Guest vjmsm Posted February 24, 2003 Report Posted February 24, 2003 My SPV screen got smashed this morning on the way to work. I phoned up Orange to be told that ... 1. I don't have Orange Care (I was told this was included with a 200 talk plan when I bought the phone) 2. Their computer system is down so they can't help anyway. And they don't know when the computers will be back! So I'm sitting here thoroughly depressed at the moment :cry: James.
Guest TooMuch2AM Posted February 24, 2003 Report Posted February 24, 2003 DON'T PANIC! When their system is back up, simply take out Orange Care (some operators will let you take it out for an already broken phone, but don't count on it) Leave it a week then ring them and tell them it's just happened. Chances are they wont have taken any notes on you as the system is down. Also - OC is free with some tarrifs for the 1st 12 months...
Guest Richie M Posted February 24, 2003 Report Posted February 24, 2003 You do realise Orange read this forum!
Guest MARKUKCOUK Posted February 24, 2003 Report Posted February 24, 2003 and they will find out who he is how exactly?
Guest vjmsm Posted February 24, 2003 Report Posted February 24, 2003 Thanks for the suggestion, but this sounds like insurance fraud (which I'd rather steer clear of). I have just heard back from Orange Phone Warehouse ... they have agreed to pay the Emergency Care fee (£30) as it said on their website I was covered. James.
Guest TooMuch2AM Posted February 24, 2003 Report Posted February 24, 2003 Exactly - besides, lots of people have said how they were allowed to take out OC to cover an already damaged phone...
Guest DJHope Posted February 24, 2003 Report Posted February 24, 2003 aprently you have to pay 30 quid up front + commit to orange care for 1 yr and you can replace a damaged phone even if you dont have orange care. DJ Hope
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