dust under screen

[Guest nachoman133]

i have had a very bad day with orange because yesterday i noticed dust under neath the screen in the left hand corner, so i decide id better go to the orange shop to get a replacement.

so this morning went into Bristol city center and found an orange shop, i walked up to the desk and said i have dust under the screen under my phone and its under warranty would i be able to get it replaced "of course you can" said the shop assistant just sit over here and talk to our help line and i did and was told i would get a replacement tomorrow. so there me pleased that the process of getting a new phone was easy and i would be having a shiny new one in less than a days time.

But by now you can hopefully tell that i am not getting a new phone because when i called there line again when i got home to see if i could possibly shift the times between 9am -1pm to Monday same time but the man said there was no record of the call or even me calling them so i went okay must of been a slip up, then i asked him for a new one told him the reason but apparently dust under the screen doesn't count as a phone fault it was some how cosmetic wear and tear and the computer wouldn't let him do it so i have been shoved around lied to and the final the warranty thrown back in my face saying that this was the only case of it happening ever ( he even checked another department asking if they had any idea but apparently not even though there is at least 100 people hear alone that has the same problem and got returns)

so all in all i am very angry at orange for all of this and im going have to go to another shop and hope they'll just do it for me. (sorry for the rant) if and one has any way they could help would be greatly appreciated. :)

i would have put this in another thread but they were all dated a year+

Edited August 19, 2011 by nachoman133

[Guest Mushroom_Lord]

There is a thread called "replacing the digitizer" - it gives you some instructions+pictures there on how to completely remove the front of the screen. Obviously you dont need to remove cables, etc, but it should show you the steps you need to remove the plastic for cleaning

[Guest nachoman133]

Thank you for the reply but I don't want to void the warranty or accidently damage the internals

[Guest WAWA72]

You can send it me. I repair a Lot of Blades. I live in Germany. I repairet tOmmi3b Blade too.

Edited August 19, 2011 by WAWA72

[Guest oxyg3n89]

It's not hard to do,took 10 minutes for me.just watched video on youtube,no special skills needed:)

Sent from my Blade using Tapatalk

[Guest aricha]

Hi!

I had the same issue with a ZTE Blade that is rebranded and sold here in India by Dell as the XCD 35. Well I faced something similar to your issue.

Infact it matches right upto the fact that the call center accepted to provide a replacement however when I met with the service center guy - they said the same line as told to you.

So I wrote to the Dell office in Bangalore with photographs showing dust under the screen. My point was that if dust had entered beneath the screen - this would mean that the seals had failed - and would ultmately result in the handset going out of order faster with dust or even water entering into the handset.

The guy on the other end replied on email that I would have to pay to get the phone cleaned and said that there would have been an "air pressure" difference that would have caused the dust to enter.

I persisted and held onto the "air pressure" line - adding that if the phone could not handle normal air pressure then there is definitely a manufacturing defect and threatened to take them to a consumer court in my next email - with the clear intentions of doing the same.

Got a reply within 2 hours and requested to reach their call center for a replacement. Got the same by the next day.

However within a week dropped the phone and broke the glass - paid a nominal fee and got the phone replaced once again!!

Hope it gets sorted out for you.

[Guest nachoman133]

its only just begun this morning i woke up to the sound of the door bell at about 10:30am so i went down stairs to see if it was a cold caller but in fact they had sent a new phone wich appears to have either a blown pixel or dust under the screen again, back to square one

[Guest r3k1355]

Pop the screen off yourself, very simple to do - just need a couple of jewellery screwdrivers.

I'm pretty sure you don't have to break any warranty seals to do it either, I don't remember breaking any doing mine.

Very simple 5 minute job to do :)

[Guest scoula]

Pop the screen off yourself, very simple to do - just need a couple of jewellery screwdrivers.

I'm pretty sure you don't have to break any warranty seals to do it either, I don't remember breaking any doing mine.

Very simple 5 minute job to do :)

Hi, how did you do this without voiding your warranty? The only way I can see of cleaning out the dust is by removing all the screws and opening the OSF. This then leads to a voided warranty as I have to screw through the white warranty void sticker.

Care to share how you did it? :)

Thanks.

[Guest maff91]

Hi, how did you do this without voiding your warranty? The only way I can see of cleaning out the dust is by removing all the screws and opening the OSF. This then leads to a voided warranty as I have to screw through the white warranty void sticker.

Care to share how you did it? :)

Thanks.

just take the sticker off, it comes off very easily!! just use a small flat head, then once you put it back together stick it back on. (it may have helped that my phone was warm, try running as many apps as you can ;) and gps)

[Guest r3k1355]

/\/\ This.

There's a really good writeup of dismantling the blade knocking around here somewhere, a pdf file with loads of pictures IIRC.

[Guest maff91]

/\/\ This.

There's a really good writeup of dismantling the blade knocking around here somewhere, a pdf file with loads of pictures IIRC.

there's a video here but he takes way more off than nesesary