Official: SPV has Answer Phone Problem!!

[Guest mcfc2134]

Had a problem over the last couple of days with the answerphone spool being shown on my homescreen, despite me not having an answerphone message.

I phoned orange this morning regarding this and they said that "this was a recognised problem that all SPV users are currently experiencing and the only remedy is to update the phone using the UK update on orange.co.uk. Alternativly I can do a hard reset!"

My SPV also tells me that I have an e-mail, which I don't, and now its getting quite annoying. Orange tell me there is no fix at the moment, and I just have to deal with it.

Anyone else having this problem or spoke to Orange about this?

Cheers, Tim

[Guest Emad]

I had the answerphone thing, even after the UK Update - get rid of it by leaving yourelf a message then listening to it in full. Get some money back from Orange by complaining if you want (after all, you are wasting your money calling).

As for e-mail, try clearing out everything, may work..

[Guest midnight]

its an old bug, been mentioned in numerous threads, dont worry, you are not alone

[Guest mcfc2134]

The icon remains......................... (Cheers for the tip tho)

[Guest hex]

I just posted a message in "help and advice" about backing up the cemail.vol. I read about this somewhere on the forum. If you rename cemail.vol in the IPSM folder on your phone (you can use activesync) and then reboot the phone, it will create a new empty cemail.vol file. This reset everything back to 0!

I also found that, using DAT's file explorer program, you can rename them back to cemail.vol to restore your old messages if necessary ;) This is not possible using activesync.

[Guest Coolboy1982]

I just posted a message in "help and advice" about backing up the cemail.vol. I read about this somewhere on the forum. If you rename cemail.vol in the IPSM folder on your phone (you can use activesync) and then reboot the phone, it will create a new empty cemail.vol file. This reset everything back to 0!

I also found that, using DAT's file explorer program, you can rename them back to cemail.vol to restore your old messages if necessary  ;)  This is not possible using activesync.

No need to quote your own message again in another thread mate!

This makes it tyring for Moderators and frequent visitors, who read nearly

all threads, as they read the same thing twice!

Please don't cross-post!

;-)

[Guest SirGaz]

Can say I've had this before but I know other members have reported the answerphone problem with other phones, so it may not just be a SPV issue. The trick is to listen to the message fully, then delete it and stay on the phone until the icon disappears (5 seconds or so). Then hang up

[Guest mcfc2134]

Tried and it failed.

[Guest Monolithix [MVP]]

Also phone up Orange and tell them the answer machine icon won't go, then ask for them to reset it for you. Make sure you don't mention you have an SPV or they may try and fob you off with the "SPV has a problem" line.

If that doesnt fix it the leaving and listening to a message from yourself trick again, and it should remove it.

[Guest mantrac]

I have had 5 different people from Orange trying to reset it for me (numerous times each), I have rebooted the phone and I have also called, left myself a message and then erased it...

The answerphone icon won't go away this time!

This is a different problem to the occasional "voicemail getting stuck" problem.

As far as I can see, there's nothing the user can do on their side to fix it unless they do a hard reset which I'm not prepared to do....

Oh, and feel free to ask for a refund from Orange for every phonecall you make to your voicemail that's not valid.

[Guest SirGaz]

Tried a bit of tip-ex on the screen?

[Guest SFMH3]

Hmmm... I had this as well after auto de-cert, seems to have cleared itself, don't know why but I'm having to turn the phone on and off more often because after showing somebody Doom the thing goes like a snail through treacle...

[Guest Big Ron - No Longer a Mem]

I phoned orange this morning regarding this and they said that "this was a recognised problem that all SPV users are currently experiencing and the only remedy is to update the phone using the UK update on orange.co.uk. Alternativly I can do a hard reset!"

Wow! As recently as February 2003, telling customers HOW to do a "hard reset" was a sackable offence at Orange 156 (not that they knew how to do it, anyway!) Looks like you spoke to a real techie who visits this site - probably male. I'm advised that of the replacement 156 techies, the men brought techie abilities with them (aquired before they joined Orange) and the women didn't. Ergo, the women tend to "know" what's on the screen in front of them, but don't necessarily understand what they're reading aloud to you.

[Guest MoRFLeZ]

....Looks like you spoke to a real techie who visits this site - probably male. I'm advised ....

I'm tempted to roll my eyes... I'll just snort-laff at you instead!

[Guest Big Ron - No Longer a Mem]

I'm tempted to roll my eyes... I'll just snort-laff at you instead!

Too bad that your quote left out the explanation of WHY I thought it was "probably a male". You, maybe talk to random tech support people on a "sometimes" basis. I used to spend 8 hours a day as ONE of them. And one - who happens to be female - advised me a couple of days back, that with the new intake of tech support staff the male/female split was even wider. Orange's "Training" is carried out by people without noticable techie abilities or knowlege - their job is merely to present pre-packed information, not understand it. If anyone displays genuinely techie ability, it's because they had it BEFORE they started working there. Note that a straw poll I carried out while working for Orange Tech Support concluded that an Orange techie is 80% LESS likely to own a PC and have an internet connection at home than a member of the public selected at random. Most of those who DID have a PC at home were either male... or explained "it's my husband's/boyfriend's"

[Guest rocknsock2k]

interesting. so basically orange hire people on the cheap for their call centers

[Guest rocknsock2k]

ooopsy no offense meant mate although u did say used to work there so i pressume u dont anymore:)

[Guest]

here's an idea to get rid of the icon. had the same problem on another phone. call your own number and leave a message on the answer phone. when ur spv tells u u've got a message, listen to it fully then delete it. with any luck the icon should then dissappear. it worked on my old nokia so it might work for this, just an idea.

[Guest rocknsock2k]

that does work with the spv but he seems to have a more indepth problem

if u have insurance n its really annoying u then just get a new spv

[Guest Big Ron - No Longer a Mem]

interesting. so basically orange hire people on the cheap for their call centers

Not exactly "on the cheap" - their Bristol "156" callcentre is within a few hundred yards of others - notably an RAC call centre (and I seem to remember that Cornhill Insurance is nearby too) They all pay around the same - £12k-ish. For that money, you can't hire real techies. But, the vast majority of Orange's customers just want to use an ordinary mobile phone to TALK to people. People who want to use their Nokia as a modem to let them keep track of their share portfolio by connecting it to their Ipac (while canoeing up the Amazon) are in a distinct and tiny minority. So, they have a rather "one size fits all" attitude; the vast majority of calls are simple to deal with, so all you need are clerks capable of handling simpe queries. IMHO, when they launched the SPV (and not just the SPV - clearly it's just the start of a new trend) the nature of the calls from SPV owners was going to be different. The needed to pick the most promising members of their tech support team - whose abilities were clearly going to waste, and offer them a couple of thou' extra to form a new "elite" team (giving real help, rather than just reading from a script) The idea was kicked around... and discarded. Supervisors (who got their jobs mainly by having been their longest and "making the least waves") weren't keen to see newcomers getting paid as much as (or more) than they were. I gain the impression that a brief but bitter civil war was fought over the issue - at a time when they were cutting back on staff. The more senior staff who were pro the change all seem to have left.... My probationary period ended - and I was told that my services were no longer required (although I'm told that I'm still referred to, to mean "a guy who really knew his stuff") Orange has a major problem keeping staff - and sadly it's the REAL techies from each new intake who tend to quit first. Not helped by Orange's sad habit of continually moving goalposts, and rarely remembering to tell anyone that what they thought they'd been promised was no longer even on the agenda.

[Guest rocknsock2k]

oh i c, seems like its in a sad n sorry state then:( lucky we have modaco to help everyone