Guest mantrac Posted June 27, 2003 Report Posted June 27, 2003 Just spent 20 minutes on the phone to an Orange support person at 156. I was asking him how SPV users can know how many MBs they've downloaded at any one time so that they can restrict their use and not exceed the allocated monthly limit.... He couldn't come up with a reasonable answer other than this brilliant quote: "You'll have to make sure you don't exceed the 200 page downloads we've estimated per month". WHAT A COMPLETELY INCOMPETENT IDIOT! So I then asked him if it'd be alright to download 200 pages with 1000 images on each and if that would exceed the 2MB monthly limit. He said that as long as the pages were roughly 200, it'd be alright. As a matter of fact, this muppet went on to explain that there might be an extra "few" kilobytes give or take because "you can never be certain"... SWEET JESUS! WHERE DO THEY FIND THESE PEOPLE??? At this point I knew that I was speaking to a brick so I hang up. On my next call, I got through to another star of GPRS customer service. This time, the clown gave me the solution right away! Go to Call Timers and look where it says Data Calls. But, I explained to him that GPRS is charged by the volume and that these timers calculate dial-up calls... He went on to insist that he had the phone in front of him and that he could see GPRS charges... These two phonecalls were made 2 minutes apart. It's disgraceful. I could have been less technically minded like my dad for example and believed everything this idiot said to me... only to get a massive bill in the end. Since Orange are not offering a free GPRS counter (as all the other networks do) and they didn't even make people aware of the fact that there is one in their letter (or over the phone), I will take them to the small claims court if they charge me more cause there's no way of knowing what I'm using. I suggest you all do the same and they'll change policy. It costs nothing to file a small claim....
Guest martin Posted June 27, 2003 Report Posted June 27, 2003 Its stories like these that make me come to MoDaCo - it make my day :)
Guest Dylan Posted June 27, 2003 Report Posted June 27, 2003 Ah Orange. I had my phone replaced last week (cos when I got a text the notification sound would loop until i turned the phone off and then delete the message without a trace! nice!). When I rang they did some kind of test and said my phone was showing as faulty. I didn't realise they could test the phone remotely, anyone else had this? Anyway, I had my new phone but didn't have time to mess with or even sync it to get my contacts as I was going out. While out i needed to make a phone call (as you do) and i typed in the number an d pressed dial. no response. i cleared the number and tried again. no response. i typed in the number, pressed menu and clicked on call it called. it turned out that my dial button was knackered!!! i promptly rang Orange back and they tested the phone again and guess what...FAULTY! PAH! I could understand if the problem was some obscure feature that not many people use but to not be able to use the basic function of a mobile phone?!? I had a new one the next day (and calmed down a bit) and all has been ok since.
Guest pisquee Posted June 27, 2003 Report Posted June 27, 2003 AFAIK, when they say the computer shows your phone as faulty they have gone through some questionnaire/checklist - like the windows troubleshooter, and if the thing can't be fixed or resolved through using this, then the computer says the phone is faulty ... so no OTA test occurs.
Guest mantrac Posted June 27, 2003 Report Posted June 27, 2003 Oh, the "I'll perform a test" phrase is a classic one! "What is the internet and how can I get hold of one?" This is the average knowledge over data issues that an Orange 156 team member has... ...I do understand that these people are paid next to nothing to do this job and some times (when they admit it) it's not their fault that they haven't got a clue... ...it's the ones that insist and pretend, despite having just proven them wrong, that piss me off! That person was on the phone to me for 20 minutes and could not come up with a single explanation of how Orange have prepared themselves to deal with disputed data charges as a result of users not knowing how much they are downloading... all metered services everywhere, come with... a meter! You install a gas or water pipe, you get a meter. You supply your house with electricity and again, there's a meter there! You make a phonecall and your watch or call timer tells you how much you've spent talking. With volume data charges, the use of a meter is imperative in order to provide a fair service to the user. I personally refuse to pay the £10 required for the GPRS traffic counter when other networks (like O2 for the XDA and Vodafone for the HP) provide it for free.... ...especially when their idea of keeping an eye on your data volume expenses is by measuring the number of pages read!!
Guest Raify Posted June 30, 2003 Report Posted June 30, 2003 I wrote a sms to orange on 2473 along these lines. I can understand that the promo's over and we have to pay per mb, but how are you supposed to meausure it? They haven't posted a reply as yet! Incidentally, it's not the network that makes a difference about getting a free GPRS counter. I've just got a 6310 nokia for work, on orange also, which has a GPRS counter. Paying a tenner a time for software that should be included (file explorer / GPRS counter) is friggin scandalous! rant ends.
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