MMS sends but doesn't receive

[Guest spanish]

My Spv sends mms without any problem, but doesn't receive. I suspect I have a wrong setting somewhere as it received when I was with a different network, but settings for my new network I have had to partly guess as no one knows anything about the Spv in Australia. Is there something about the way spv receives mms that is different from how it sends (eg how does the phone know how to change its GPRS access point from "normal internet" to mms when an mms is coming in?)? Any suggestions would be appreciated.

[Guest martin]

What network are you with and what settings have you created for MMS ?

[Guest spanish]

Network: Telstra

Telstra.GPRS APN: telstra.internet

everything else blank

Telstra.MMS APN: Telstra.mms.mnc001.mcc505.gprs

everything else blank

No proxy connections

MMS settings:

Telstra.MMS

IP: 10.1.1.155

Port: 9201

mmsc: http://mmsc.telstra.com:8002

[Guest martin]

I think your settings should be something like this. :)

Create proxy connection

Description: Telstra WAP proxy

Connects from: The Internet

Connects to: WAP network

Proxy (name:port): 10.1.1.150

Type: WAP

Username: blank

Password: blank

Create GPRS connection. (HTML/WML pages using HTTP )

Description: Telstra GPRS

Connects to: The Internet

Access point: telstra.internet

User name: (blank)

Password: (blank)

Primary DNS: 139.130.4.4

Secondary DNS: 203.50.170.2

IP address: (blank)

Create GPRS connection. (WML pages using WSP)

Description: Telstra WAP

Connects to: The Internet

Access point: telstra.wap.mnc001.mcc505.gprs

User name: (blank)

Password: (blank)

Primary DNS: 0.0.0.0

Secondary DNS: 0.0.0.0

IP address: (blank)

Create Dial Up Connection

Connects to: The Internet

Country code: 61

Dialling code: 418

Phone number: 707649

Username:

Password:

Domain: (blank)

In data connections

Internet Connection: Telstra GPRS

WAP connection: Telstra WAP

In Internet Explorer, goto connections and tick 'Automatically detect settings'

Telstra WAP homesite is wsp://wap.telstra.com/wap

Note: If you bought the Orange SPV then you will have 'connects to :Orange MMS' where on the tanager it is 'connects to: MMS connection'.

MMS setup

Settings-Data Connections - Edit GPRS connections

Description : Telstra MMS

Connects to : Orange MMS

Access point: telstra.wap.mnc001.mcc505.gprs

Settings - Accessories - MMS setup

First field: Telstra MMS

IP: 10.1.1.155

Port: 9201 (or try port 9203)

Mmsc Address: http://mmsc.telstra.com:8002

Let us know if any changes need to be made and I'll post this in the repository. Hopefully MMS will work in download.

Also, You may want to create a setup for those secure HTTP pages.

Create another proxy connection

Description: Secure HTTP

Connects from: The Internet

Connects to: Secure WAP network

Proxy (name:port): 0.0.0.0

Type: HTTP

Username:

Password:

In data connections make 'Secure WAP connection: Telsta GPRS' .

Gooday :(

[Guest spanish]

Hi Martin. Thank you. I think most of your settings are probably correct, but as a whole they seem to have disabled all mms and gprs. I'm going to go back and change one at a time tomorrow, had a long work day today and am possibly making mistakes. Will post as soon as I have specifics.

[Guest martin]

I think most of your settings are probably correct, but as a whole they seem to have disabled all mms and gprs. I'm going to go back and change one at a time tomorrow, had a long work day today and am possibly making mistakes.

:? strange

The actual format is OK as its been used many times before.

It's the data that may be questionable as I did get the IP addreses and other info from various locations on the net so it may not be 100% correct. I would have probably tried and set DNS to 0's for and see if that helps - really the internet connection part should not have changed from your previous settings so you should have still been able to connect to HTTP sites. The only difference should be the WAP connection and MMS.

What did you have to change to revert to the old settings?

[Guest spanish]

Hi Martin, back again.

