Guest rodnav Posted July 11, 2003 Report Posted July 11, 2003 There is a problem with addict mobile subscribers. I have not been able to receive any text messages from globe the whole day though i can send them sms. I've called the "omniscient" Smart CSR's. It doesn't seem to be affecting only me. They said that people have been calling them about it the whole day. And they don't know "as usual" when it will be resolved. And this is a real problem. I failed to receive some very important messages because of it and it's cost me some irritation. Have any Smart Gold subscriber been affected? One thing i received today was an OTA update for the addict mobile menu, at least that's what the text message said (from 280). my addict menu is working now even the smart money service. don't know if this messed up the globe message reception thing. The CSR's asked my location and those globe subcribers' locations whose messages i haven't received (to help their technicians...). At least, the CSR had a nice female voice this time as opposed to an irritating gay sounding male voice (no offense to the 3rd sex). So far, it seems all globe messages can't get through.
Guest monwee Posted July 11, 2003 Report Posted July 11, 2003 i'm so glad you've posted this topic. now i know that i'm really not the only one experiencing this problem. i missed a very important meeting this morning because i didn't get my officemate's (who's using a globe line) text that was supposed to inform me of the change in schedule. i was so pissed off (sorry for the strong word) when i learned about it. afterwards i went to the ayala wireless center to report the problem and hoping (quite hopelessly though) that they would be able to at least determine what's causing it. i waited in line for about an hour (only 1 CSR was attending the customers!!! to think it was already 2 PM!). when i told the CSR about the problem, all she told me was that i was not the only one experiencing this and that it is not SMART's fault. she said there's nothing she can do about it and even advised me to tell my globe subscriber friends who are texting me to file a complain with globe! talk about quality service! i was so angry i couldn't say anything more and just walked out. the least she could have done was ask for my number and the number of the globe line texting me and escalate this problem to globe. and i honestly don't believe that it's entirely globe's fault. and if it were, SMART (or Addict Mobile to be precise), in behalf of their subscribers, should see to it that this gets fixed. sobrang bad trip talaga ako sa nangyari.
Guest rodnav Posted July 11, 2003 Report Posted July 11, 2003 Bad trip nga yon. i empathize dude. they should give their CSR's more professional training. In this case, it is also quite bad for the globe user, the messages they've been sending to addict mobile subscriber is being charged to them and these are not getting to us. my big problem is that most of my family and friends use globe, about 90%, as a matter of fact, without the SAP, i would never have gotten a smart line. good thing i still have my other phone which has a globe line but i've gotten fond of using my SAP.
Guest ses Posted July 11, 2003 Report Posted July 11, 2003 mga dude, I got both globe and smart lines, the problem lately is with globe. For the last two days my globe is having a hard time sending messages either to fellow globe or smart subscriber. Bad trip nga office mates ko. in fact they borrowed pa my sap just to be able to send a message.
Guest ojpogi Posted July 12, 2003 Report Posted July 12, 2003 I believe the problem yesterday is not Globe's fault. I think the problem is with Smart Addict mobile subscribers only. Addict mobile customers can receive calls from any network. Smart buddy customers can receive text mssgs from Globe and other Telco. The problem is not also on our exchange code 0920 because i have a friend who's number starts with 0920-XXXX and theres no problem with his texting(send /rcv) wit globe. furthermore, when i receive the text mssg from globe later in the evening the timestamp that mssg sent from globe center indicates that globe TEXT server has successfully sent to Smart Network. Meaning our mails/.txt have been queud at smarts network. This is a possible routing problem on smart network since smart addict mobile resides on different system or Smart technical center is doing some upgrade or network trouble. Sad thing is we cannot expect thier CSRs to know this because they are not that tech. or thier management instructed not to disclose any info. So far I havent read any official RFO from Smart and this is not definetly Globe tel's fault!!
Guest virgil Posted July 17, 2003 Report Posted July 17, 2003 :!: I believe the problem yesterday is not Globe's fault. I think the problem is with Smart Addict mobile subscribers only. Addict mobile customers can receive calls from any network. Smart buddy customers can receive text mssgs from Globe and other Telco. The problem is not also on our exchange code 0920 because i have a friend who's number starts with 0920-XXXX and theres no problem with his texting(send /rcv) wit globe. furthermore, when i receive the text mssg from globe later in the evening the timestamp that mssg sent from globe center indicates that globe TEXT server has successfully sent to Smart Network. Meaning our mails/.txt have been queud at smarts network. This is a possible routing problem on smart network since smart addict mobile resides on different system or Smart technical center is doing some upgrade or network trouble. Sad thing is we cannot expect thier CSRs to know this because they are not that tech. or thier management instructed not to disclose any info. So far I havent read any official RFO from Smart and this is not definetly Globe tel's fault!! oh really now, we have techiee here guys. spoken like a true technician? by the way wats RFO? well, with respect to SMS-- so far globe friends of mine could send and receive - to and from Addict Mobile--last time i checked. It was fine...do you still experience the same? there's really no point of telling who's fault it is--really!!! GLoBE /SMART may just end up pointing to each other-- its a question of addressing the issues to the proper channels -- in this case --both telcos should check their own resources (cooperate perhaps- i doubt). But the ultimate sacrifice -- us , the users - SMART users complains, Globe user complains...sometimes ...s*** happens temporarily to someone--hope that its not All the time!! harharhar! looking at the bright side...there are just too many mobile users who also had the same experiences--regardless of the network-- imagine 15 - 18 million celfon owners in the Phillipines--imagine that!!! wanna talk about Traffic?HEHEHE. :evil: :evil: Peace to all :!: :!: :shock: :shock:
Guest grifter Posted July 18, 2003 Report Posted July 18, 2003 another thing -- does anyone else notice that BAYANTEL phones can't call up ADDICTMOBILE numbers?? is it just me or is it everybody?
