Guest Big Ron - No Longer a Mem Posted February 19, 2003 Report Posted February 19, 2003 From the "Sits Vac" section of today's Bristol Evening post... "I can experience the future today." Technical Customer Service Representatives Bristol If you want to get your hands on the most up to the minute and emerging technologies, then Orange is the place to be. You see, because you'll be using your service skills to handle customer enquiries on a variety of our products and services, we thought it only fair to provide specialist training in innovations such as the latest handsets, 3G, GPRS and high speed data. And while you'll be fully equipped to understand customer requirements and translate them into an appropriate solution to meet their needs; you'll strengthen their relationship with us and secure yourself a better future too. All you'll need is previous experience of a customer service environment, a keen interest in data and multimedia, together with excellent communication and team working skills. Of course, computer literacy is an absolute must and knowlege of telecommunications technology would be an advantage. We will provide specialised technical training when you join and develop your knowlege to keep you abreast of technological developments [like when the SPV update is due for relase?! LOL] We offer a great benefits package - to find out more about what we can offer you, contact Claire Richards on 0870 2406353." If the above is an accurate picture of Orange CS, then I'm amazed that none of my friends in 15X have mentioned the enormous changes that must have taken place over the last couple of weeks. "...Computer literacy an absolute MUST"?! 45% of the UK population in general has access to the web at home, of which 1/10th is broadband. With OCS, the figure is below one in ten. A minority of staff at even supervisory level have ever installed Windows of MS Office. If prospective employees DO have these skills... they'll be heavily discouraged from actually using them. "Specialised technical training?" They must have bought-in a complete new training package., that does more than show where to find the answers (if they're there) on the company intranet... It's odd though. This advert is for the job I thought I was going to be doing. So did most of the people who joined on the same day. Three months later, 50% had quit.
Guest Treadsoftly Posted February 19, 2003 Report Posted February 19, 2003 Just out of interest, what was the pay offered for this job?
Guest Oggie Posted February 19, 2003 Report Posted February 19, 2003 I am actually considering applying, Ron I have PM'd you re a couple of things, hope thats OK...
Guest Monolithix [MVP] Posted February 19, 2003 Report Posted February 19, 2003 I probably would as welll, were i not already employed. Depends what the pay/location was like though...
Guest Carnivor Posted February 19, 2003 Report Posted February 19, 2003 I live in Bristol aswell, and its bit of a known fact that O have been known to put vacancies out for jobs that dont exist. I would be amazed if anyone that applies actually gets an interview let alone a job.
Guest Big Ron - No Longer a Mem Posted February 19, 2003 Report Posted February 19, 2003 Given their amazing rates of staff turnover, you're guaranteed an opening. Starting pay is not specified in the advert, but is IRO £11.5k, rising to... well, that's a sore point. WHAT it's rising to varies depending on who you talk to, so does "when". The contract is somewhat one-sided and commits the employee to do whatever Orange wants. Orange's commitment is to... well, to do whatever THEY want. What I found amusing about the advert is that it has changed almost not at all from the one that caught my eye four or five months back. It conveys an image that's hard to recognise from experiencing the reality. "Advertising jobs that don't exist" has certainly happened, but I suspect by accident rather than by design. They change their minds/policy more often than their socks. The job probably DID exist when they advertised it, but reorganisation led to it being cut. What's NOT mentioned in the advert is SHIFT WORK. They're looking for noon to eight, and one weekend in three. They're also looking for people who toe the official line. The customer has a question, and you (as a Modaco regular) know the answer? That's irrelevant. If it ain't an "official Orange answer" as laid down by what's been revealed to 15X, then you do NOT know the answer. And THAT, believe me, can be a deeply frustrating experience.
Guest benny Posted February 20, 2003 Report Posted February 20, 2003 contact Claire Richards on 0870 2406353 Is she hot? :) Seriously though - I always feel sorry for call centre staff. I used to work for a large insurance company, doing the first and third line suport for the Bristol site, and some of those poor guys used to get really wound up when they were told exactly what to say and when to say it. B
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