Clock problem (new one!)

[Guest peter.lightly]

:?

I have a new SPV handset. If I leave it switched off for a while say, a few hours, the date and time reset to a "random" date/time like Jan 2003 12.00?

It does this with the battery fully charged.

It is not related to Active sync i.e. Active sync WILL update the time correctly, but the handset loses it again after being switched off.

Any help greatly appreciated. Does this sound like a hardware problem, if so I am on a 14day return if not satisfied deal, so speedy replies also appreciated.

Pete

[Guest awarner [MVP]]

Welcome to the site :lol:

It sounds like the backup battery inside the phone is faulty,

I would retun it to the shop and ask for a replacement.

[Guest amo]

id change it for a new one, i wouldnt recomend going through orange customer services for a replacement as it will no doubt go to the tech support team which could take you out of the 14 day period. Take it back to the store u bought it and swop it for a new one

[Guest peter.lightly]

Ta :lol:

I will organise returning the phone. Hopefully the replacement will be O.K.

Pete

[Guest Stuart P]

Resurrecting an old thread, but I've started getting exactly the same symptoms - date resets to jan 2003, 12 o'clock. I've always switched my phone off at night, and this has never happened before. Anyone got a fix?

What's this about a backup battery? - I assumed the date and time was being written into flash rom which doesn't need a cmos battery. Is there a little cell inside the phone I could perhaps change myself?

The main battery is still fine, and there's been no change in my activesync setup.

The only other thing I can think of - I've been messing with some xml and some registry tweaks recently. Anyone cured these symptoms with a hard reset? (I'm just trying to put off the inevitable!) :)

Stu.

[Guest Stuart P]

(bump)

Any fixes?? :)

[Guest ferret]

I've had this problem too, the only solution is to replace the handset. I tried all the usual routes, hard resets etc.. but to no avail

[Guest moo_ski_doo]

What's this about a backup battery? - I assumed the date and time was being written into flash rom which doesn't need a cmos battery. Is there a little cell inside the phone I could perhaps change myself?

Anything with a real-time clock in it must have a backup battery inside (called a CMOS battery) so it can carry on updating the time even when the device is switched off (in some devices this battery keeps a few other non-power hungry things going too.) It's no good writing the time to flash cus it won't get updated! You'll find a CMOS battery inside your computer too. If this battery goes this is exactly what I'd expect to happen - traditionally if a battery goes in a computer the time will go back to 1st Jan 1970 (if my memory serves me correctly) but obviously these days it goes back to a more recent date. Normally this isn't a problem as the battery will last months without charging and is charged every time the device is turned on and the main battery kicks in, but sometimes the battery just needs replacing.

[Guest ciuffo79]

Where is this battery?

Thanks. :?:

[Guest awarner [MVP]]

Inside the phone :)

depening on the phone the battery is normally in the lower section of the handset and is only accessable by taking the phone apart.

[Guest Maverick]

Just remove the main battery cover... u can see the CMOS battery rite at bottom (i.e on the SPV E200). U still have to take the phone apart to change it tho :)