Guest HoneyPanther Posted February 22, 2003 Report Posted February 22, 2003 :? Supremely bright concept + massive overhype + terrible product build + a woe full (to the max) customer support response + Zero product knowledge + Much confusion, misinformation, lack of Honesty & openess ----------------------------------------------------------------------- = Bad brand image Future customer resistance to Orange products Bottom line - Lost E's $ £ ======================================== SUCH A BRILL IN DEMAND IDEA. TRULY PATHETIC OUTCOME ORANGE!! DONT SUCK IN THE MARKET PLACE PULL YO SOCKS UP KIK BUTT (start at HOME) :evil:
Guest Firaas Posted February 22, 2003 Report Posted February 22, 2003 Heh. It's the first time Orange has been involved with such a high-tech phone aimed at such a wide userbase - of course they're gonna have problems! At least Orange have let us get on with what we've wanted without interrupting - they could've quite easily said that anyone applying the unlocking update, or using unlocked apps, for example, will void their warranty. They've made a bad start, but there's not much people staff below (frontline) can do, and they've been extremely helpful in trying to resolve problems to the best of their ability. The product itself is fine except for the Orange side of stuff, which I hope this GSM update will fix. My experience of the business customer service side of Support has been brilliant - the only places where I've experienced problems is with 156, which usually have been resolved quickly. I don't think the phone has been overhyped. Everyone's allowed to make mistakes, and I'm happy with the phone as long as it can do what they advertised - which it can. It's a brilliant product, and certainly the best phone I (or my mates :)) have ever used.
Guest meaks Posted February 22, 2003 Report Posted February 22, 2003 well said Firaas. The Spv is brillant - I dunno what you mean by Terrible product build. Admittedly the keypad is too small but the general feel of the phone is good. And at least they are bringing the SPVx out to correct some of these issues. Even if people who already got the SPV are left out in the dark a little it seems :?
Guest Monolithix [MVP] Posted February 22, 2003 Report Posted February 22, 2003 If the keypad had been any larger you would have probably evened up with something the size of the Sharp GX-1 brick :/ Overall i am perfectly happy with my phone, it whups the arse off any other mobiles out there (and low end PDA's). Once you have it set up and cofigured reight (as with any windows release) it runs sweet with little problems. I'm happy :)
Guest woof Posted February 22, 2003 Report Posted February 22, 2003 Im running my old O2 (genie) sim in it, and yes I dont get every single feature that the phone can do with orange, but it still works fine, Ive not had a single problem with it, and if there is a problem there is so much development that it wont take long to sort oout thanks to all the guys (and gals) who are part of this site. Ok, so the phone can hang some times, and you need to keep on top of your files and stuff, which you might think is a little extra work for just a mobile phone, but its not a mobile phone, is a mobile PC, and as with any PC you need to keep it nice and tidy to keep it ticking over smoothly and talk to it!!! If you only want a mobile then get a nokia 3210 and play snake 1 if you get bored!!! But the SPV had got to be the most worked on and never ending developed phone on the market, correct me if that wrong, and even if that is wrong its still one of the leading. I think for some thing that measures the size of a nat's arse (ok a little bigger) it works amazingly, and if word and any other office programs FINALLY get developed and finished and a sweet durable little keyboard then the thing will be bloody awsome. Im not sure weather you expect more than you thought from the SPV, but I think it does everything needed, if you want a even better mobile PC then get a PDA....for which you pay double if not treble the price of the SPV and they a bigger, the screen if more vulnrable and (although not experiancing one) are probably more expensive to fix. Conclusion, The SPV is a sound little toy, that does not completely dive your bank account in to the red, and performs well under nearly all operating conditions. Yes, it has its moments and problems, but the amount of development out there its soon sorted. I brought a Brand New SPV from Ebay (and it was completely brand new) with everything for under £150 (yes I know, that was a good deal :) ) that way Im not tied in to a contract, yet the Nokia one with the built in camera is still going to nearly £200 on ebay, and when I had one