Carphone warehouse are a wast of time

[Guest BAMN]

My phone has a white line across the screen wich wont go away. I phoned Orange and the told me to take it to carphonewarehouse for a replacement after giving me a falt code.

So i take it to carphonewarehouse to be told that they need to send it away for a few weeks and they will give me a trium mars in the mean time. :evil: This is even though i have the full insureance.

Now ive been told that i need to take it to c CPW service centre and they will look at it strait away but i only found this out by calling the insureance company direct.

Bunch of jokers!!!! :twisted:

[Guest Matt Whitfield]

Do you have CPWH insurance or Orange Care tho? I'm guessing the former may not be so good...

[Guest BAMN]

I have CPW insureance. I`m gonna have to phone a cancell it!

[Guest mouse_uk]

...Umm Bamn in the nicest way possible i'd suggest you read the terms and conditions of that Carphone Warehouse insurence policy in future. I don't think the Carphone Warehouse has a repair station in every highstreet branch now, be reasonable!

Carphone Warehouse has stuck to it's policy:

1] They've offered you a temporary phone (whether it's an SPV or not is irrelevant);

2] They're going to fix the fault (at their repair centre).

Now i'm in no way associated with the CPW but i do happen to think they offer superb service (from my experience).

[Guest jonbob]

Not as good as Orange care - gets you a replacement sent out right away.

If you've had the phone less than 28 days the carphone are obliged to give you a replacement whether you have their insurance or not. And they do it right away.

[Guest Richie M]

Yep, have to agree with Mouse.

CW's T&C are clear enough if you both to read them & (IMHO) is a better policy than the New Orange Care (with which because of the nature of the policy you are left without a phone until the next day).

[Guest BAMN]

its annoying when you are told by orange you would get a replacement with them. And CPW cant do so even after taking £27 or so a quarter. And even more annoying is the fact that i have been told by O that it will just end up been replaced anyway so why put me through all the inconvenience

[Guest BAMN]

ok heres an update. I went to a carphonewarehouse service centre just to be told that they still cant issue a replacement there. Orange are saying that i would have to take out emergancy care wich is £30 + £5 a month because the phone is already falty. So im gonna try the manufaturer so how there warranty works.