Guest Lost-in-omniA Posted September 6, 2011 Report Posted September 6, 2011 I tried updating my phone and it got stuck on step 9 which was the reboot process. and the screen was just white with the HTC logo. It was stuck on this step for a good 3 hours so i assumed something was wrong. I cancelled the update and unplugged the phone from the computer and it was stuck on the HTC screen still so i took out the battery. And when i put the battery back in and tried turning it on it wouldn't turn on. And so now it my phone won't even turn on! I'm very frustrated. I thought at first it was dead but when i plugged it in the charger the charging light won't even come on. Tried Wall Charger and Computer Please someone help! I need a solution
Guest awarner Posted September 10, 2011 Report Posted September 10, 2011 Have you tried uing the backup in Zune? Not something I have tried personally but from memory you should be able to do this. Here is some info from MS which may help http://support.microsoft.com/kb/2484484#StuckInDownloadMode Otherwise you could make a warranty claim as the phone is less than a year old. I presume it was a normal update and you had not unlocked for development or any other unlock purpose?
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