I thought it was shite (sorry about the swearing....but Im sure you will agree) it didnt do half the thing the SPV does, and the only decent thing about it was the quailty of the camera, for that i do give Nokia credit. Im more than happy with my SPV. I brought cause I really wanted one, but being at Uni didnt have the money, so when I managed to get it for £140 I snapped it up, cause I knew I could sell it for nearly £200 (£50 profit) but now I got it, I cant let go, Sod my bank account The only downside to the SPV, is some of the member of this site get very stressed out, especially to begneers, when there is no need, even if they repeat a question thats been answered a million times, so what, if your fed up of answering it, DONT ANSWER it again. simply, but leave the poor begineers alone, if they post in the wrong forum, Im sure the moderators will kindly move it, we are an SPV community and there is no point in the stress at begineers. ermmmmmm, add anything I may of missed, thanks for starting this thread, I was bored and was going to look for some free shareware games, might as well do that now, think I will start a new thread see if anyone can give me some decent shareware games. Rusty :twisted:
Guest xanadu Posted February 22, 2003 Report Posted February 22, 2003 HoneyPanther...looks like you got out of bed the wrong side or something, as not many people on here agree with you. Maybe you should have posted your comments in the Newbie section. I think the SPV has very good build quality. There are a few bugs that need fixing, and Mondays update should address these. As a phone the reception is good in Poor signal areas and I haven't dropped a single call yet. My old Nokia had more problems than the SPV. Nothing else out there comes close. I am very happy. :)
Guest awarner [MVP] Posted February 22, 2003 Report Posted February 22, 2003 Nice post woof :) There are not really any shareware games at the moment but If you look in the software section and folllow some of the links you will find quite a few demos but not shareware.
Guest woof Posted February 22, 2003 Report Posted February 22, 2003 Thanks Ash, have I redeemed my self after my unlawfully wrong doings earlier mate??? There are a few half decent games I got shareware (well ok, a bit less than half decent, but they keep the mid occupied) like, slurp!!!, Interstellar, and rebound
Guest awarner [MVP] Posted February 22, 2003 Report Posted February 22, 2003 Rebound comes free with the phone and the others are demos not shareware. A good place to look for software is handago.com
Guest benzo Posted February 22, 2003 Report Posted February 22, 2003 There are phone hardware issues that do not have anything to do with the software such as the really cheap coat of paint the flakes off after 2 months, the really cheap handsfree kit that comes with the phone, the fact that it is monophonic (yes I know, convert midi->wav; but this is not practical file size wise) and the seriously cheap and NASTY phone charger that drives me insane with its high pitched whistling that also mildly electrocuted me when I unplugged it (bloody thing discharged the remaining current into my hand). I am tentatively satisfied with the SPV (if it were not for its internet functionality, I would have returned the phone long ago). But I do understand the frustrations felt by many of the disgruntled SPV users. As far as Orange are concerned, I think they are out to make money. I know they do not give a to$$ about their customers, but at the same time, I do not give a to$$ about them. If I feel I've had enough of their crap service, I'll change networks. That's what you get in a free-market economy. My 2p worth.... Benzo
Guest Hax Posted February 22, 2003 Report Posted February 22, 2003 Have to say the the PSV does indeed kick serious butt in the mobile phone world. When I saw this phone, I liked the idea of a mobile phone woth PDA functionality and that was the main selling point for me - I really didn't think that I'd bother carrying both a mobile and PDA about with me, whereas my mobile DOES go everywhere. I know that Nokias (and I assume the other mobile manufacturers phones) will also sync with the PC and Outlook, but so far, the SPV does it the best (IMHO). As for the rest of the phone, the keypad is a little small, but not so much smaller than my "old" 8310's that I can't use it. The colour screen IS nice, allowing more text to be viewed in a MUCH nicer font when typing text messages and e-mails - oh yeah e-mails, that leads to Internet Explorer - how many other phones can view "proper" web pages??? Yes, there are a few software bugs, but then my 8310 used to crash on me too, and there was no chance for an update for