Firstly, can I just say that your access to information is amazing. I can't find any of this information on Telstra's enormous, but extremely unhelpful web address. Likewise, their customer service reps on the phone know little.

I was tired last and accidently entered a code into the gateway address of the GPRS connection where it shouldn't have gone. I deleted this and internet and email came back straight away. As you posted, the Primary & secondary DNS addresses seem to be superfluous, things work the same with or without them.

The dial up connection is probably just for if you have a Telstra dial-up account. I'm with another dial-up ISP and this function works fine on the phone with other dial-up account, no probs.

Telstra give their WAP homesite as http://wap.telstra.com/wap rather than wsp://wap.telstra.com/wap, I don't know if this is important as I don't use WAP.

In respect to the mms, there is one of your instructions I am unable to complete. In the first field on the "Accessories: mms setup" page, I can't access Orange MMS, I seem to remember deleting this when I was trying to set up mms. I didn't know it was important, and thought it was a probable source of confusion in Australia, where the phone doesn't access Orange at all.

The only mms entry I can scroll to in this field is Telstra MMS. In Data Connections however Orange MMS still exists on the scroll bar and I have connected Telstra MMS to Orange MMS there without any success. Have I completely screwed up by taking out Orange MMS from the Accessories page or is there a way to reinstate it? I presume I could add a new GPRS connection, but what settings to use?

Needless to say, I am still not getting mms downloads, although sending is still fine.

Thank you very much for your kind help so far, I hope I'm not at the end of the road.

[Guest martin]

Hello Spanish.

In respect to the mms, there is one of your instructions I am unable to complete. In the first field on the "Accessories: mms setup" page, I can't access Orange MMS

Oops, my mistake :oops: - it should have said Telstra MMS. The only other change I've made is to add http:// to mmsc.telstra.com:8002 to ensure that it is addressing correctly.

In the GPRS connection Telstra MMS, this still points to Orange MMS as I believe this is where the MMS software lies.

Telstra give their WAP homesite as http://wap.telstra.com/wap rather than wsp://wap.telstra.com/wap, I don't know if this is important as I don't use WAP.

You'll notice in GPRS that you have two access points.

APN telstra.internet for HTTP access to HTML & WML pages and it will also be used for email & messenger. APN telstra.wap.mnc001.mcc505.gprs for WSP (Wireless Session Protocol) access to WML pages.

MMS is a WAP service and you will notice that both WAP and MMS use the same APN in this particular setup.

The SPV seems to encourage (sometimes annoyingly) the use of wsp addressing for wap sites as it is a more efficient means of transferring data. I can connect to wsp://wap.telstra.com/ OK. There is a program called WebWapSelect which I believe gives control back to the user and makes accessing HTTP WAP addresses easier.

In short, this is how I would try and setup the SPV. (forgetting network specific naming)

Create WAP proxy.

Create GPRS connections for GPRS, WAP, MMS

Make data connections, Internet=GPRS, WAP=WAP

Add MMS data in MMS Setup

Int.Explorer - de-tick 'auto' and make Select network=The Internet.

Successfully access an http:// site and use properties to confirm protocol

Int.Explorer- de-tick 'auto' and make Select network=WAP Network

Successfully access a wsp:// site and use properties to comfirm protocol

Int.Explorer - tick 'auto detect settings' to allow either protocol to be used.

Attempt to send an MMS to yourself and to an E-mail address.

Hope this helps a bit.

Let us know if you get it to work OK. :)

martin 8)

[Guest spanish]

Thanks Martin.

These instructions were all correct.

There is a problem somewhere though, maybe with the way Telstra relates to my SPV (any SPV?).

I continued getting no inbound MMS - always the same, I get a notification that I have an MMS available to view at the Telstra website. Telstra must have a way of checking that phones have or haven't got mms capabilities.

