keypad locked and password forgotten help!!

[Guest bit slow]

please can somebody throw some light on this..

i've entered what i believed to be a simple password.

however i seem to be even simpler, as i have forgotten it.

i am now unable to use the phone or even switch it off. even orange could not help me ? but they suggested coming to various chat pages to look for help.

can any one shed some light on this problem as i'm a little frustrated at the moment.

many thanks in advance

bit slow! :?

[Guest Will]

is an activesync partnership set up?

Will

[Guest awarner [MVP]]

If the phone is locked via security settings the only option may be to perform a hard reset :)

[Guest bit slow]

hi if you mean is the 'activesync' set up on the home comp, then yes.

also what is a 'hard reset' and how do i do this if last resort,as only had the thing five minutes, so there is no real info on there yet.

thanks in advance!!

bit slow

[Guest Will]

if you can still sync it with the pc, i can fix it for you..

PM me

Will

[Guest Gorskar]

The hard reset is done by turning the phone off and then when turning on hold down the record button and power button at the same time.

You should see a message "press action key for 2 seconds to enter diagnostics" or something like that.

Quickly press and hold the action button (middle joypad) until you see the menu.

If you see the 3-colour canary screen you have been too slow, so try again.

(Some people recommend holding down the action button at the same time as the record and power buttons when powering up, releaseing the power + record buttons, then very quickly releasing the action button and pressing (+ holding) it again.)

Once you see a menu you need to select option 8 (erase IPSM)

Once this is complete (a message "PASSED" will show) you should exit the bootloader by pressing left twice on the joypad.

Reset the phone, and all will be back to factory settings. It will take longer to load this first time, as it is rebuilding the IPSM from the ROM, but after that all will be well again.

[Guest bit slow]

most appreciated people..

i will try to tackle this tomorrow.

so will let you know what the situaion is.

much thanks for your advice.

bit slow!!! :?

[Guest awarner [MVP]]

what is a 'hard reset'

Sorry did not notice you had just joined, so welcome to the site :)

Ok a hard reset is a process that returns your phone into the

"Out of the box" state, so all your settings and any apps you may

have installed will be erased and the phone will return to it's original

settings.

Also Will suggested you pm him, pm means private message, to send a pm just click on a users name.

[Guest bit slow]

many thanks to all but with a mjor miracle i managed to sort out the code afer all!!

non the less cheers to all who replied to my sos......

no doubt i will be back with other questions at some stage!!

andy