Bloody Orange!!

[Guest Simon Desser]

Just tried to speak to someone re: Orange Care.

"For blah blah blah press 1"

"For blah blah blah press 2"

"Or stay on the line to speak to a representative"

(I chose to stay on the line......)

"Sorry, the number you entered in not recognised" (I didn't enter a number, I wanted a rep)

"For blah blah blah press 1"

"For blah blah blah press 2"

"Or stay on the line to speak to a representative"

"Sorry, the number you entered in not recognised"

"For blah blah blah press 1"

"For blah blah blah press 2"

"Or stay on the line to speak to a representative"

No way out but to hang up!! :x

THE FUTURE'S SHITE!!! THE FUTURE'S ORANGE :)

[Guest Jeeves]

well orange support is hardly considered the best in the business :roll:

its just a shame the glorious SPV is joined to them at the hip

hope u get through in the end :)

[Guest jaknife2000]

Hi ya,

Are you 100% about the loop ?

It normally goes throught the press 1 stuff, and you dont enter one, and it registers a time out, so it says wrong number and goes through the message again, BUT normally after it hits the time out twice it goes to a person rather than the constant looping.

Thats what it normally does, and did last time i called them.

[Guest Simon Desser]

Yeah, I've had this before (in other Orange departments) and it does what it says, transfers you to a representative. However, tonight, on the "Care" department it's just a constant loop! I did it 6 times before I got totally fed up :cry:

Never mind, I only really wanted someone to talk to now my battery is lasting longer after the update!!!!! :) ;) :lol:

[Guest jaknife2000]

Oh okay doke then.

hehe, i believe the speaking clock in China's got a sexy voice. hehe

[Guest Big Ron - No Longer a Mem]

The guy on the other end of the phone SHOULD get your details pop up on his (or her!) terminal and an on-screen message telling them NOT to greet you by name (data protection act - you may not be the owner, but have just picked the phone up in a pub!) and over the earpiece they'll hear "IVR Call". A significant proportion of the time, the call will have reached 156 because the customer screwed up and pressed the wrong button, and is now being offered choices that they don't understand. But 156 is supposed to be able to handle almost anything, from billing up - so they'll take the call.