that! Personally, I've not had problems with Orange customer service - you've got to remember that if you have a problem with the phone, it might be a new one. Also, remember that customer service only know what the developers tell them. Speaking as a software engineer, what normally happens is a problem is reported through customer service who will take as much information from the user as possible and then (hopefully) try and recreate the problem themselves to establish that what has been reported IS actually a bug. The next step if for a "management" decision to be made as to whether the bug is "worth" fixing, before passing the bug on to the software engineers working on the product who themselves will have to try and reproduce the bug themselves in order to gain a better understanding of the failure state. However, some of these bugs are VERY elusive - especially ones that happen very infrequently (such as crashes, etc...) meaning that the developer has to effectively waste long periods of time trying to get the phone to crash. Then when it does, they may be able to gain another small piece of information about the whole puzzle - if not, then they have to start the process again. Also, the information provided by users is not always the most helpful and can often lead developers in the wrong direction when looking for bugs. Once the bug has been identified, then the customer services team should be updated with potential workarounds or ways to try and avoid the problem. However, if there is no current fix, then this isn't always done and companies will often choose not to publicise the problems with their products if they are something that is not likely to be experienced by the majority of users of the product. Finally, if the bug does get fixed, it needs to be verified, and a full software test done on the whole system to ensure that nothing else has been broken during the fixing! Finally, it is released in the wild :) Anyway, that's enough whittering on from me.... Hax
Guest yatpeak Posted February 23, 2003 Report Posted February 23, 2003 HoneyPanther, please don't come on to these boards to complain about the SPV unless you want some help with something etc. We're happy to help you, but if you just want to complain, tell Orange/Microsoft, maybe they can fix it. But complaining here really gains you nothing and just wastes our time. Thanks, Wyatt
Guest jhew Posted February 23, 2003 Report Posted February 23, 2003 As far as hype's concerned, i cant remember seeing an advert for the SPV anywhere, be it TV, a magazine, or otherwise. There's reviews in mags of course, but that's about it. Personally I think O should give the SPV a plug on the telly.....it would make a nice change from that annoying blurry picture messaging ad that seems to be on every five mins. And dont even get me started on that girl on the bench moaning about pidgeons! :)
Guest spikex Posted February 23, 2003 Report Posted February 23, 2003 If the keypad had been any larger you would have probably evened up with something the size of the Sharp GX-1 brick :/ Overall i am perfectly happy with my phone, it whups the arse off any other mobiles out there (and low end PDA's). Once you have it set up and cofigured reight (as with any windows release) it runs sweet with little problems. I'm happy :) Well they wouldn't necessarily have to make the phone itself any larger. They could of removed the space-wasting SPV logo and moved the keys up and spread them apart a bit more. Just like they've done in the new SPV. Shouldn't of taken a genius to figure that one out, surely! It's not like it's some jerry hatrick business making a poor attempt at a phone either. It's Microsoft, Orange and HTC we're talking about here. Whilst HTC might be small-time players Microsoft and Orange have no excuse for the flaws in this phone.
Guest HelloDave Posted February 23, 2003 Report Posted February 23, 2003 i cant remember seeing an advert for the SPV anywhere, be it TV, a magazine, or otherwise I have seen one advert, in PC Plus I think it was, but that's it - certainly not on a "Vodafone Live - let's glorify WAP a bit" sort of hype scale!
Guest Monolithix [MVP] Posted February 23, 2003 Report Posted February 23, 2003 I also saw one (and the only) advert in Computing i think. Picture of a business man holding a mobile/PC/fax/diary/PDA/walkman etc all at once and a little "SPV now available exclusively to O" type bit of text at the bottom.
Guest HelloDave Posted February 23, 2003 Report Posted February 23, 2003 That's the one! Only one there was then I guess.
Guest Monolithix [MVP] Posted February 23, 2003 Report Posted February 23, 2003 Proove's it is aimed at business customers primarily then.
