Guest randy Posted June 16, 2003 Report Posted June 16, 2003 share ko lang sa inyo... i brought my tanager to smart wireless center in podium because my left soft key is already defective and it's harder to press. looks like something is broken inside. nakalubog na eh. but before this, i asked the girl in the addict mobile booth if defective keypad is included in the 1 month warranty. she said yes and they will replace the whole unit. so hoping that what she said is true, i showed it to their customer service. after showing it to their technical guy, their manager said that they will only replace the keypad. i said no. it's within the 1-month warranty. they shld replace the whole unit. that is what their sales staff said. in my mind, ok lang if they'll just replace the keypad but i was hoping they'll replace the whole unit just like what orange did with one of their subscribers. i asked them what if LCD was the one defective, will they just replace the LCD even if it's within 1 month? they said it's a case-to-case basis. it's not clear what's really included in the 1-month warranty. naawa na lang ako sa mga nakapila so i ended up agreeing with them. im now using 8210. :-( ~randy
Guest grifter Posted June 16, 2003 Report Posted June 16, 2003 they should replace the whole phone. that's what the CSR told me in SM Megamall when I complained of the chipped silver coating of the call buttons -- "Sir, sana dinala niyo dito bago mag 1 month para replace namin buong unit." Well, lucky for them the paint chipped off after 1 month. also, my GF's SAP had 1 dead pixel. They replaced the unit on the spot at SMART Tower Ayala.
Guest Xander Posted June 19, 2003 Report Posted June 19, 2003 Same in Festival Mall, they replaced the whole unit because of unusual program exiting.
Guest randy Posted June 19, 2003 Report Posted June 19, 2003 im totally disappointed. :oops: :oops: :oops: ok na nga sa akin na palitan na lang nila yung keypad but when i went to smart WC, i was asked to pay for it. 450 daw. wala daw kasi sa warranty ang accessories. huh??? im supposed to have a replacement for the whole unit tapos ngayon ako pa ang magSPAMyad. :x sa inis ko, i asked them to pull-out my unit from brightpoint and return it back to me. i'll just try to bring it to other WC and ask for a replacement. the CSR told me to write a formal letter and they'll forward it to their main office. do you think i did the right thing? do you think they shld replace my unit considering that its problem is just a broken keypad? it's still within 1 month when i reported the problem to them.
Guest dinoalbert Posted June 19, 2003 Report Posted June 19, 2003 can you tell me saang Smart WC yun? Mas maganda siguro kung marami tayo pareho magreklamo sa WC na yun para ma-realize nila na mali sila at marami tayo disappointed sa kanila? sana sa Makati lang para malapit sa akin :lol: Anyway, try ko nga rin here sa Ayala Smart Towers if I get the same response....
Guest randy Posted June 19, 2003 Report Posted June 19, 2003 Podium. pag nakuha ko yon, i'll try Ayala.
Guest randy Posted June 19, 2003 Report Posted June 19, 2003 buti pa to. dust lang ang problema, pinalitan na ng Orange. http://smartphone.modaco.com/viewtopic.php?t=51599
Guest grifter Posted June 20, 2003 Report Posted June 20, 2003 @randy, 450??? sabi sa akin 390 lang daw a! hmm... Orange has extended warranty kasi. It's like insurance. You pay a certain amount and for a specified amount of time, they'll replace your unit if you damage it "accidentally". @dino, good idea! lahat ng may sirang keypad, magkita-kita sa SMART tower. mag picket tayo sa labas nila! :lol: all my friends who have SAPs have chipping silver keys probem already. this is bad! :D
Guest randy Posted June 22, 2003 Report Posted June 22, 2003 got my tanager yesterday. i asked them to pull-out my unit from brightpoint if they won't shoulder the cost of the keypad. in short, my keypad is still broken. they've been telling me that accessories are not covered by warranty but i also keep on telling them that it's not stated in the Limited Warranty Statement and they shld replace the keypad for free. in fact, what i've been asking is a replacement for the whole unit bec. it's within the 1 mo warranty. what do you think i shld do?
Guest randy Posted June 22, 2003 Report Posted June 22, 2003 ... and when they returned my unit, i noticed 5 tiny particles/dusts inside my screen. kakainis talaga. :x
Guest grifter Posted June 22, 2003 Report Posted June 22, 2003 the dust particles getting inside the screen can't be avoided since as far as i know, there is no cellfon service center in manila that has an air cleaner/ionizer that electrostatically traps dust particles. i suggest you go to SMART tower and ask to speak to a supervisor about it.
