Guest jimbou Posted June 3, 2003 Report Posted June 3, 2003 I have a huge problem! The green answer key is not working. What can i do?How can i get it replaced?I live in Greece and i bought it used from a modaco member,so i don't have any receipt and i do not know how to ask orange for a replacement since i can't go to an orange-shop Is trhere any way to send it to uk to be fixed and take it back? Any help pleaseeeeeeee!!!!!!!!!! :cry: :cry: :cry: :cry:
Guest Brody Posted June 4, 2003 Report Posted June 4, 2003 I think your best bet is to get in touch with the manufacturers (HTC?). I don't have their contact details unfortunately but someone will no doubt...
Guest Tyrant_worm Posted June 10, 2003 Report Posted June 10, 2003 Please clarify 'not working' jimbou . First off - have you as far as you are aware got liquid of any form in your handset(beer, serious sweat etc)? If yes any competent Electronic Engineer should be able to clean it for you, unlikely that circuitry damage has been done as only green handset key affected. This probably stands if problem is down to a mechanical condition aswell(switch at worst). If not does Home key work? Does it work for answering calls? Can calls be made using 'Action' button? What size S/D card do you have as someone could perhaps lend you a ROM image for reflash(or give update a go). If it gets much more serious than that I would suggest as above reffering to HTC for H/W issue/BIOS reflash or a good Electronic Engineer(parts would be prob)if mechanical issue is suspected. :x
Guest squall Posted June 15, 2003 Report Posted June 15, 2003 sounds daft but try a hard reset. i found that it resolved a similar problem on my spv.
Guest awarner [MVP] Posted June 15, 2003 Report Posted June 15, 2003 Keys do fail :lol: my action button did and the only solution was to get it replaced.
Guest Yassa Posted June 15, 2003 Report Posted June 15, 2003 I think a clean with an AIR DUSTER would be my first port of call. There could be anything living under them keys!! :lol: Cheers Yassa
Guest jimbou Posted June 16, 2003 Report Posted June 16, 2003 I never had any liquid on the phone,that's for sure. The home key works perfectly! It doesn't work for answering calls,BUT when i am in homescreen and press it many times(5-10) i manage to see the call history. I mean that it does work whenever it wants.Most of the times not. Calls can be made using the action button,and calls can be answered using the left softkey. I have a 256MB SD card I upgraded to smart rom 1.3.7.8 but the problem remains. As i said i live in Greece so i think that reffering to HTC wouldn't be so cheap for me because of the distance!What do you think? Anyway can semeone tell me how can i ask them what to do?Send an e-mail?What is their e-mail?Do they have a website? As for the hard reset ,i have done many,and still the problem remains. Maybe i should try the AIR DUSTER solution! :lol:
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