Active Sync won't let me do a backup

[Guest]

Hi,

I want to unlock my SPV but when I go into the menu on Active sync, unlock/restore is greyed out and can't be selected? I have version 3.6 loaded?

It is mentioned on the many postings on how to unlock your phone so I am assuming that it works fine for everyone else???

I just get tired of reloading all of my software every time I try to unlock it. (Obviously the Orange backup saves my calendar and contacts etc.)

Thanks

Steve B

[Guest awarner [MVP]]

It's Backup/Restore not Unlock/Restore, this is an option that is not available for our phones with activsync. :)

The only thing activsync is used for is to open an explorer window

whilst doing the unlock process.

[Guest]

Hi,

I meant backup/restore (brain fade !)

Why then are the guys who are knowledgable enough to give us full lists of every step to take to unlock the phone, suggesting that we backup with active sync if it doesn't work?

Does this mean that I am following instructions on how to do something as complicated as unlocking the phone, from someone who doesn't even know that you can't use active sync backup?????

Steve B

[Guest Richie M]

Steve, some confusion, i've haven't seen a Unlock guide that says back-up vis Active Sync.

For a new Unlock guide look here http://www.modaco.com/viewtopic.php?t=4398

FYI you can "back-up" some things via Active Sync using Drag & Drop.

[Guest awarner [MVP]]

They are not suggesting you back up via activsync, what they are saying is to back at least the IPSM by using a spare storage card. This option is available in the diagnostic screen.

[Guest]

Sorry guys

but the instructions I have seen (Including the Picture one given by Ritchie M) do clearly state "You can make Orange Backup and you can use ActiveSync backup". (pasted from the picture guided version).

and "Update your phone through orange and do orange backup and acti sync backup." taken from the method 2 version on coolsmartphone.com (formerly born sloppy).

Ok so you cannot do a backup on active sync and these guys MIGHT be meaning using the explorer to copy files but it doesn't read that way to someoone who is struggling to get this done. I am very "computer literate" but I have struggled (as I am sure many of you are too) to get this done and I just get fed up of reinstalling all of my software every time.

I know that I have to keep trying to get the timing right so I will persevere and I WILL manage to do it, it is just that active sync backup would have saved such a lot of effort (I used to use it with my Motorola accompli and it worked great).

Thanks to everyone for trying to help, this is a great group of forums, long may it reign.

Steve B

[Guest awarner [MVP]]

I have posted the fact that this is not possible on the relevent post in main but the one on

coolsmartphone.com I cannot do anything about :)

As you can see both links do not originate from this site, they were only posted by a member trying to help.

unfortunatly errors do creep in but we try to correct them if we see them.

Cheers