Guest smartbren Posted February 24, 2003 Report Posted February 24, 2003 just recieved a letter yesterday from my bank saying that they were charging me £30 for an unpaid direct debit for £806!!!!!! i nearly had a heart attack, so i immediately rang ocs and was put through to a billing rep who after apologising for seeing the funny side of things, said that it had been happening a lot and went on to explain that it was to do with the system not recognising my £6 unlimited access package for gprs and said he`d ring back within the hour. luckily he was a man of his word(doesn`t happen often with ocs) and rang back to tell me that my bill had been adjusted by £760 lol, plus they are paying the £30 bank costs!!!! has this happened to anyone else out there(maybe it has but they may not be able to reply after suffering a massive heart attack like i nearly did) :shock:
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