NOW SPV ISNT AVAILABLE what happens with care replacements?

[Guest kingdom master]

if the phone is nolonger available will they replace the handset with e100 instead under orange care?

[Guest morpheus2702]

Dream on! There is a big warehouse somewhere full of unsold SPVs...

[Guest Crispy]

if the phone is nolonger available will they replace the handset with e100 instead under orange care?

The chance of that is below zero ...

[Guest XGEOX]

Besides, they always prefer to give out 'refurbished' phones than new ones for Orange Care replacements - the chances of you getting a brand new replacement of any model spv are pretty poor :)

[Guest Hax]

Dunno about that actually as I claimed on O care a while ago and got a nice shiny new (well it was then!) 8310 in place of my 6210 as they had run out of stock of the 6210.....

Hax

[Guest Saif]

just ordered a replacement SPV today. Should turn up tomorow between 0900 and 1300. Should be a new one as they are replaced under insurance. Would make no business sense for them to make a claim and then send out a refurbished handset....

[Guest Paul [MVP]]

Refurbs are often used for replacements I believe?

P

[Guest JoelRae]

They've got to do something with the phones they pay you £20 for when you upgrade :wink:

[Guest XGEOX]

"]Refurbs are often used for replacements I believe?

P

i asked specifically about this when i bought the phone, and even the Orange guy told me it was unlikely i'd get a new phone as an Orange care replacement -he told me that they most often use refurbished handsets, as they commonly get phones returned due to small faults which are quite easily repared. It makes more sense to spend £20 or less refurbishing a phone and sending that out, then sending out a brand new one worth £200+ as a replacment.

You may get a new handset if they have no reburished ones in stock, and you may even get an upgrade if there are no handsets at all left n stock - but how likely is that? :?

[Guest]

You may get a new handset if they have no reburished ones in stock, and you may even get an upgrade if there are no handsets at all left n stock - but how likely is that? :?

Exactly - it aint gonna happen for a while!

[Guest Will]

As i got my shiny new scratch free and softkey working spv yesterday, when i rang up to get it replaced, i asked if it would be an spv, as they were being phased out, and was told 'oh yeah' so i suspect there IS quite a few about..

but as i've got another 6 months left on contract who knows what happens if this one gets stolen etc nearing the end of the year....

Will

[Guest Gorskar]

Perhaps I might decide I cant cope with the dust under the screen around about december time then...

[Guest Swift_gti]

lol i've only had mine 1 month and there is dust under the bottom left side of the screen, it's well annoying!

[Guest Big Ron - No Longer a Mem]

From memory... (Orange's 2-week induction course spend a while covering "Care") whether you get a new or refurb phone depends on how old your phone was when it needed replacement. "Newish" gets new, old gets refurb. Of the phones shipped back for replacement they're all tested on arrival and with something like 66%, there's nothing wrong with them. They're cleaned, re-tested, and reboxed, and shipped out again as replacements. When there's a shortage of refurbs for any particular model, they run a "buyback" campaign - you can trade-in your old phone (if it's the right model!) for cash off of the upgrade.

[Guest fozzie]

Blimey Ron, that must be a record post :shock: Clear, concise, to the point and my kettle isn't even close to boiling :wink:

[Guest morpheus2702]

"Ron begins to learn at a geometric rate and becomes self aware at 2.27am eastern standard time".

Excert from Terminator 3! :)

[Guest xanadu]

According to Orange stock levels, they have shed loads of replacement SPV's in stock, so you won't have to be concerned about getting an SPV E-100 as a replacement because it's not going to happen.

Also Orange are now checking every handset that is returned on Orange Care, to make sure the handset is genuinely faulty, or has not been deliberately damaged or scratched.

Orange will be charging customers for deliberate damage and fraudulent Orange Care claims.

