Guest XGEOX Posted May 30, 2003 Report Posted May 30, 2003 Hi, I bought my SPV from an Orange store a few days ago, and so far ive been unable to connect to the internet (either on the phone itself, or by using the phone with my laptop). I also haven't been able to use e-mail or 'orange update' either. I just get the 'unable to place call error' whenever i try to use IE... Now whilst being technically-minded, i'm new to all of this 'gprs' and wap stuff - my last phone was a C12 savy :lol: , so it's a big jump for me. I've done everything in the manual, spent about an hour and a half talking to Orange customer-services about it (they updated my settings remotely, then after that didnt work, we went through all of the settings manually), and still no joy. It's not a signal problem - I've tried to connect in various places including Somerset, Bristol, and Reading - all to no avail. :D Gprs was definately activated when i bought the phone, so i cant c y im having problems... i believe it might be to do with my settings, but it's more likely something at Orange's end, since they've set the phone up themselves and it still aint working... :cry: i'd appreciate any help you can offer. thx
Guest MECX Posted May 30, 2003 Report Posted May 30, 2003 Keep bugging orange im sure it must be them. and if it still dont work demand a new phone. good luck :x
Guest XGEOX Posted May 30, 2003 Report Posted May 30, 2003 ok, i'll do that... i'll take it back to an orange store and get them to set it up (or else - :wink: )... thx m8
Guest martin Posted May 30, 2003 Report Posted May 30, 2003 I bought my SPV from an Orange store a few days ago, and so far ive been unable to connect to the internet (either on the phone itself, or by using the phone with my laptop). I also haven't been able to use e-mail or 'orange update' either. I just get the 'unable to place call error' whenever i try to use IE... Starting from the very begining, I assume you are on contract. You should have a top centre G displayed when the phone is switched on. (forgetting wap/mms settings for the moment) Settings- data connections - edit GPRS connection [Description: Orange GPRS Connects to: The Internet Access point: orangeinternet User name: (blank) Password: (blank) Primary DNS: 0.0.0.0 Secondary DNS: 0.0.0.0 IP address: (blank) Setting - data connections Internet connection: Orange GPRS In Internet explorer - Menu - Options - Connections Untick 'auto detect settings' and make Select Network: The Internet. Try to connect to an address using http. i.e http://www.modaco.com/mobile. If this fails to connect then there's no point going any further. Get onto Orange CS and as them to re-activate GPRS with Internet, WAP and MMS services.
Guest XGEOX Posted May 30, 2003 Report Posted May 30, 2003 yep, just tried all of that and i still get the same 'unable to place call' message - must be a problem their end. thx m8 - ill get on to Orange CS...
Guest less Posted June 12, 2003 Report Posted June 12, 2003 Is there a solution to this problem?? I have just got an SPV, and can't connect to IE. I have a top centre G displayed when the phone is switched on and have been throo all the gprs settings both by myself and with orange cs, but I still can't get it to work?? I get the 'unable to place call' message. Orange are suppose to be getting bak 2 me, i'm still waiting..................... Can anyone help??????? :roll:
Guest Monolithix [MVP] Posted June 12, 2003 Report Posted June 12, 2003 Tried a hard reset? My GPRS died after doing a hard reset once, fixed it with a second...
Guest James Posted June 12, 2003 Report Posted June 12, 2003 this has been covered ALOT of times! for some reason you will get phone that will not connect ot GPRS. there seem to be numerous suggestions as the fault. hve a search for 'GPRS problem' or 'unable to place call'
Guest James Posted June 12, 2003 Report Posted June 12, 2003 here was my post when i got the problem: http://smartphone.modaco.com/viewtopic.php...able+place+call
Guest XGEOX Posted June 12, 2003 Report Posted June 12, 2003 I'm sorry - i should have come back to this post and stated what i did to fix it... my bad :lol: after many, many calls to OrangeCS, i finally got them to put the query thorugh to OrangeTS (tech services)... it turned out that the problem was indeed at their end - they had not set up my grps service correctly and as a result i was not able to connect. They managed to correct this a few days later and i am now using gprs regularly (although it's almost cetainly costing me a small fortune :cry: ). Ring up Orange CS (07973 100 156), tell them the prob, and ask them to get OrangeTS on it - i'm sure it'll be an error on their part which they should be able to fix soon. :wink: This is not an isolated problem - i have talked to Orange staff and other customers instore and many with spvs (and other phones) have the same issue.
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