internet/email connection problems.Please help!

[Guest asimps11]

Hi all,

I am new to the site and have a little problem connecting to the internet and sending and recieving email with my spv.

My SPV is contract free,i use a pay as you go sim card and I have an ntl broadband internet connection for my pc.Unfortuneately I cant get the dial up configurations like the country code,phone number etc. from ntl to connect my phone.Its not how they work they use a ntl cable modem.Ive been on the phone to orange and ntl and getting no where fast.

If anyone has had similiar problems or can help,please do so

Thanks

Alan

[Guest Monolithix [MVP]]

What are you trying to do with the phone?

To get on the internet on your phone you use Orange GPRS. For e-mail you again use Orange GPRS, but connect through NTL's mailservers. If you are trying to use passthrough connection for your phones connection while in the cradle see www.coolsmartphone.com/fix.html

Give us some more details and we'll try to help ;p

[Guest asimps11]

I am trying to connect to the internet and to recieve emails.Everytime I go to send/recieve emails just says error unable to place call.Same when I try to connect to the internet.I have set up my email with the ntl servers pop.ntlworld.com(incoming) and smtp.ntlworld.com.gprs is set up on my phone already but I relly dont have a clue about all the different settings within Data Connections.

Its driving me nuts

Thanks

Alan

[Guest Simon Desser]

Assuming you are using an Orange sim, the outgoing mail should be "smtp.orange.net".

If you are on Pay as you go, I guess GPRS isn't activated? which would probably explain "unable to place call"?

[Guest asimps11]

GPRS is activated the G is at the top of screen.I phoned up and got it activated.

[Guest Simon Desser]

GPRS is activated the G is at the top of screen.I phoned up and got it activated.

I know it sounds a bit daft, but having the "G" doesn't mean it's activated. Did they send you a "sim update"? And when you try and connect, do you get a "constant G" where your signal meter usually is? If not, I don't reckon it is activated. It wouldn't be the first time Orange had said they'd done something, but hadn't :) :!:

[Guest asimps11]

I got a sim update message which I deleted.When I try to connect & it is dialling the G changes from the G to the signal icon in the corner.Then the error comes Unable to place call.GPRS is definetly activated.

[Guest Monolithix [MVP]]

Ensure all your Data Connection settings match these:

http://smartphone.modaco.com/viewtopic.php...p?p=37364#37364

(I have a feeling the first password is "orangemultimedia" btw, not "multimedia"...try both

[Guest martin]

If you are on Orange PAYG, remember to change the GPRS APN's to payginternet & paygwap.

[Guest Simon Desser]

I'd ask them for the sim update again, the G should stay solid and not change back to the signal meter?

(I could be wrong, cos I got mine back in November, and it's hard to remember, but I think I was told to open the message, then delete it, then turn my phone off, then turn it back on?)

[Guest asimps11]

I had already seen this message earlier,all settings match.Just tried it again with both passwords still says Unable to place call

[Guest asimps11]

Martin,

How do I change the settings to what you said "payg"

[Guest martin]

Settings-Data connections. Edit GPRS connections Orange GPRS & Orange WAP.