Guest randy Posted June 24, 2003 Report Posted June 24, 2003 i skipped from work yesterday to go to smart ayala. got the same answer from WC. nakipagsigawan pa sa akin yung bastos na CSR. mas matapang pa sa akin. dapat don tinatanggal na sa fronliners eh. i asked him if i could talk to the manager but when he went back di naman niya kasama and we continued to argue about the warranty. i asked him if he could show me an item in the Warranty Statement that says accessories are not covered. wala naman siyang maipakita. i told him that their website clearly states that accessories are covered. nahiya na lang ako sa mga tao doon so i decided to elevate my problem to the public affairs dept. i told the guy i talked to about it and without asking further questions, he accompanied me to the WC and talked to them and finally decided to have my keypad replaced and shoulder the cost. :lol:
Guest grifter Posted June 24, 2003 Report Posted June 24, 2003 alright! way to go! that's the problem with some CSRs, bastos talaga. Did you get the name of that CSR? if yes, shoot out an email to [email protected] and report that CSR!
Guest randy Posted June 24, 2003 Report Posted June 24, 2003 i didnt asked coz i don't have an intention to report his rudeness. kawawa naman pag tinanggal ng smart. :lol:
Guest randy Posted June 24, 2003 Report Posted June 24, 2003 450??? sabi sa akin 390 lang daw a! Â hmm... left soft key yung nasira sa akin. kasama pala yon sa front cover ng screen. iba pa yung keypad. baka yon yung 390.
Guest grifter Posted June 25, 2003 Report Posted June 25, 2003 oh. so kasama sa front cover yung screen? cool!
Guest randy Posted June 25, 2003 Report Posted June 25, 2003 confirmed from brightpoint. the soft keys and call keys are part of the screen. the keypad is from home/back keys down to * 0 # keys.
Guest grifter Posted June 25, 2003 Report Posted June 25, 2003 so what comprises the front screen? does it include the lens?
Guest randy Posted June 25, 2003 Report Posted June 25, 2003 yes. i got mine with a piece of plastic on it (like a screen protector).
Guest grifter Posted June 25, 2003 Report Posted June 25, 2003 @randy, hmm... what i meant was -- what does the front screen look like? is it the entire lens plus the frame (which has the SMART logo)? what happened to the old parts? did they give them back to you? also, were they able to put the SAP back together again without dust particles inside this time around?
Guest randy Posted June 25, 2003 Report Posted June 25, 2003 >is it the entire lens plus the frame (which has the SMART logo)? yes but IR cover and the frame connected to the keypad were not included. baka yon yung kasama sa keypad. > what happened to the old parts? did they give them back to you? no. iSPAMlik daw nila sa HTC. >also, were they able to put the SAP back together again without dust particles inside this time around? yes.
Guest WeaponX Posted June 27, 2003 Report Posted June 27, 2003 Hi Randy. It was a good thing na kahit papaano you were able to replace your defective keys. My problem is that my SAP's left softkey is defective and callkeys silver coating is chipping. My SAP is already 3 months old. Do you think I can ask them to replace without shouldering any cost? :?: I'm planning to visit WC in Sta. Lucia on Sunday. I think most of SAP users are already experiencing the same problem. I have a friend with the same problem too. Smart or HTC should do something about it. Replacement for out warranties seems expensive. What do you think? Another thing, have you tried buying an HTC headset? Parang kinuha lang ng SMART sa box natin. Naka plastik lang kasi. :)
Guest randy Posted June 27, 2003 Report Posted June 27, 2003 @WeaponX they'll just tell you that accessories (keypad, casing, charger, etc.) are not covered with warranty. but i just told them 3 things: 1. it is not stated in the Warranty Statement 2. accessories are covered accdg to their website 3. the quality of the materials used for keypad is poor
Guest vinsanity Posted July 13, 2003 Report Posted July 13, 2003 Ey guys if my silver call keys are losing their paint and if the backlight is going nuts (it lights up for arnd 40 seconds even when I indicate 10 seconds or even 5 seconds in the settings) can I take it to a WC and get it replaced? My phone is going to be a month old in arnd 5 days..so I gotta know alrdy..hehe..
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