mute problem while speaking with my phone

[Guest morena]

I got this phone because everyone says it's great but I have a big problem which makes it unusable.

While I am having a conversation the phones switches to mute so the other person can't hear me: I can hear them: saying hello, hello, I don't hear you anymore... It doesn't happen all the time but very often. Is there any solution? it may have all the functions in the world but I need to be able to speak with the phone :unsure:

the phone is unlocked and I have deleted the orange programs, nothing else changed.

[Guest Flumpster]

I used to do this all the time when I first had the phone and I found that I was actually hitting the mute button on the screen with my cheek. My thick hair used to stop the proximity sensor turning the screen off all the time.

Check to see if it is that. :unsure:

[Guest Azurren]

If that is the case then you should get into the habit of "locking" the screen via the power button when answering a call :unsure:

Just ensure that you don't have the "power button ends call" option ticked xD

[Guest morena]

it may be that I am touching it but how can I stop that? I have used a samsung galaxy and never had any problems ...