Guest virgil Posted July 18, 2003 Report Posted July 18, 2003 another thing -- does anyone else notice that BAYANTEL phones can't call up ADDICTMOBILE numbers?? is it just me or is it everybody? it seems fine ...
Guest grifter Posted July 19, 2003 Report Posted July 19, 2003 i'm getting this error from any bayantel phone to me and my gf's addictmobile numbers -- "The number you dialed is not yet assigned" help anyone? :)
Guest ruelsantos Posted July 19, 2003 Report Posted July 19, 2003 a lot is been said and done,, but the real problem is with globe,, my friends globe line is taking a hard time sending mesage to globe or smart subscriber even the recipient"s handset is a nokia and not a SAP. Globe has a history of a clogged network, remember year 2000-2001?????
Guest khe_din Posted July 19, 2003 Report Posted July 19, 2003 nope, not with globe, since if you're using globe and if the network is congested you will get a message sending fail notice so you'll know, with smart no matter how clogged their network is their "micro cell" will accept your message so that you'll get the message sent notice but your text is queried and lost in the ether. if a globe user texted you and they do get the message sent notice, your text is already on the way to smart's network and it is smart that lost you message on the way. with smart if you texted even a smart subscriber you don't really kow if your message really has been sent or joke lang yung message sent na notice.
Guest khe_din Posted July 19, 2003 Report Posted July 19, 2003 there are quite a few series of smart numbers that cannot be accessed using bayantel landline or globe/sun/touch mobile even talk and text cellular and also there are some identical number, as in pareho lahat even the access code, at hindi siya clone.
Guest virgil Posted July 20, 2003 Report Posted July 20, 2003 nope, not with globe, since if you're using globe and if the network is congested you will get a message sending fail notice so you'll know, with smart no matter how clogged their network is their "micro cell" will accept your message so that you'll get the message sent notice but your text is queried and lost in the ether. if a globe user texted you and they do get the message sent notice, your text is already on the way to smart's network and it is smart that lost you message on the way. with smart if you texted even a smart subscriber you don't really kow if your message really has been sent or joke lang yung message sent na notice. oh yeah? how true your analysis is? How would you know these things happening? Would you know the "real" scenario of a particular text messaging process of both NETWORKS!? I doubt it very much--unless your from NTC and an engineer knowing this top secret / confidential information...perhaps you know "spies" for both networks...dont be so gullible on believing things that you dont know.Or even talk about nonsense without real basis... Finding the "real" reason (of the problem) is good but finding fault is not at all very good . You know what i mean dude, by the way what is a "micro cell" anyway? As far mobile users is concerned they want three basic things. 1. To make and recieve calls (including data transmission SMS, MMS/Email) 2. To end the calls themselves or by the called party (no drop calls , pls) 3. To have good call/data quality (no interference/scratchy/noisy voice quaility) If and when these things are not met. You may inform the NEtworks about it or may just not ignore these things. :idea: Just a tip, when complaining to both networks . gather all info you have ...remember the 4 W's (what,where,when,who)--it is only then that we will really find out the HOW of these things and the WHY it is happening... :?: :?: And thats factual information for you man. :wink: :wink:
Guest dinoalbert Posted July 20, 2003 Report Posted July 20, 2003 nope, not with globe, since if you're using globe and if the network is congested you will get a message sending fail notice so you'll know, with smart no matter how clogged their network is their "micro cell" will accept your message so that you'll get the message sent notice but your text is queried and lost in the ether. if a globe user texted you and they do get the message sent notice, your text is already on the way to smart's network and it is smart that lost you message on the way. with smart if you texted even a smart subscriber you don't really kow if your message really has been sent or joke lang yung message sent na notice.there are quite a few series of smart numbers that cannot be accessed using bayantel landline or globe/sun/touch mobile even talk and text cellular and also there are some identical number, as in pareho lahat even the access code, at hindi siya clone. @khe_din you have said many things here but they all appear as just your OWN ASSUMPTION. WHat is your proof to al these? How did you know? Who and what is your source? This is very easy to said. One can even easily make up such story about this with Globe. Standard reporting dictates that you cite your sources lest ye be only spreading rumors....
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