Then I borrowed a friend's SIM card, tried again. What do you know? This time the inbox registered a message from my number. I clicked on it and got a sideways scrolling message that a download was in progress. This lasted for a while, then a red message appeared that the download failed. I tried again, same thing happened. Again, and this time, assuming that it would again fail, I did something else and came back to it later to find that the message had been received successfully. I tried a few more times, got one more message through successfully, half a dozen failed. Went back to my SIM card, no luck at all.

Presuming that at least part of the problem was that I had a faulty SIM card I went to Telstra, told them it was faulty and got another one.

I've since got a couple of "tried to download but couldn't"s, 1 successful inward MMS, and lots of SMS's telling me (in effect) that I don't have an MMS capable handset, and can view my message on the web.

So all up: 3 successful downloads, about 12 "tried but couldn't" and 40 or so "no mms communication at all". Throughout all of this MMS sending has been faultless.

This tells me that the settings are correct but there is a communication problem with Telstra, would this be right?

Everything else works fine...WAP, http, email, MSN Messenger.

So I think I'll have to give up on MMs. Not that I'd get a huge amount of them, but I don't like machinery to get the better of me!

Thanks very much for your help.

[Guest martin]

Great stuff :) (quick take a backup)

MMS data download requires a clear connection and it is possible to have downlink bit errors occuring while the uplink is error free. I take it that when you DID successfully receive the message, its format and content were correct. I would test the MMS download in various places and especially where GPRS connection and download times are quick.

There are have been known problems with inter network MMS handling and I am not sure if this is involves any complatibility issues or whether its just down to agreements being made.

I would perservere with MMS to ensure this its not a reflection of the networks quality of service. Errors can be contained in voice traffic without to much affect (poor speech quality) but data is always going to be less tolerant. For example you can't have a single error in a downloaded EXE program or it may not won't work at all.

I'm glad the reset of its working OK though :(

[Guest martin]

Almost forgot..

There's another setting you might want.

Create another proxy connection

Description: Secure HTTP

Connects from: The Internet

Connects to: Secure WAP network

Proxy (name:port): 0.0.0.0

Type: HTTP

Username:

Password:

In data connections make 'Secure WAP connection: Telstra GPRS' .

I think you should then be able to book stuff online ?

I have accessed secure HTTP sites OK but I've never tried to pay for anything.

[Guest Tyrant_worm]

If Telstra have setup MMS like most then what you are experiencing is known as "legacy experience". When MMS is added to your account an entry of your MSISDN has to be made on the MMSC.

This enables the network to know whether to send legacy "pick me up at Telstra's web site" or deliver a WAP push message for MMS retrieval, it sounds like your missing that entry on the MMSC(only MMS APN on your subscription required to send). :lol:

[Guest spanish]

Hi again.

Tried the secure connection, no-go but it revealed other idiosyncracies between the SPV and Telstra, or maybe just a problem my SPV has.

First I tested MMS reception in different areas, with SPV and also a Nokia 7650. The 7650 had no problems in 3 locations I tried, the SPV didn't work in any of them.

To test the secure proxy on a secure site I went to my bank's mobile site, which is via the telstra homepage. When I hit on the Westpac link the phone tries but cannot connect to it. I checked it with the 7650, and it was a working link. However the 7650 accesses telstra through http://wap.telstra.com/wap, not wsp://wap.telstra.com/wap. When I try this address on the SPV, it can't access it. I don't know why not. It also cannot access the bookmark sites that Orange Denmark put on the IE homepage, which are straightforward http addresses, but can access the Smartphone and MSN etc bookmarks. Perhaps it's somehow blocked for certain things. It's not the security aspect of the Westpac site that's the problem ,either. If I turn the security off on the 7650 and go to the westpac link, it directs me to a new page that asks me to turn security on. So, this is not a real test of the secure proxy, because my SPV gets stymied before security is needed.

And about the "legacy" comment, I rang Telstra, and they claim that this is not something they do manually, and they can't check it on my account or anyone's. I don't put a lot of faith in this answer, however it takes 20 minutes to get on to them and I didn't feel like starting again with someone who was (possibly) smarter. Also, I did get a download one single time on my own account, would this have happened if my mmsc was blocked?