The keys don't respond (it isn't the key lock feature!)

[Guest blumet]

Hi everyone, I'm encountering the following problem.

Since yesterday, every let's say 10 secs, all the keys don't respond anymore, not even the action button, it looks like the OS freezes (Alright it's WINDOWS). It has nothing to do with the key lock (never used).

The only way to have the keys work again, is to press once the recording button or the quick list button, and voila', the keys work again but after a while still the same problem. It doensn't have to do with the inactivity either, since the keys block while I'm typing messages.

It happened also a few times that not even the recording or the quick list button could solve the problem, I had to turn off the phone! How frustrating.

Anyone knows or had the same problem?

Is there a way to format or have a clean system again without risking to throw away the phone?

My name is Tiziana, a chick in need

[Guest awarner [MVP]]

You may have a stucksticking key, I had the same sort of problem which resulted in having to get a replacement phone :)

You could try a Hard Reset which will reset the phone to it's "out of the box" state.

Give that a go first and if the problem persists a replacement may be the only option.

PS moved to Help and Advice

[Guest blumet]

Thanks for your advice, I tried with the hard reset, but the keys don't react when I reboot, I also found out that the backlight stays the whole time on and consequently the battery doesn't last longer than 7/8 hours.

I'm stuck, since I bought the phone on ebay.

P.S. the first week everything was working fine.

[Guest awarner [MVP]]

yep sounds like a key is stuck on :)

As for the back light check ProgramsSettingsPower Management and check your settings

[Guest icecold316]

Hi Guys,

This is my first post and i also have the exact same phone fault as described.

My phone is under warranty so it will be goin back! :evil:

For those who arent under warranty you could try a phone repair centre to see if they could help?

Hope u guys can get your problem sorted.

Regards

Stevie. 8)

[Guest awarner [MVP]]

Welcome to the site :)

Stevie do you have Orange care? if not you could be in for a long wait 2 weeks+.