Hudl 2 Charging/Battery issues

[Guest gith]

Hi,

 

Over the past few weeks (precise, I know) I've been having issues with the battery. When plugged in, the device charges. However, EXTREMELY slowly. When plugged in and using, the battery level actually goes down. The device was charged overnight (roughly 10pm to 9am) and the battery was at 6% when plugged in. After being taken off the charger it was at 83%. Now, at ten to one the battery level is 32%.

 

Any ideas? This appears to be a somewhat known issue.

 

For reference, I'm getting the "insufficient power to charge device" message, and using the original H2 power brick and an aftermarket 3 metre micro USB cable.

 

I still have all documentation/box, should I just return under warranty?

 

Cheers,

Matt.

[Guest pudpoh]

Hi Matt,

 

I hate to say it but the 3 metre micro usb cable is your likely culprit. The cable supplied with the Hudl2 is stupidly short for a really good reason, when you are trying to pull nearly 2amps down a usb cable it needs to be short to prevent voltage drop, a voltage drop will prevent your Hudl2 from charging properly because it's charge circuit will detect the voltage drop and reduce it's charge current therefore charging really slowly or in your case not fast enough to prevent the battery from draining.

 

While the Hudl2 does have some charging issues, these are 100% caused by the software. Returning your device will not cure the problem, wait for the next software update. If you plug it in and find it isn't charging properly after a few minutes, just reboot it, this has cured it every time for me.

 

While these software issues are annoying it isn't really that much effort to tell it to shut down when you put it on charge and then start it back up again while the charge cable is connected, this guarantees it charging properly every time.

Edited March 21, 2015 by pudpoh

[Guest gith]

Okey dokey. I did change the cable last night for a shorter one, though I couldn't find the original (I have got it - somewhere) and that was the cable I charged with.

 

The cable I used was 1m, and those problems still persisted. I don't actually need such a long cable any more; that 3m one was purchased for a very specific use case before I moved house. I still need longer that the original cable, would 1.8m be appropriate?

 

I'll test charging with the original cable and see if it makes any difference.

 

Thanks,

Matt.

 

Edit: Upon further inspection, the 3m USB is probably the issue. the connector goes in to the Hudl WAY too easily, leading me to believe the connector is broken. it also has a horrifying bend directly below the connector, that I'd never really notice. From purely feeling it it seems broken internally.

 

This appears to be a case of "panic not"

 

-Matt

Edited March 21, 2015 by gith

[Guest pudpoh]

Hope an alternative USB cable solves your charging problems for you.

[Guest gith]

It did, thanks. The original H2 cable works a charm.

 

In reference to my previous post, I still need longer than the supplied cable. Would a 1.8m cable do the job or is it best to stick with the 1m one that comes in the box?

 

-Matt

Edited March 21, 2015 by gith

[Guest r00tmydevices]

A few members recommended ProPorta charge only cable, available in 1m, 2m and 3m lengths. Middle one will probably suit you. Price varies but often available for £5 from Amazon (free delivery if your a Prime member, other on orders £10+)