Guest Hax Posted February 23, 2003 Report Posted February 23, 2003 Proove's it is aimed at business customers primarily then. I'd say it proves that it's aimed more at the techie, computer literate types, like most of those using this forum I guess. They're not trying (initially) to gain the mass market, probably because they know it's such a new, never done before product, they need to guage how well it is received by the technically savvy amongst us before aiming it at the less knowledgable (PC/computer-wise that is). That way, they get people using all of the features to the max, and they're able to get better reports back about problems, improvements that could be made to make the phone both better and easier to use. Eventually, once they get it stable and easy enough to use, they will aim it at everyone from your dog Spot to great Aunty Ethel :) Hax
Guest Tachyon Posted February 23, 2003 Report Posted February 23, 2003 As someone who's owned a lot of phones over the years from an old Motorola MR201 housebrick upwards and quite a few PDAs including Psions and PocketPC models, I love the SPV. for starters, I always used to forget to take the PDA out, which meant it was effectively useless :) The phone on the other hand barely ever leaves my pocket. Yes, I'm a complete gadget boy as my girlfriend will tell anyone who listens, but I love it. For the size and price, the functionality is superb. As a dedicated PDA/handheld it's not as flexible as a PocketPC (yet), but as a phone it blows everything else I've tried clean out of the water - at least from a jaw-drop impressing people kind of way ;) I was in the pub last night with some friends I hadn't seen in a while, and when conversation dried up, I played a few videos on the SPV. Net result this morning is that three of the four are now signing up for contracts with Orange to get an SPV and have junked their nasty mono display Nokias as well as colour phones like Sony Ericssons and Samsungs. I didn't even tell them about the camera, either... ;-) ATB, Frank.
Guest Firaas Posted February 23, 2003 Report Posted February 23, 2003 I also saw one (and the only) advert in Computing i think. Picture of a business man holding a mobile/PC/fax/diary/PDA/walkman etc all at once and a little "SPV now available exclusively to O" type bit of text at the bottom. That was all over the place. Saw it in loads of broadsheet newspapers and magazines. Was quite clever as well.
Guest HoneyPanther Posted February 23, 2003 Report Posted February 23, 2003 :) :lol: It must be tru luv :lol: Wasn't putting big O up for public pillory. This is an SPV community site? Ya all so wobbly. Can't bear t hear a lit crit of y precious sets. Po U's. ITERATE - The SPV has SUPERB (repeat - superb) potential. Even some good;(sorry) GOOD points. But. O, MS, & HTC, were slack n sloppy. It should have been much BETTER. With a bit mo effort this set would have put Nokia an D rests butts in orbit. Around - Mars! Hey. Ya all B happy wi ya slop sets. :twisted: Great. I'm irritated cause D SPV clearly wasn't yet ready for release. :x Why should big O let all those Xmass E's$$££ pass them by when ya all will pay fo slop if de giv ya a bit of O candy with it a.k.a.-spv pack Xtras. Keep a coo-in n keep a payin. :twisted: Now, O get to doub D money as ya all gonna pay again fo D same set when it's finished which ya all thinks nu, caus it got a nu name ;) :lol: :D I got all my $$ back, with apology, & sent nu sets f.o.c. til D nu Smartphone 200..3? arrives Woof, I def agree. Activ.sync 3.6+spv=best MS-Outlook sync ever. Pity D cradle's so unreliable. Pity D sets so ****!!! :oops: If BMW delivered me a nu ka wi less than 4 wheels. De gonna hav to tak it bak n bring me another. :twisted: Peace :lol:
Guest Firaas Posted February 23, 2003 Report Posted February 23, 2003 That post was an arse to read. I agree with what you said, but the SPV still sends all handsets orbiting around Mars :)
Guest pipin Posted February 23, 2003 Report Posted February 23, 2003 :shock: me dinks dis guys head mon,s edd is alredy orrbbutting around mars mon :oops: ps. i should be shot for lowering my stanards and replying to such crap as. !! dis mon is on about !!! :oops: sorry this man is on about :)
Guest HelloDave Posted February 23, 2003 Report Posted February 23, 2003 Yeah mon, easy now; me so caynned off me faice right abooot now mah head is on anotha planet :shock: Seriously; does anyone understand all of HoneyPanther's post? I don't think Babel Fish has a "garbled b****cks to English" translation :wink:
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