Urgent! Big problem

[Guest glynton]

I've just looked at my phone, and it's stuck in the Orange Start-up screen... I havent turned it off or anything... it was fully charged too. I dont know what's wrong.. it's been stuck like this for about 20mins now. Stupid thing is... i cant even phone 150!

I've tried taking the battery off... and leaving it for a 5mins... but to no avail.

Any help Appreciated

Glyn

[Guest maxh2003]

This happened to me too, on the train from Sheffield to Manchester... and the contact details of the people I was meeting in Manchester were stored on my phone... :evil:

I think you need to perform a hard reset. Anyone want to correct me? :lol:

[Guest glynton]

I couldnt seem to do a hard reset... if i press the record button and start up... it goes into the three-Colour canary screen... but then does nothing :lol:

I've called Orange, and they're replacing it tomorrow.. this'll be my third phone now

Glyn

[Guest Playdoh]

it's a little tricky to get to the reset screen. You have to be sure to push the action key in - it's easy to push sideways a little which makes it go to the red/green/blue screen. Keep trying and you'll get it to that screen once I'll bet. You should also remove any memory card

hope this helps!

[Guest ajb3000]

A hard reset does fix this as I've had the exact same problem. Make sure you have an SD/MMC card in, and hold down the record button while powering on. As soon as the screen comes on let go of the record button, and when it says "press a button to access bootloader" press the action button, then chose option 8.

[Guest mike-oh]

Just as an aside. Doing a hard reset returns it to out of the box state. So would i need to reinstall the update? I really need to do one, my phones pretty screwy now.

[Guest ajb3000]

No, the phone will keep the newer software version through a hard reset.