[Guest Big Ron - No Longer a Mem]

I still ache (all over) from roughly eight hours of what seemed like continuous roller-coaster riding. This seems to be THE time to visit Blackpool - queues were almost non-existent, so my son dragged me onto EVERYTHING, and then returned repeatedly to the ones he liked best. We rode the Pepsi Max ride (which despite the size is over mercifully quickly - possibly because you're hurtling along at up to 90MPH) I think five times. "Wild Mouse" (which looks small and tame) we rode about a dozen times, and was the one that left the most bruises. The place has changed a LOT since I was last there - back when the "Iron Bru Revolution" was just called "Revolution" - it had only been open a few weeks then and was rated one of the top rides in the UK. "The Black Hole" and "Space Invaders" were new then too - and "top rated". They look so DATED now. I spent 8 hours learning that I'm not as young as I used to be. Kind of fun though, in a twisted, masochistic sort of way. Highpoint of the day was an Asian kid on the "Ice Blast" ride (my son rode it three times, I managed to avoid it) losing his lunch from about 100 feet up, aided by the ride's upward travel - jet propelled vomit! No wonder there's a "safety zone" around the ride!

[Guest Gunslinger]

I have had my SPV replaced by Orange twice in the last 4 months. Both times i was luck enough to receive a new handset, scratch free :) . In the past (Nokia 502, Banana) they sent me a refurb phone, which was very poor. I only activated my Orange Care again in January, and so far i am glad i did.

[Guest markd66]

O will have have enough refurb SPVs to last a while. I doubt the E100 will be listed as the DMR for the SPV for a very long time (2004 anyone?).... ;)

But what will they do with the unsold SPV stock? 100k handsets around Europe, or thereabouts (allegedly)

I would be surprised if they dumped them on the market.

Either they have a buy-back/re-engineering deal with HTC *or* the reported stock levels are over-inflated *or* they will use them as Care replacements - perhaps even for the E100! Remember that Care *does not* guarantee you an identical replacement if none are available. Arguably the E100 and an SPV with a 1.5 upgrade (which I'm sure O UK will get around to one day) are functionally equivalent, and that's what Care replacements can be - functionally equivalent (or close) rather than identical. If anyone knows different, feel free to correct me.....

Incidentally, I had a brand new (Care-covered) SPV replaced after 13 days because it got stuck in headset - the replacement was a refurb (with no sticky plastic over the screen, and even lacking the rubber seal under the battery cover). This one sucked up dust like a Hoover. I complained and got another one - again a refurb but this time with sticky plastic and seals in the right places.

IME, only non-Care customers who raise warranty-style faults within 28 days of purchase will typically get brand-new replacements. Again, if anyone knows different I'm willing to be educated :)

Across the board, refurbs should be scratch-free and 'as new' BTW - O have had some, err, quality control issues in the past where the refurbs were, well, pants really. But I've not heard of any major issues in this area recently, other than the sort of issue I've mentioned above.

Cheers, Mark.

[Guest davidhorn]

Perhaps I might decide I cant cope with the dust under the screen around about december time then...

*Snigger*

You read my mind....

[Guest morpheus2702]

So if I ever remotely scratch or damage my SPV, I should just go running to Orange care and site:

a) dust under screen

;) stuck on headset profile? :)

[Guest Hax]

But what will they do with the unsold SPV stock? 100k handsets around Europe, or thereabouts (allegedly)

I would be surprised if they dumped them on the market.

Because the E100 is essentially the same as the "original" SPV, I'd be very surprised if the stockpiled SPV's aren't reworked, with the guts taken out of them and placed into an E100 shell complete with new keyboard and screen.... That way, they'll save the most money, as most of the expensive parts of the SPV will live on the main PCB - keyboards are cheap as chips, as are cases. Screens are gonna hurt them a tad though, but still better to get something for the backlogged stock than next to nothing....

Hax

[Guest Gorskar]

Doesn't work like that I don't think - the circuit boards, although essentially the same are different shaped, and with different button configs on them. You can't just modify one into the other, remember these are mass produced in a factory and are not designed to be hardware reconfigured after production.

[Guest Swift_gti]

is the dust under the screen a common problem with the spv then ?

Mine is really starting to bug me now, because when the backlight comes on, it really makes the dust visable