I'VE GOT A BIG PROBLEM!!!

[Guest nobznss]

I just got a new SPV, and when I put in the SIM card it simply says "network denied, searching." What does that mean? Is my phone locked? Hope someone can help. :wink: Thanks!

[Guest nobznss]

Oh, I should probably add that I am in the US and am on the T-Mobile network.

[Guest awarner [MVP]]

OK you say new, is it new from Orange or did you get it from other sources?

:oops: just seen you are in the US so chances are you did not get it from Orange.

[Guest nobznss]

No, I got it from other sources. Someone in the UK just sent it to me.

[Guest awarner [MVP]]

DOH!!! you added that as I was posting :roll:

OK so it the phone is more than likely SIM locked.

Have a look in the Articles section and there is a topic all about SIM unlocking

the phone.

EDIT Here's the link for you :)

Any problems just shout.

[Guest Monolithix [MVP]]

Check you have the correct band selected too.

Programs > Settings > Telephony > Band selection

[Guest nobznss]

Okay, I did everything I was told, but when I restarted the phone, I didn't get a screen that asked me to enter the unlocking code. What should I do?

[Guest Monolithix [MVP]]

Tried the band selection?

[Guest nobznss]

Sure did, and it was selected correctly.

[Guest Monolithix [MVP]]

Tried the SIM in another handset?

[Guest nobznss]

Yup, and works great in my Nokia 3650.

[Guest Monolithix [MVP]]

Err....

When i put another networks SIM in my phone it poped up the PIN1 screen then the unlock code screen...your's just goes straight to the homescreen saying network denied?

[Guest nobznss]

It sure does. After getting the code, should I turn off the phone, or just take off the battery and put in the SIM? When I did it, I did the latter. I just took off the battery rather than powering down the phone. Could that have done something?

[Guest awarner [MVP]]

Just going through old posts and there is a possibility that you may have

been ripped off, and have a stolen phone that has been blocked :)

But from past posts that should not affect you in the US unless the network providers

are talking on a larger scale now?

Let's just hope it's a SIM unlock problem you have :?

[Guest nobznss]

Let's definately not hope for that. :cry: I just tried it all over again, and I'm having the same problem. I get an unlocking code, but have nowhere to enter it in. It just goes to "network denied, searching." Is there not any manual way to do it?

[Guest nobznss]

Does the Orange SIM card need to be in when unlocking it?

[Guest awarner [MVP]]

I thought it did, but as I have never needed to SIM unlock I cannot be certain.

But other members who I presume have unlocked say that the Orange SIM is not needed.

Sorry but that's all I know at the moment :)

Have you gone through the unlock topic in articles? there may be something that we have

missed there.

[Guest nobznss]

Would it matter whether any of the updates were installed?

[Guest nobznss]

I just attempted a hard reset. When the phone comes back up it says the exact same thing. Shouldn't I be getting a different message? Hmmm...

[Guest nobznss]

OH MY GOSH!!!! I finally figured it out!! Aparently it was the band selection. I'm not sure why, but here in the states (maybe in other areas) in order to work, the phone must be set on PCS. I wouldn't assume that considering T-mobile is a GSM network. But maybe I'm wrong. At any rate thank you SO much for all your help!!!

[Guest awarner [MVP]]

Glad is was an easy(ish) problem in the end :)

have fun

[Guest Monolithix [MVP]]

Check you have the correct band selected too.

Programs > Settings > Telephony > Band selection

:)