Claim under Manufacturers Warranty

[Guest casper508]

My battery has been lasting hardly couple of hours for the last few days. Havent got insurance (laziness) so the Manufacturers Warranty applies.

I called up orange and they gave me the HTC UK number. Shall call em up in the morning but has anyone made a claim with HTC?

Whats their service like and how long does it take to get a replacement?

Cas

[Guest mcwarre]

Cas,

If you get no joy I have a spare battery (new). PM me if interested.

Mick

[Guest Paul [MVP]]

What's their number? I might give them a call about keypad problem with my Tanager...

P

[Guest spacecowboy6982]

Hey,

I ordered mine from a web company yeh - not Orange. Now if I need to make a claim is it Orange I phone or the net company? The tariff is with Orange so I'm hopefully right in guessing Orange lol :? ???

[Guest kingbing]

While you're talking to them, see if you can source some new plastic fascias, so that those of us who damage them trying to remove dust can replace them!

[Guest casper508]

Hey,  

I ordered mine from a web company yeh - not Orange. Now if I need to make a claim is it Orange I phone or the net company? The tariff is with Orange so I'm hopefully right in guessing Orange lol  :?  ???

I bought mine from the web company but all my dealings have been with orange ever since.

Cas

[Guest casper508]

Ok just got off the phone to HTC. They just wont take my word and send a replacement battery. Infact they'll be sending me a prepaid envelope so I could send the phone. Standard procedure I guess.

It takes 4-5 working days to get the tests done and find the fault. Worst of all, I'll loose all my data , its the games (boxy pocked in particular) im worried about otherwise everthing is backed up.

Cas

[Guest casper508]

"]What's their number? I might give them a call about keypad problem with my Tanager...

P

HTC UK: 01295 662 102 (Mon-Fri 9-5)

Cas

[Guest spacemonkey]

Backup IPSM to a sd card before sending it in (if you have the new bootloader you'll have to use USBTerm)

Then you won't lose anything.

I presume their standard procedure will be flash the ROM and hard reset the phone before starting testing to make sure it's a genuine hardware problem and not something you've cocked up with software. (Which is a sensible approach)

[Guest casper508]

Backup IPSM to a sd card before sending it in (if you have the new bootloader you'll have to use USBTerm)

Then you won't use anything.

I presume their standard procedure will be flash the ROM and hard reset the phone before starting testing to make sure it's a genuine hardware problem and not something you've cocked up with software.  (Which is a sensible approach)

I was hopeing to avoid that but it seems I'll have to nick my brother's MMC.

Cas

[Guest Paul [MVP]]

Damn, they've never even HEARD of the Tanager :lol:

P

[Guest casper508]

"]Damn, they've never even HEARD of the Tanager :lol:

P

:shock: :roll: :shock:

[Guest Monolithix [MVP]]

Thats actually quite funny if you think about it...

Still sucks you cant get your phone fixed though Paul :lol:

edit- wtf happened there, it copied my text again in the same post, and posted another copy for good measure too :/

[Guest Paul [MVP]]

Think the Tanager -> SPV internals transplant may be on :lol:

I can get myself a Tanager from the Philippines to replace it... for £400 :shock:

P

[Guest mrjuglas]

Where'd you get the first one from? Can't you get another from there?

[Guest SirGaz]

No, he got it as a freebie from Microsoft for being the wonderful guy he is. Oh, and being an MVP as well.