his name is adrian. Hmm... I think I talked to a Dwayne and something with a B... Link to comment Share on other sites More sharing options...
Guest dcmtnbkr Posted April 28, 2011 Report Share Posted April 28, 2011 Hmm... I think I talked to a Dwayne and something with a B... got cold transferred to a voicemail. Now im speaking with renee Link to comment Share on other sites More sharing options...
Guest dcmtnbkr Posted April 28, 2011 Report Share Posted April 28, 2011 got cold transferred to a voicemail. Now im speaking with renee renee transferred me to andre he said they are working on a fix, not to send it in, but to wait 24 hours and i should get a call back. He also said he will try to get approval for a cross ship/i highly doubt they will do any of this, and i will probably be on the phone again tomorrow the second i get out of work, but at least this guy sounded like he had some clue of what i was talking about Link to comment Share on other sites More sharing options...
Guest CalvinH Posted April 28, 2011 Report Share Posted April 28, 2011 After so much excitation about the transformer I'd be mad if something like that happened (don't own one yet, but hope to). Just wanted to say I hope Asus give you gives some kind of solution ASAP. Regards. Link to comment Share on other sites More sharing options...
Guest hecatomb Posted April 28, 2011 Report Share Posted April 28, 2011 renee transferred me to andre he said they are working on a fix, not to send it in, but to wait 24 hours and i should get a call back. He also said he will try to get approval for a cross ship/i highly doubt they will do any of this, and i will probably be on the phone again tomorrow the second i get out of work, but at least this guy sounded like he had some clue of what i was talking about Ah, finally, sounds like progress! Thanks for taking the time so sit on the phone with them... Link to comment Share on other sites More sharing options...
Guest dcmtnbkr Posted April 28, 2011 Report Share Posted April 28, 2011 Ah, finally, sounds like progress! Thanks for taking the time so sit on the phone with them... Glad i can help. Hopefully I get somewhere. By the way, renee was in training too. I asked if there was anybody answering the phones that is not in training. She said "there's a couple" Link to comment Share on other sites More sharing options...
Guest hecatomb Posted April 28, 2011 Report Share Posted April 28, 2011 (edited) A Asus Dev (or so he claims, hard to really tell) has started to post on XDA about the issue... Evidently they're working on a recovery image that can be flashed from SD. http://forum.xda-developers.com/showpost.p...mp;postcount=89 I'm sorry for this problem, for the bricked devices, we are going to provide an SD update file to flash your device to 8.2.3.9 version very soon. We've figured out a cause for this issue, we are fixing it. Sorry for the inconvenience.. Edited April 28, 2011 by hecatomb Link to comment Share on other sites More sharing options...
Guest Andrew Cesal Posted April 29, 2011 Report Share Posted April 29, 2011 renee transferred me to andre he said they are working on a fix, not to send it in, but to wait 24 hours and i should get a call back. He also said he will try to get approval for a cross ship/i highly doubt they will do any of this, and i will probably be on the phone again tomorrow the second i get out of work, but at least this guy sounded like he had some clue of what i was talking about I got pretty much the same response from a trainee regarding my Transformer to. Just gave me a case number and said "a supervisor will call you within 48 hours". By then I hope the Dev community will solve this problem. Link to comment Share on other sites More sharing options...
Guest shaneaus68 Posted April 29, 2011 Report Share Posted April 29, 2011 (edited) I'm another one with a bricked TF... Guess, I'm #4. Sent in an email to Asus. Tried to call the 1-800 number. After sitting in a waiting que for about 10 minutes the line disconnected... Nothing more to add other than exact same issue as described here and on the xda forum. If anyone gets any updates please pm me! ----------------------------- HOLY CRAP! I think the four of us on the xda forum have a real ASUS employee/tech support person/lurker! He just PM'd us a link to a file that might fix our bricks! IF THIS WORKS.... OH, MY GOD! I WILL BE FOREVER IMPRESSED WITH ASUS CUSTOMER SERVICE! Don't post to the thread. I'm downloading the file now and will update this post with the results. Then you can post all you want! (In the interest of this thread not becoming another page before we even know if this is going to work.) -------------------------- Disregard, so far, the tech just pm'd us another "EP101_SDUPDATE.zip" file. But, we can't use it because it gets stuck on the previous kernel without providing a prompt to update to the one on the SDCard. Edited April 29, 2011 by shaneaus68 Link to comment Share on other sites More sharing options...
Guest hecatomb Posted April 29, 2011 Report Share Posted April 29, 2011 (edited) We're getting PM'ed a possible fix right now... will update shortly. Edit: Ugh... no solution yet... :mellow: Edited April 29, 2011 by hecatomb Link to comment Share on other sites More sharing options...
Guest ningmei74 Posted May 13, 2011 Report Share Posted May 13, 2011 i have the same problem :unsure: stuck on the asus logo when booting can connect it to the pc with the nvflash apx mode only but still no solution now bought it from ebay and have nowhere tp return it Link to comment Share on other sites More sharing options...
Guest ningmei74 Posted May 13, 2011 Report Share Posted May 13, 2011 i have the same problem :unsure: stuck on the asus logo when booting can connect it to the pc with the nvflash apx mode only but still no solution now bought it from ebay and have nowhere tp return it Link to comment Share on other sites More sharing options...
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