Guest James Posted March 6, 2003 Report Posted March 6, 2003 A few days ago my phone started saying "Unable to place call" every time I try to access any service using GPRS it happens when I use IE, orange update or orange backup. As usual my problem has been passed to Orange technical and will probably be a week or two before I get an answer so I thought I would try here! 1. Can someone please post the data connection setting for me to check or tell me where i can find a list of these settings. 2. Has anyone else come across this problem? I have searched this site and found a few leads that i am following up......
Guest Paul [MVP] Posted March 6, 2003 Report Posted March 6, 2003 Is the big 'G' displayed? Sounds like GPRS has become disabled on your SIM.... P
Guest toadvox Posted March 6, 2003 Report Posted March 6, 2003 I was having this problem last week. Took them from Thursday till tuesday to fix. It was the network, not the phone. Orange seem to be having a few problems with the GPRS in certain areas. The Birmingham area had several transmitters totally down, and many others with GPRS disabled. Give Orange a call and ask if this is the case before you start going through all those settings!!
Guest James Posted March 6, 2003 Report Posted March 6, 2003 yes i have good GPRS coverage... it just stopped working??? Also I have checked with orange an my GPRS account is still active...
Guest toadvox Posted March 6, 2003 Report Posted March 6, 2003 Mine still showed the GPRS logo and indicated that I had coverage, but in fact the transmitters were not allowing the use of the service. It is exactly the same problem as I had. Ask Orange to clarify there arnt any transmitter problems in your area. They wouldnt admit to it the first time, but they do eventually!!!
Guest Bazz Posted March 6, 2003 Report Posted March 6, 2003 Probably cause they knew it would get you off the phone whether it was true or not. Oh cynical me...
Guest James Posted March 7, 2003 Report Posted March 7, 2003 just to let you know it has fixed itself over night with no word from orange.......good luck if you get this problem!
Guest toadvox Posted March 7, 2003 Report Posted March 7, 2003 Fixed itself over night eh........ Funny that. They must have fixed the transmitters!!
Guest Tyrant_worm Posted March 13, 2003 Report Posted March 13, 2003 If you can make voice calls in a given area then there are no 'transmitters down'. Packet switched and circuit switched calls share transceivers under GSM2+. Generally though, voice would be given capacity precedence in a network, it is possible that available channels to support GPRS would be fewer at busy times or if more people are trying to access fewer transceivers(in the case of transceiver faults). Can only speak generally but this is the case on many GSM networks. Don't think this is the cause of this problem though, It seems that at times your GPRS connection 'freezes' on the network side(friends with different phones have had same problem). I would suggest that, if after checking all settings are correct and you have used GPRS previously, you are seeing this error I would report it as more examples should help. If you know exactly where you are this should also help. A few people here are suggesting that it occurs after going abroad or after SIM updates, suggest mentioning this sort of thing as well. Welcome to the wonderful world of Mobile Comms :) .
Guest James Posted March 13, 2003 Report Posted March 13, 2003 i have since heard that it has somthing to do with the GPRS being stuck in 'static mode'. this means it is locked to one local group of transmitters, if you stray outside of this local group then the GPRS will not work... hummmm?? a kind of roaming in the uk. only orange technical can switch it back from static to roaming... seems strange....but what do we know?
Guest pierre Posted June 26, 2003 Report Posted June 26, 2003 I'm having a similar problem with my new SPVE100 bought 1 week ago. It gets stuck to "Dialling..." mode for a long time, and fianlly the message "unable to place a data call" appears. (I have GPRS' signal, and the small "G" appears when I attempt to connect. Calls are made normally, and my colleaugue's SPVE100 works wonderfully!) When I reboot it, it'll work for a short while (opening a site, 1 or 2 links), then again the same thing, it gets stuck till i reboot again and again. What headache! Anyone had this, or have a clue? BTW, I'm based in Switzerland
Guest Posted June 26, 2003 Report Posted June 26, 2003 If you can make voice calls in a given area then there are no 'transmitters down'. Not necessarily true. If in a certain area a few cells were down local cells would attempt to cover the gap, which would mean more subscribers per cell, and less capacity per subscriber. It’s still possible to place a call, but the service would be less reliable and you would be less likely to be able to place a call first time. So just because you can make a voice call doesn’t mean that all local cells are operating at full capacity. A lot of the time this is the reason for a drop in the quality of the service, either cells are damaged or have been taken down for maintenance. Additionally voice is indeed given priority over data, and if capacity drops for a cell (due to local cell faults or a sudden increase in demand) voice calls can be connected while data calls are less likely to (or would be subject to delays and unreliable connections). Having said all that there are so many things that can go wrong with the SPV > GPRS > Orange equation that it could almost be anything!
Guest drblow Posted June 26, 2003 Report Posted June 26, 2003 i have since heard that it has somthing to do with the GPRS being stuck in 'static mode'. this means it is locked to one local group of transmitters, if you stray outside of this local group then the GPRS will not work... hummmm?? a kind of roaming in the uk. only orange technical can switch it back from static to roaming... seems strange....but what do we know? Na m8 - that must be arse! I live in Edinburgh, & when I travel back home to Belfast, I always get a much better gprs connection once outside the Edinburgh area. The whole gprs thing is just a farce, I think. I think my personal record for pages accessed before being disconnected (or whatever) is 8 pages!! That sucks bigtime!! :evil:
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