DEAD SPV?

[Guest Xavier]

Ok, so I've just undocked my SPV tonight to go get some kip and I find it's hard locked with the progress counter filled in the center doing nothing... so I try to turn the phone off, no joy... disconnect the battery, and turn it back on.

The phone boots and goes to the sunset screen and just sits there indefinately...

I've tried disconnecting the battery, removing the SD and SIM - no joy - can anyone suggest anything before I frisbee the handset back at orange?

[Guest xanadu]

Try a hard reset.

This has been mentioned in another post.

Also seems to improve battery life.

[Guest Fulkrum]

Never hard reset a SPV unless you know what you are doing.

If you want help ring 07973 100156 from a landline and data support will put you through to an engineer who can assist. We have to get written permission, (e-mail) to hard reset a SPV from Orange. Otherwise the warranty is invalid.

[Guest bobfleming25]

What with Written permission to reset, Digital certificates to install, you'd think that Orange were planning to take over the world with this device. I'm sure there are less precautions in place at some of the worlds nuclear power stations

[Guest Mark]

Why would doing a hard reset invalidate the warranty? I have not been told this.

[Guest Fulkrum]

I did say unless you know what you are doing.

If you dont and you chuff the os it will stand out like a sore thumb. It is regarded as deliberate damage and therefore will not be covered under warranty.

[Guest pd.ryder]

Never hard reset a SPV unless you know what you are doing.

If you want help ring 07973 100156 from a landline and data support will put you through to an engineer who can assist. We have to get written permission, (e-mail) to hard reset a SPV from Orange. Otherwise the warranty is invalid.

What a pile of absolute tosh! Hard reset is a safe procedure and having been posting on this site for eons have NEVER heard of anyone causing untold damage whilst performing this mystical black art.

I guess you work for a retailer or maybe even Orange themselves? Maybe not, as you've obviously never spent days on the phone to "Tech Support" because they will NEVER 'put you through' to an engineer. They may 'escalate' the call for you - but that can take 10 days for someone to call you back and then you'll need to explain the problem from scratch.... blah, blah, blah....

Just hard reset the device :)