Guest ryanwoodward Posted May 19, 2003 Report Posted May 19, 2003 I cannot install the activesync 3.6 software that came with my orange smart phone. Once you install the software it looks like it is extracting file but then nothing happens. I have also downloaded the software direct from microsofts site and the same thing happens. Anybody got any ideas why the software is not installing, I am running xp home version ??
Guest Monolithix [MVP] Posted May 19, 2003 Report Posted May 19, 2003 Tried rebooting your PC, redownloading the latest version and then trying to reinstall? Also make sure all other programs on your PC are closed and the phone is not plugged into the cradle...
Guest ryanwoodward Posted May 19, 2003 Report Posted May 19, 2003 I have tried that, although I have not tried rebooting into "safe mode" and installing, will give that a try tonight, does anybody know how to boot into safe mode on xp ?
Guest ryanwoodward Posted May 19, 2003 Report Posted May 19, 2003 also, should the cradle be plugged in , but without the phone attached to it. The instuctions say don't plug in the cradle until the software is installed.. But maybe the software is looking for the cradle ??
Guest Monolithix [MVP] Posted May 19, 2003 Report Posted May 19, 2003 All the cradle is is a USB extension lead, no hardware as such. As long as the phone is not attached it should be fine... As for safe mode. Hit F8 a fwe times just before the WinXP bootscreen is displayed, then select Safemode from the list.
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