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Upgrade Error - Please Help!!!


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Guest curls
Posted

I went on to the Orange website and decided to use there upgrade. I followed all the instructions and now my phone is stuck on a screen with three bars of colour and it wont do anything.

Please help!!!!!!!!! :lol:

Guest Monolithix [MVP]
Posted

I had the same problem.

Pull out the battery for 30 seconds, turn it back on and wait for the 3 colour screen to load. Then place it in the cradle and rerun the update.

If it still does not work follow the above instructions again on another PC.

Guest curls
Posted

I thought I hard reset might work, but I am unsure how to do this?

Guest curls
Posted

Just tryed a hard reset for about the fifth time and its still not working.

Guest Monolithix [MVP]
Posted

Nope, a hard reset won't work. Have you tried what i originally suggested?

Guest curls
Posted

I have put the phone in to the cradle, the phone has the 3 colour screen on it. When I run the update it comes up with error 101 asking me to check if the phone is connected.

Guest Monolithix [MVP]
Posted

Tried running it on another PC?

Guest curls
Posted

Just run it on another PC and its fixed.

Thanks ever so much for your help

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